Craig Gava Email & Phone Number

Brisbane City, Qld, Au

• Development of new operating & service delivery model fit for purpose for a larger merged entity.• Building new teams from three foundational businesses to ensure continuity of service delivery.• Facilitating effective legacy knowledge transfer within the teams to enhance skills of all staff.• Responsibility for delivery of face to face member services in line with Fund objectives.• Ongoing management of varied external stakeholder relationships throughout the merger period and beyond to ensure no losses experienced.• Monitoring customer and stakeholder sentiment through effective feedback programs.• Using CX principles including journey maps, personas and human centred design frameworks to refine overall service proposition.• Driving continued Fund membership growth through ongoing expansion of national footprint.

• Expanded role to manage sales, service and stakeholder channels nationally• Direct reporting to Executive Group to support Fund level goals• Responsibility for all face to face service delivery across multiple teams• Co-ordination of service level across all teams nationally• Ongoing responsibility for development, implementation and execution of Fund growth strategy

Overall responsibility for achieving fund growth in both member numbers and overall contributions. Specific duties include:• Direct responsibility for delivering record Fund level growth through multiple teams and locations nationally.• Development of detailed growth strategies addressing target market segments to maximise ROI to the Fund and achieve targets.• Cultivating and leveraged relationships with key industry stakeholders to deliver access to critical target audiences.• Working closely with the Executive Group to support broader business objectives.• Guidance and direction of local and interstate staff to customise and execute growth strategies across all operational jurisdictions.• Lead and develop subordinate management layer to increase skills and effectiveness across the broader team.

The role included primary responsibility for revenue generation function for the Canstar group. This responsibility spanned across more than 150 research categories annually, delivered under three distinct brands. • Responsible for new sales and relationship management of Canstar's largest institutional relationships in the Banking, Superannuation, Health & General Insurance industries. • Partner with executive level decision makers and stakeholders to achieve defined outcomes on revenue generation, client retention and client satisfaction. • Delivery of a suite of research, data, software and distribution services in addition to a range of marketing assets.

Rentmax is a specialist business asset financier based in Brisbane, Queensland and operating nationally in the corporate & commercial market. Rentmax fashions unique tailored funding facilities available to meet any of their client's requirements.Responsibility for ongoing sales and relationship management for a portfolio of client's nationally while introducing and maintaining long term relationships with clients, selected channel partners and professional introductory sources.

Experience in many facets of the Westpac business from Commercial Banking to more specialist areas such as Factoring, Credit Sanctioning and Structured Asset Finance.

Master Of Business Administration, Entrepreneurship & Business Innovation

Bachelor Of Business, Finance & Business Psychology