Craig Freeman Email & Phone Number

Miami, Florida, United States

Global

Hotel Management, General Manager, leader, Sales and Revenue professional and committed to friendly, professional and commitment in delivering great vacation experiences.

Prestatyn, Wales, United Kingdom

Day to day leadership of the guest, owner and team experience at a large holiday park. 2021 is unparalleled in terms of operational delivery. This maternity cover contract has been the most challenging professional chapter of my career to date. Guest expectations exceptionally high due to price point based on demand outstripping supply and the ability to deliver within a restricted framework. ACTIVELY SEEKING OPPORTUNITIES WITHIN THE CRUISE INDUSTRY.

Runcorn, England, United Kingdom

Part of the National UK fight against COVID 19 managing a test site in North West England. Leading a team of 24 general operatives to ensure members of the public are able to take a COVID test in a compliant, safe and timely manner. Rigid compliance against the DHSC policies and procedures. General site Heath & Safety compliance and team development to identify key strength and succession planning for the role out of any subsequent sites or projects.

Worldwide

Marella Cruises previously Thomson Cruises are the UK's third largest cruise line and largest fly-cruise operator catering for the 'mass' holiday market. The current product proposition offers a fun and action packed cruise at an affordable price. Currently operating five medium sized ships (1200 - 1500 guests) Thomson Cruises trade primarily in the Mediterranean during the summer and Canary Islands and Caribbean in the winter.I currently lead a multi-cultural team of approximately 450 crew / staff and have 7 direct reports including Food & Beverage Manager, Guest Relations Manager, Chief Purser, Bar Manager, Restaurant Manager, Chief Housekeeper, Destination Services Manager and five concessionaires. I'm charged with achieving an ambitious seasonal revenue target and ensuring that through an inspirational, dynamic and consultative leadership style the ship achieves the aggressive TUI Group CSQ (customer service) targets. Part of the senior management team, I work with colleagues to reduce port, operational, fuel and compensation costs and manage our revenue drive and customer focus sensibly.

Worldwide

Page & Moy and Travelsphere chartered the small and friendly cruise ship - Ocean Majesty each year between May - November. For many years, this annual and seasonal charter had serviced their loyal and affluent customer base but, the operation hadn't made any significant profit. A new Head of Cruise Operations was brought in and she recruited me as her Charter Cruise Manager to be onboard and manage the customer facing product, the charter agreement between the operator and shipping line and more importantly work closely with her to deliver profit and industry leading customer service results. Through effective change management techniques, an open, honest and persuasive approach and inspirational leadership we were able to turn around the fortunes of this division and deliver a third of the Page & Moy and Travelsphere group profit in 2009.

Manage a team of 16 office / field based personnel. Responsible for a revenue target £16 million and a marketing budget of £150,000. Through effective account management techniques, excellent and honest communication and out of the box thinking - work with 60 + accounts to grow their business across the four Carnival UK brands - P&O Cruises, Princess Cruises, Cunard and Ocean Village

Btec Travel & Tourism, Travel & Tourism

Activities and Societies: Ex Scout Association with specific fund raising skills.Travel & Tourism

Cotac, Distinction

Travel & Tourism