Craig Fox is a senior leader and expert in client communications and banking business solutions with 25 years of experience in the financial services industry. As the Head of Client Communications and Banking Business Solutions at Bessemer Trust, he leads a team of Solution Engineers responsible for understanding, identifying, and implementing solutions for client and business needs, using process improvement, analytical skills, user experience, and agile coaching techniques.He is passionate about delivering value to clients and stakeholders, enhancing user satisfaction, and fostering collaboration and innovation. He is a member of the International Institute of Business Analysis and has served on the board of directors for the New York City chapter. He holds an M.S. in Management from Gies College of Business, University of Illinois Urbana-Champaign, a CFA® Investment Foundations Certificate, a Certified Professional Agile Coach credential, and a Certified Scrum Product Owner credential. He also completed the Cornell University Leadership Certificate Program.