Craig Gess

Craig Gess Email and Phone Number

Director of Operations @ Mirachem
phoenix, arizona, united states
Craig Gess's Location
Greater Phoenix Area, United States
Craig Gess's Contact Details
About Craig Gess

Passionate to partner with leadership in Business Operations, Employee Development, Performance Management, and Customer Service with small, medium and large sized organizations. My desire is to help increase engagement and productivity with all players no matter the role they play. This can be done by balancing time and resources in building strategic objectives that align with a clear vision and getting down in the weeds to set plans, execute, and continually assess and improve processes & procedures.

Craig Gess's Current Company Details
Mirachem

Mirachem

View
Director of Operations
phoenix, arizona, united states
Website:
mirachem.com
Employees:
15
Craig Gess Work Experience Details
  • Mirachem
    Director Of Operations
    Mirachem Mar 2022 - Present
  • The Laughton Team
    Human Resources & Projects Manager
    The Laughton Team Jun 2019 - Sep 2021
    Peoria, Arizona
    Strategic advisor to leadership and manager of all HR functions to support the fast-paced, entrepreneurial organization that continually ranks as one of the top real estate teams nationally. Direct benefits administration, payroll, wellness and employee engagement events and activities Partner with business leadership to attract, recruit, develop and retain quality talent Coach and counsel managers on maintaining positive employee relations
  • Valentine Group
    Operations & Hr Manager/Consultant
    Valentine Group Feb 2017 - Feb 2019
    Phoenix, Arizona Area
    Led in the creation and implementation of policies and procedures with all functioning operations; including the development of accounting systems, methodologies, and implementation of necessary controls.  Design and implement business strategic plans, procedures and resource allocation  Set comprehensive goals for performance and growth  Oversee human resources and full employment cycle management Manage daily financial operations within QuickBooks Ensure the accurate and timely reporting of all monthly financial information, including profit & loss, A/P & A/R, and accumulative general ledger for all business entities Supports budget and forecasting activities, including preparation of annual operating budgets
  • Vertech Industrial Systems
    Director Of Human Resources/Administration
    Vertech Industrial Systems May 2013 - May 2016
    Phoenix, Arizona Area
    Responsible for all overhead functions and continued effort to fulfill Vertech’s vision to be recognized as a world class provider of industrial automation services and to be the employer of choice for the best and brightest talent. Oversee administrative operations of accounting, human resources, facilities, and fleet management Manage benefits administration, wellness and employee engagement events and activities Direct recruiting and on-boarding activities for Arizona and California office locations Supervise accounting A/P and A/R operations, budgetary controls, and inventory purchasing
  • University Of Phoenix
    Campus/Division Director
    University Of Phoenix Jun 2009 - Jul 2012
    Charged with full P&L and strategic planning responsibility for 2 business units supporting 13,000+ students. Implemented department's vision and action plans to meet and/or surpass organizational strategic initiatives. Presented operating plans and outcomes to regional senior management team. Tracked performance and service levels of all operations ensuring customer satisfaction scores and plan objectives were achieved.• Met or surpassed operational forecasts four consecutive quarters• Increased enrollment productivity levels 25% between 2011 and 2012• Led transition to centralization of operations and service to corporate education partners and tuition benefit participants• Implemented innovative regional and campus programs to increase employee engagement and leadership development• Planned, developed, and implemented strategies that continuously improved campus performance and lowered employee attrition• Directed rollout of campus continuous process improvement program managed and driven by staff
  • University Of Phoenix
    Adjunct Faculty
    University Of Phoenix Dec 2008 - Jul 2012
    Critical Thinking: Strategies in Decision Making - Undergraduate Business
  • University Of Phoenix
    Director Of Student Services/Operations
    University Of Phoenix Jun 2006 - Jun 2009
    Phoenix, Arizona Area
    Integrated management of operations for multi-departmental division, including: Employee Education Services, Direct Bill/Corporate Partnerships, Campus Shared & Transfer Operations Team, High School Initiatives, and Non-Degree & Non-Credit Operations, Scholarships.• Collaborated with Division of Continuing Education on creation, development, and implementation of non-credit/professional development courses and service operations.• Developed new team structures with associated job descriptions/roles and responsibilities for financial and student service dual-roles.• Established operations and service team to support Scholarship students attending both ground and online modalities.
  • University Of Phoenix
    Student Services Manager
    University Of Phoenix Feb 2005 - Jun 2006
    Phoenix, Arizona Area
    • Managed the Non-Degree division counseling staff to ensure all departmental processes and activities comply with established corporate academic and financial policies and procedures. Full responsibility for hiring, promotions, transfers and disciplinary actions.• Promoted to new management position with sole responsibility for building Non-Degree staff; doubled staff from 4 to 9 in six months.• Successfully developed, implemented, and communicated new policies, processes and procedures to maximize department workflow efficiency and effectiveness. • Served as a liaison between campus and corporate personnel to ensure academic compliance of existing policies, as well as provide campus review and recommendations for proposed policies• Maintained positive relationships with students by ensuring customer satisfaction with problem resolution
  • University Of Phoenix
    Academics/Admissions Counselor
    University Of Phoenix Dec 2002 - Feb 2005
    Phoenix, Arizona Area
    • Rose quickly to the top in a fast-paced, growth environment, establishing myself as leader.• Played a key role in resolving student complaints to ensure resolution toward corrective action. Addressed student grievances and appeals to bring resolution to issues.• Provided forecasting information toward the preparation of the schools calendar of courses to ensure the campuses were offering appropriate courses and students were being correctly placed. Monitored group size to ensure operational effectiveness and academic honesty.• Counseled students on financial options. Advised students on impact of enrollment status in regards to financial options and obligations and developed remediation plans where appropriate. Performed research and response to inquiries and concerns regarding financial matters.• Mentored new enrollment staff to assist in their orientation of the position and support them in their professional development and attainment of related goals and objectives as team lead.
  • Teamplay Usa
    Projects Director/Business Manager
    Teamplay Usa Jan 1998 - Nov 2002
    Scottsdale, Arizona
    Managed accounts, coordinated, and produced 100+ events annually including: Corporate Olympics/Team Competitions and Sports Tournaments, Game Shows, Facilitated Workshops, Ropes Course, Scavenger Hunts/Amazing Race, and Outdoor Adventures.• Responsible for directing, coordinating and managing customer accounts for special events and team building company.• Maintained operating accounts for Corporate, TeamPlay Arizona, TeamPlay California and TeamPlay Nevada including using QuickBooks for managing A/R and A/P, generating financial and event profitability reports, payroll, recruiting contract labor, production, travel, and vendor relationships.• Oversaw and reviewed all partnerships agreements and contracts with TeamPlay USA and corporate clients and outside parties/vendors.
  • Amelia Island Plantation
    Social Recreation Manager
    Amelia Island Plantation Mar 1996 - Jan 1998
    Amelia Island, Florida
    Directed social activities for adults, teens, children and family participants within a 1300-acre resort by programming, supervising, promoting and evaluating recreational programs. • Led operations for award-winning children's camp program and teen activities.• Created recreation activities and calendar of events for resort guests and community residents.• Provided direction, leadership, coaching, training and career development for assistant managers, supervisors and 40 interns and seasonal staff.

