Licensed Real Estate Agent, REALTOR

Fortress invests in small to mid-sized successful businesses that are well positioned to grow and expand based on market opportunities, targeted capital investments, strategic marketing and sales planning, enhanced management processes and employee focused leadership approach. Our approach is to explore options and possibilities, create solutions for continuous improvement to achieve results that sustain and grow our companies.

Share accountability for company P&L as member of executive team. Develop business concept and direct all aspects of business operations, including sales and client relationship management in engagement of condominium boards and real estate investment trusts (REITS) that own and manage large apartment communities.Establish strategic direction, vision, and plan for marketing of projects involving large-scale capital projects of over $100,000, mitigation (fire and water damage repairs) and day-to-day services (power washing, drywall repairs, and roof leaks). Set and monitor performance against targets in areas of profitability and sales turnover. Develop operational policies and procedures.* Played key role in company consistently exceeding sales targets since hire (112.5% to goal in 2021 and 103.7% to goal in 2022 to date), as well as achieving largest yearly revenue total ($126 million) and profit ($9.4 million) in company history.* Built business development team from 3 to 13 professionals. Improved team sales from $5 million to $31 million in single year (2021), on pace for delivering over $40 million in sales in 2022.

Provided strategic direction to and managed P&L of National Account Management team that worked with large clients primarily in banking and retail verticals, with physical locations geographically dispersed nationwide. Led team in executing mission of expanding share of customer portfolio by ensuring delivery of highest level of service to customers. Coached national account managers (NAMs) on job performance, including building skills in relationship development. Delivered quarterly business reviews. Worked with operations team to deliver specific performance and data needed by customers. Played major role in contract negotiations with all major customers. Created scopes of work that fit customer brand standards. Served as “voice of the customer” to IT team.* Generated revenue retention of over $30.5 million annually, including $5.5 million in additional spend from current clients since joining company. Reversed trend of revenue loss in previous 2 quarters by focusing on expanding existing clients and successfully implementing new contracts.* Contributed to company exceeding sales and revenue quotas during 3-year tenure, growing sales 11.7% (from $154 million to $172 million) in that time by expanding relationships with current clients.* Increased portfolio of business with major entities BB&T (now Truist Bank) and Dollar General, generating over $10 million in incremental revenue increase. Improved understanding of service levels needed based on brand standards and budgets, as well as developing specific reporting for their facilities teams.* Secured larger share of portfolio with Target by helping elevate brand over competitor, Walmart. Analyzed multiple major retailer landscaping and snow removal scopes of work and communicated recommendations on scope of work modifications to exceed Walmart, while doing so with improved cost efficiency.

Accountable for division operating budget and sales performance of 14 direct report marketing consultants in marketing of print and interactive market product line to clientele within territory spanning south Ohio, Kentucky, and West Virginia. Coached staff on all aspects of sales process, including cold calls, sales presentation planning, sales closing, and order fulfillment verification. Rolled out new products and processes to team. Monitored productivity by ensuring full calendars and daily closing of sales. Coached and mentored underperforming sales representatives to improve production.* Named “Director of the Year” in recognition of ranking #1 in overall company performance (2012).* Received “Distinguished Circle Award” for accomplishments that included posting top scores for client retention, product sales to current client, and new client performance scores.* Received multiple “Distinguished Sales” awards, company’s highest honor, given to individuals reaching top 5% in nationwide sales (2002, 2003, 2011, 2012).* Generated revenue gains of 21% ($1.4 million annually) with total growth at $1.7 million over average division performance, and revenue growth at 11th best overall company performance out of 52 divisions, primarily by focusing on improving digital product sales (2014).* Improved team productivity 50% by increasing accounts closed per day from .75 to more than 1.2. Identified and tracked key performance indicators (KPI) after leading installation of new management system in 2010. Spearheaded integration of salesforce.com and iPads to Salesforce.* Sold $1.17 million of new display banner ad re-targeting product within only 2 years of launching new offering (2012). Closed 308 deals worth more than $425,000, selling $490,000 worth of search engine optimization services to clients after offering new start smart bundles targeting new clients (2013).