Craig Englaro Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

North Sydney

Preforming the role of Senior Consultant with over 20 years’ experience in Networking and Infrastructure. Having extensive experience in Telecommunications, Networking and Infrastructure Consulting; Commercial Sourcing; Strategy and Architecture; Business Case Preparation; Technical Supplier Solution Analysis and Redesign.KEY COMPETENCIES- A proven ability to lead Network architecture and design projects, from inception through a structured sourcing process into supplier transition and implementation- Understanding planning and mitigating the commercial and technical impacts of the NBN rollout- Network Architecture primary skillset, with integration of server, storage and security, desktop and application competencies- Vendor Management / Sourcing Solutions- Leading complex transformational change- Service deployment within the ITIL framework

North Ryde

Employed in profession service division of Ricoh IT services where I have been able to bring my extensive technical and business experience over many business sectors to assist Ricoh’s clients meet their goals. During my time at Ricoh I have responsible for technical client engagement from the initial meet and greet, presale, proposals, implementation and post-sale support cycles.I have the ability to communicate at the many different levels within Ricoh’s clients from business engagement, technical requirements at the engineering level, ITIL standards, budgets and procedures at the management levels.From my ability to engage business and technical stake holders I am able to provide proposals that are easily understood, meet the needs of the clients technical and finically.When called on to deliver projects I work with my clients to implement the solution while minimise impact and meeting schedules while working within the client’s framework of change control and control process.Through the client lifecycle methodology I have engaged with the same clients multiple times through presales, proposal and implementations. This has allowed me to gain the trust of my clients and have become seen as a trusted advisor to many.

Rydalmere

I was employed by Norfolk Holdings Group a leading provider of integrated engineering solutions owning companies including O’Donnell Griffin, Haden and Resolve FM.My brief was to insource the network and unified communications systems from GEN-I and transform them according to the business needs. I was responsible for strategic planning, maintenance and development including all day to day operations, service improvement projects, site rollouts and closures. I held several ITIL roles including member of CAB (Change Advisory Board) and Major incident process manager and provided input into Service Catalogue and Service Level Management.I managed the recruitment process for the engineers that supported the network.Norfolk was taken over by RCR during the latter part of my employment. During this period I also added the duties of Infrastructure manager including 8 direct reports as Norfolk ICT was transitioned over to RCR. Some of the major achievements during my employment were;• Network and Unified communications - Current State Analysis• Network and Unified communications - Future State Architecture• Network and voice service audit and clean up – removed redundant and underutilised services to reduce operational expenditure• Design and build the process that support the network & voice teams• Transition data centre network to highly available• Complete or close out many incomplete transitioned projects• Utilise technologies including DMVPN to optimise point solutions• Implementation of Solarwinds Network Management systems• Implementation of Citrix SDX WAN optimisation within data centre and upgrade Citrix Branch Repeater fleet to supportable versions providing business service improvements and reduced operational expensive• Implemented Cisco call centre environment for IT and business customer service centres. This included multiple distributed call centres with wallboards and call recording• Integrate the Norfolk and RCR networks

North Sydney

CDRU is an outcome based consulting business specialising in telecommunications and infrastructure. During my employment with CDRU I created architectures for multiple companies including transport, utility and financial. Focusing on cost efficient designs meeting business requirements.

Mascot

Designed, procured the infrastructure allowing for the implementation of the new Data centre, Head office and Distribution centreDesigned, implemented and migrated the whole company to Cisco IP Telephony platformDesigned and implement new WAN environment for 2500 users in 52 locations in Australia and New ZealandManaged team of 5 network and support engineersConsolidated and standardised all network and voice infrastructure Development of the overall network and voice strategyResponsible for all infrastructure design and implementation

The support and migration of 6000 users in a Mixed Exchange Sharkmail environment.

Designed and Implemented MS Exchange for clients of Comtech

Exchange rollout and migration from MS mail.Support of newly install exchange network.1400 Users and 4 countries.

Worked at a division called Computer special systems.Supported all aspects including Digital UNIX, VMS and microsoft windows 3.11,95,NT 3.5,NT V4.0.

Master It, Networking

Associate Diploma Mechanical Engineering, Mechanical Engineering