Craig Gillham Email & Phone Number

United Kingdom

London, England, United Kingdom

We're not your usual consultancy.➡️ Where others land and expand, we help you simplify to amplify.➡️ Where others focus on everything, we focus only on what adds exponential value.➡️ Where others might fix symptoms with technology, we create lasting ones.My role? Encouraging dreamers to see their biggest goals as achievable. I streamline challenges so clients can maximise their potential. Through our 10X philosophy, we remove self-imposed limits on ambition.Within organisations, I promptly streamline the obstacles hindering 10X progress—talent gaps, innovation paralysis, and outdated tech constraints. This process optimises operations to maximise the team's potential.Our services are holistic, integrated, bespoke to your needs, and delivered by global experts.𝗬𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗣𝗲𝗼𝗽𝗹𝗲Our solutions are tailored to your people and designed to meet them where they're at. We do this by making use of the latest neuroscience and behavioural psychology strategies to coach and empower them, tapping into the 10X potential within each person to ignite transformation from the inside out.𝗩𝗶𝘀𝗶𝗼𝗻, 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆We look to understand your bold vision, and we aren't afraid to make it even bolder, providing unparalleled focus and simplicity in achieving your objectives.𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀Simplicity is the cornerstone of 10X thinking. We refine your systems and processes to amplify efficiency, focusing on the critical 20% that will drive remarkable results for you.𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻We make change fast, fun, and purposeful, harnessing the power of innovation to create cutting-edge products, services, and solutions that captivate your customers and fuel your business growth.𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲We use technology as a catalyst for growth, not just a solution to problems. We'll help you prepare for the future with capabilities in AI, data, RPA, and more.

London Area, United Kingdom

The Lekker Network is a community for South Africans (Saffas) to connect, share opportunities, and do business together on a global scale. As a founding member, I’ve been involved in shaping an environment that promotes collaboration and growth. Our mission is to create meaningful pathways for South Africans, wherever they are in the world.

London, United Kingdom

As the Founder & Transformation Specialist at TheChangeCo, a consultancy I established in 2003, I am committed to meeting customers' needs and delivering real, measurable objectives and results. Over nearly two decades, I collaborated on numerous transformative initiatives across industries.At TheChangeCo, our philosophy is that technology is only part of the solution; real success comes from the people who drive these solutions forward. As a trusted advisor to C-level executives, I guided our clients toward a customer-centric model.Notable transformations I led include:Transformation | People’s Partnership, ITV, HSBC, Deloitte | 2016-2022Led digital transformation initiatives, creating agile methods, optimising platforms, and achieving cost efficiencies.Strategy, TOM, and Cost Efficiencies | Liberty Insurance | 2015Created a 3-year roadmap, delivered 30%+ cost savings, and led a contact centre outsourcing, saving £6M annually.Strategy, Change, IT, and Operations | Harrods Bank | 2013-2014Delivered a regulatory plan and re-issued the banking licence. Negotiated a £20M+ digital platform outsource. Developed a TOM to reform IT and operations, launching new products.Business Strategy and Growth | Aldermore | 2012-2013Defined and executed the 3-year strategic roadmap, achieving 30%+ ROI.Internet Banking Transformation | Lloyds TSB | 2007-2008Enabled online customer interactions, anticipating a £100M revenue increase over five years.Infrastructure and Technology Transformation | Barclays | 2005-2006Transitioned 5,000 staff to the new Global Head Office, including an infrastructure refresh as part of a £100M programme.These experiences allowed me to transform businesses, empower teams, harness technology, and put customers first in delivering sustainable results.My passion for transforming organisations by empowering teams, simplifying processes, and leveraging technology to enhance customer experiences is at the core of my work at TheChangeCo.

