Craig Fairgrieve Email & Phone Number

Edinburgh, Gb

St Andrews, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Spearheaded the Creative Team to execute core marketing plans for Aspen; a Web3 membership platform. Fostered agile methodologies to drive project delivery and growth marketing strategies.1. Led team in sprint planning and delivery of core marketing plans for a web3 membership platform.2. Conducted daily standup meetings, work and priority allocation in an agile environment.3. Developed growth marketing strategies, podcast creation, content planning, and marketing material creation.4. Utilized data analytics for decision-making, managed CMS, and contributed to commercial planning and product development.5. Active member of the Senior Management Team, aiding in guiding the company's overall direction.

Edinburgh, United Kingdom

Directed the Digital Transformation initiatives within the Always Be Content marketing agency, ensuring optimal ROI for large corporate clients through strategic digital marketing and business development efforts. 1. Led the digital team specialising in B2B marketing, Inbound, Account Based Marketing, Digital Transformation, and Accessibility for large corporate clients, including British Gas, SSE, Weir Group, Scottish Water, Liverpool City Council and others. 2. Ensured excellent ROI for clients through focused budget and costing management.3. Responsible for collaborative pitches and new business development.

Orchestrated digital marketing projects for major UK utility companies, enhancing online presence and product offerings through strategic inbound marketing and SEO optimisation.1. Worked with major UK utility companies, SSE and British Gas, to create and build core websites for SSE Business Energy and SSE Energy Solution.2. Collaborated with clients to create new product offerings and widen the appeal of the core business.3. Enabled B2B and B2C clients to deliver projects using skills in Inbound Marketing, SEO, natural-search, and online strategies.

East Lothian

I created my consultancy to help businesses achieve their full online potential. Much more than just a “one man band”, TECC cherry picks the best creatives, consultants, designers and coders to deliver a perfect team for your business.I’ll work closely with you, your business, markets and customers to get a deep understanding of your requirements.

Edinburgh, United Kingdom

In 2012 I moved fully from client side to agency work and became the Production Director for Sedley Place Digital. Specialising in the leisure and ecommerce sectors, I ran a small team of designers and programmers with responsibility for numerous digital projects. The position involved working with many internal and 3rd party external resources and contractors on a wide variety of budget scales. Plus regular pitching, sales and catchup meetings with clients around the UK and further afield.

Edinburgh, United Kingdom

Head of Web Development for Charles Letts & Co, responsible for all online sales & marketing. During this time I delivered a new suite of websites on time and to budget, resulting in a web sales growth of 25%. This position saw me grow my already extensive Project Management skills gained through 15 years of IT support and management.During this time I also managed the following:• CNN product creation, brand management and ecommerce site• Financial Times Diaries - Ecommerce site creation and marketing• Economist Diaries - Ecommerce site creation and marketing• All ecommerce newsletter creation and distribution• PPC & Affiliate MarketingBrands such as:• CNN• Turner• Filofax• The Economist• Financial TimesAgencies:• SCP - Grey Goteborg• Brand42• Line Digital

Dalkeith

Part of a 3 person IT Department with sole responsibility for network infrastructure, server and desktop support in a Windows 2003 Active Directory environment, running a mixture of clustered Windows 2003 Terminal Servers and Windows XP / Vista & Apple Mac clients. Incorporating Lotus Domino server and Notes support, Windows ISA with Surf Control internet management software. Further support for remote users using Cisco VPN network routing. Key Elements included: Internal Website Project – PHP / MySQL based CMS Terminal Server cluster rollout project ERP (Enterprise Resource Procurement) Project - Hardware Implementation Business Continuity Project

Established local computer support consultancy catering for the home user and SME business. Demonstrating ability to analyse and diagnose issues in a variety of environments and execute successful resolutions. Incorporating EH1Design.co.uk web design services, troubleshooting and training.

Edinburgh, United Kingdom

Recruited to set up and run dedicated helpdesk to deliver service level agreements to fast-expanding client base throughout Scotland. Within six months, developed helpdesk department to a team of three and eventually managed team of 20+ engineers based in Edinburgh and Glasgow. Key elements included: Creating and developing Adventi’s 1/4/8 hour response schedule using first-line advice, remote support facilities and deployment of field engineers to troubleshoot problems within a defined time frame, provide a clear chain of escalation for staff and enhanced communication with clients. Sourced, implemented and tailored HornBill’s ‘Support Works’ package to replace outdated contact management system (Goldmine Database with Details Plus+). Improved call-logging process by providing audit trail of a call’s progress through system, allowing clear overview of entire helpdesk operation. Overhauling the auditing of helpdesk operations by raising awareness of numbers of open calls and reviewing best use of resources, both electronic and human. Provided utilisation reports that accurately identify the productivity rates of all engineers, whether on the helpdesk or in the field. Achieved first line resolution rates consistently above 90% and more than doubled field engineers’ productivity to over five hours of billable time each day. Provided direct communication channel between Board members and engineers to facilitate best possible working arrangements.

Edinburgh, United Kingdom

Part of a two-man team, with responsibility for company-wide IT support and administration of a wide area network, consisting of a predominantly Windows NT & Windows 98 environment for over 100 network clients and remote offices. Key elements of 1st and 2nd line Helpdesk support for clients and back office included: Windows NT Files and mail server support for a TCP/IP network, running DHCP Implementation and support of Windows 2000 Terminal Server emulation server and client software Planning, implementation and support of email and Internet systems, including security policy Support of financial banking software: Sun Accounts, Royline (Royal Bank of Scotland) running on an SQL database server, including backup maintenance of file and application servers Support of International Business Systems (IBS) Housing & Tenancy software Planning & implementation of disaster recovery strategies and virus protection policy.

Edinburgh, United Kingdom

Employed as part of a team of twenty engineers for a third party computer services company with contracts covering the UK. Extensive experience of client end hardware and software, including: Implementation and Support of Windows 3.1, 95, 98 and NT clients and servers Temporary network planning, construction & support for exhibitors at conferences Networking and Structured cabling using both co-axial and twisted pair

Edinburgh, United Kingdom

Initially employed on a temporary basis to help with a company-wide rollout of over 200 machines, utilising packages ranging from Windows 3.11 to Windows 95. Subsequently offered permanent position within the IT team, with responsibility for: Windows NT and 95 server & client support Email and Internet Administration Helpdesk support for over 300+ Windows 95 clients Application support for Microsoft Office & Internet Explorer