Craig Gess Skills

Leadership Development Leadership Staff Development Training Coaching Team Building Adult Education Recruiting Performance Management Higher Education Customer Service Management Human Resources Strategy Employee Engagement Team Leadership Strategic Planning Organizational Development Critical Thinking Student Affairs Program Management Process Improvement Mentoring Event Management Change Management Forecasting Cross Functional Team Leadership Admissions Student Services Operations Management Budgets Organizational Effectiveness Analysis Analytical Skills University Teaching Resume Writing Cost Management Operational Efficiency Thought Leadership Customer Satisfaction Situational Leadership Account Management Enrollment Management Time Management Strategic Vision Talent Planning Employee Relations Restructuring Corporate Events

Frequently Asked Questions about Craig Gess

What company does Craig Gess work for?

Craig Gess works for Mirachem

What is Craig Gess's role at the current company?

Craig Gess's current role is Director of Operations.

What is Craig Gess's email address?

Craig Gess's email address is cr****@****nix.edu

What is Craig Gess's direct phone number?

Craig Gess's direct phone number is +148022*****

What are some of Craig Gess's interests?

Craig Gess has interest in Ironman Triathlon, Economic Empowerment, Open Water Swimming, Education, Cycling, Hiking, Coaching/teaching, Running, Golf, Triathlon.

What skills is Craig Gess known for?

Craig Gess has skills like Leadership Development, Leadership, Staff Development, Training, Coaching, Team Building, Adult Education, Recruiting, Performance Management, Higher Education, Customer Service, Management.

Who are Craig Gess's colleagues?

Craig Gess's colleagues are Peter Davey, Shraddha Malpekar, Ayden Peterson, Elaine Morse.

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