London, England, United Kingdom

As Digital Delivery Director, I applied my expertise in strategy, digital solutions, technology, and agile methodologies to support clients through digital transformations.Partners in Change Consulting Limited strongly believes that successful and sustainable change demands a partnership approach from everyone involved at every stage. They pride themselves on being remarkably flexible, allowing clients to buy exactly what they want, how they want it, without paying for full-time consultants unless needed.The company is calm, caring, and collaborative, taking the stress and heavy lifting out of change programmes. With their in-house team and a network of over 900 change experts, Partners in Change Consulting Limited can build the team needed to deliver brilliant change at prices often 25% or more below their "big consulting" competitors.With over 25 years of experience in transforming companies across banking, insurance, investment management, legal, utilities, media & entertainment, and professional services, I was well-equipped to guide organisations through their change initiatives.My strong track record in leading start-ups & turnarounds, driving business and technology transformations, and holding executive accountability for Strategy, Change, IT, and Operations positioned me as a valuable asset to Partners in Change Consulting Limited and its clients.As a trusted advisor to senior executives and a skilled leader who had managed large teams and budgets, I brought a customer-centric approach to my role. I focused on delivering digital solutions that enhanced customer experiences and drove business growth.

London, United Kingdom

As a Senior Manager at Accenture in the early 2000s, I played an important role in the company's Financial Services eCommerce practice, which was based in London. My primary responsibilities were client delivery, business development for Customer Relationship Management (CRM) solutions, and driving change initiatives.Accenture is a global professional services company that provides a wide range of services and solutions in strategy, consulting, digital technology, and operations. With a workforce of over 700,000 people serving clients in more than 120 countries, Accenture is at the forefront of creating 360° value for its stakeholders.I led a Chordiant CRM implementation for the Bank of Ireland, targeting a £50M revenue boost in 3 years. I also led a Chordiant CRM implementation for Lloyds TSB, improving customer process efficiency and reducing their annual operating expenses by an estimated £15 million.I was nominated for the Accenture Partnership for the 2001/2002 global promotion cycle.I had the privilege of working alongside some of the brightest minds in the industry, collaborating and leveraging cutting-edge technologies to deliver innovative solutions. The exposure to clients, projects, and methodologies honed my skills in strategic thinking, client management, and leading high-performing teams.My experience at Accenture was transformative, shaping my approach to problem-solving, client engagement, and delivering value-driven solutions. The knowledge and skills I acquired during this time are a solid foundation, enabling me to move forward confidently and quickly in the ever-evolving business and technology domains.

London, United Kingdom

As a Senior Associate at ea Change Group in the late 1990s, I played a key role in growing the company's eBusiness practice and consulting on numerous engagements across the financial services industry. ea Change Group was founded in 1998 to address issues surrounding euro integration but subsequently expanded into providing project and program management services. I reported directly to the CEO and was responsible for expanding the eBusiness practice.ea Change Group is a people-conscious and socially responsible resourcing company that prioritises long-term partnerships with clients, ensures the well-being of candidates, and trains the next generation of consultants. The company's values resonated deeply with me, as they believed in making a positive difference in people's lives.I worked closely with clients to understand their unique requirements and collaboratively develop tailored solutions. The company's consultants are subject matter experts, allowing for flexibility in service delivery.One of my key achievements was contributing to the successful changeover to the Euro for Deutsche Bank in 1999. Additionally, I developed a business case for a dot-com venture that sought an investment of £25 million, with an estimated incremental revenue of £100 million over five years.My experience at ea Change Group was deeply enriching and aligned with my values. The knowledge and skills I acquired have served as a solid foundation for my professional growth.

London, United Kingdom

Global ERP and Process re-engineering specialist

Johannesburg Area, South Africa

Developer, Integration and ERP specialist

Bachelor Of Commerce Honours, Information Systems, First Class

• Awarded the Andersen Consulting Prize for best full-time honours student • IT Trends in Retailing dissertation presented at the 1994.

Bachelor Of Commerce, Accounting, Management Accounting & Finance, Information Systems, Taxation, Commercial Law

• Awarded 1st Prize in the Clipper Expert Group competition. Received the Applied Systems Engineering Award • Gained the Viadata Award.

Education record