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Innovative, dedicated, and results-oriented Senior IT Project / Product Manager able to leverage extensive professional experience that includes strategic planning, project / program management, SharePoint website design, search engine optimization, operations, systems support, client management, training, marketing, multi-faceted system integration, and cross-functional team leadership.Expertise in managing cradle-to-grave project lifecycles and driving projects that increase organizational effectiveness, improve system performance, and boost operational output. Provide insightful strategic planning and accurately set goals, collaborating with internal and external stakeholders to innovate, strategize, energize and contribute to the company’s growth. Actively engage teams to ensure project success and client satisfaction.SKILL HIGHLIGHTS• Agile Project Management• Strategic Planning• Online Research and Analytics• Content Governance• Team Leadership
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Technical Project ManagerData2Logistics Jun 2017 - Jun 2019Cottonwood Heights, Utah• Managed planning, scheduling, development, testing, and deployment of software releases.• Created SOWs, ROIs, project plans, project schedules, and user acceptance plans.• Served as Agile Scrum Master on multiple simultaneous software development projects. -
Senior Project Manager / AnalystPaypal Jun 2015 - Aug 2016Greater Salt Lake City Area• Successfully managed creation, integration, testing, and deployment of a new HR portal used by 17,000 PayPal employees in 30 countries.• Closely collaborated with key stakeholders, content owners, and content experts, to seamlessly manage day-to-day portal maintenance and enhancement.• Assessed requirements, developed communications plans, optimized search engines, tracked portal usage, and provided daily support for all portal users.• Reduced calls to Draper, Singapore, and Dublin HR Service Centers by 20%. -
Project Manager / Senior AnalystU.S. Department Of Veterans Affairs Jan 2014 - Jun 2015Greater Salt Lake City Area• Utilized Agile/Scrum tools and methodologies to manage large-scale software development projects, leading daily scrums to track progress of Epics, Stories, and Tasks.• Provided project coordination expertise for multiple concurrent projects, including requirements gathering, prioritization, project tracking, status reporting, execution, release, and follow-up.• Wrote, edited, and reviewed project charters, project plans, project schedules, requirements specification documents, and other project documents.• Conducted retrospectives to identify opportunities for process improvement.• Delivered enhanced health care services to 3 million veterans on time and within budget. -
Business Product Project ManagerDiscover Financial Services Jun 2013 - Oct 2013Greater Salt Lake City Area• Collaborated with business managers, content experts, and application developers to map all banking operations to conduct a risk management assessment of a new banking system.• Provided the framework used to assess potential risks associated with a new banking system. -
Senior Technical Writer/AnalystFamilysearch Oct 2012 - Mar 2013Greater Salt Lake City Area• Coordinated all project logistics for revising, reorganizing, and consolidating 600+ engineering documents and reference manuals, while also editing and rewriting for correctness and relevancy.• Closely collaborated with key internal and external stakeholders regarding project scope, expectations, timelines, and deliverables.• Created a better organized, more useful knowledge base for engineers and developers. -
Project Manager/AnalystU.S. Department Of Veterans Affairs 2010 - 2012Salt Lake City, Ut• Provided analytical and project management support for creation and enhancement of a nation-wide Health Data Repository.• Wrote, edited and reviewed software release documents. Managed relationships with business partners and subject matter experts.• Created the ability to access near real-time health care data from 130 VA health care facilities.
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Senior Technical Writer/AnalystUnited States Air Force 2006 - 2009Hill Air Force Base• Produced clear, concise documentation for all phases of software development• Created document templates in conformance with CMMI Level 5, ISO 12207, AS9100, and J-STD-016 software engineering standards.• Reduced project document creation time by 25%. -
Training Analyst/DeveloperSabioso Inc. 2004 - 2006Clearfield, Utah• Authored product documentation, user’s guides, reference guides, training curriculum, and other documentation for emergency incident management software applications used by federal and state agencies of the National Wildfire Coordinating Group. • Developed online training and help for software applications. -
Learning Products EngineerCocreate Software 2000 - 2001Fort Collins, Colorado Area• Produced training materials, user guides, white papers, release notes, online help, and other documentation for new software applications.• Created marketing presentations. -
Software Configuration ManagerU S West 1998 - 2000Greater Denver Area• Supervised software configuration management activities, created project websites, managed project libraries, and wrote project documentation for telecommunications software development projects.• Designed and developed intranet websites to document testing and certification of all US West systems and applications in preparation for Y2K.• Wrote user guides for online databases used to record and track testing and certification of hardware and software. -
Project Manager Applications DevelopmentMarriott International 1992 - 1998Washington D.C. Metro Area• Managed deployment and installation of a point-of-sale system used by hundreds of food & beverage services and gift shops at 38 airports.• Consolidated 60 operating manuals into an intranet website for Courtyard by Marriott.• Built a national transient sales database for Courtyard by Marriott and Fairfield Inn. • Wrote business proposals for Marriott Management Services contracts
Craig Gale Skills
Craig Gale Education Details
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Accounting And Finance -
Mass Communications/Public Relations
Frequently Asked Questions about Craig Gale
What is Craig Gale's role at the current company?
Craig Gale's current role is Retired.
What is Craig Gale's email address?
Craig Gale's email address is cg****@****pal.com
What is Craig Gale's direct phone number?
Craig Gale's direct phone number is +180136*****
What schools did Craig Gale attend?
Craig Gale attended Brigham Young University, University Of Utah.
What are some of Craig Gale's interests?
Craig Gale has interest in Children, Economic Empowerment, Education, Human Rights, Health.
What skills is Craig Gale known for?
Craig Gale has skills like Project Management, Agile Project Management, Software Development Life Cycle, Technical Writing, Software Documentation, Microsoft Office, Microsoft Word, Microsoft Excel, Training, Program Management, Software Development, Adobe Acrobat.
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