Craig Harper Email & Phone Number

San Francisco, California, Us

As SVP of customer success and delivery I established the client success team which is responsible for managing the post-sales process in the Enterprise customer lifecycle. Shaped the entire pre and post sales process from Pilot onboarding to post sales account management and expansion. Established the Client partners, CSRs and Product Experts.

San Francisco, California, Us

Oversee sales enablement/sales engineering team and professional services from the initial sales contact, through pilots to onboarding. Provide technical and product expertise ensuring successful customer outcomes. Interact with customers to determine requirements, provide marketing analytics using Alembics Marketing Intelligence Platform.

Principal Researcher in Digital Tools Against Misinformation about Infectious Disease Treatments and Vaccines for the National Institutes of Health. Contract#: 75N93022C00049

Atlanta, Ga, Us

As a vice president of engineering, my duties and responsibilities are to plan, implement, and oversee engineering strategies, procedures, and goals for Decooda’s Products including our unstructured text analytics API, CORE, our Auto Topic Detection technology which automatically annotates data, our media services API which handle content collection and conversion of speech to text and our Journey mapping software CXWorkout. I am responsible for ensuring that the daily and long-term operations of the engineering department are smooth. I collaborate with other executives on the promotion of growth within the company, the development of new design or project standards, and technical training for employees. Additionally, I have product management responsibilities for the strategic product roadmap, product development and Release Management.

Stealth Startup

Visionary to the stealth, early stage technology startup focused on solving a future-state problem that has not yet been addressed. Drives the technical roadmap, design, and prototype development of a game changing product.

Palo Alto, Ca, Us

Revolutionized the market space with a highly innovative passive RF detection system (a dual-use military technology) which quickly generated interest from federal government agencies as well as national malls for the capture of shopper metrics and analytics. Directed technology planning, design, development, and execution, including product architecture, program management, strategic partnerships, and sales support. Oversaw all market analysis, product positioning, and technical due diligence. Attracted and retained top talent and grew the organization to 175+ employees.▷ Built a full-scale, automated pilot city in Qatar and directly oversaw the performance of 5,000+ workers.▷ Member of the technology committee tasked with designing an entire cloud architecture for a key government contract; drove the complex certification process required for the Unified Capabilities Approved Product List (UC APL) from DISA (Defense Information Systems Agency).

irisnote provides an electronic notebook that eliminated the primary roadblocks facing researchers and scientists today by accelerating discovery, eliminating experiment replication, codifying institutional knowledge and formalizing the regulatory and audit process. Directed the technical roadmap and vision in collaboration with 2 Stanford alumni. Assembled a top-tier team of seasoned executives and drove go-to-market strategies which ignited marketplace momentum. Enabled customers to transition from Enterprise sales models to SaaS within regulated industries and to share data across labs and increase productivity for the first time, on any device. ▷ Instrumental in creating and presenting the innovative irisnote Cloud Edition at Bio-IT World Conference in Boston, winning the “Best in Show” Award.▷ Deployed the technology at 60+ institutions, including national labs, companies, and universities, supporting research teams at The CDC, NIH, INL, and BP.

Berkeley, Ca, Us

Apisphere Inc is a wireless location based services company integrating real-time intimate computing, wireless tracking, search and messaging between smart phones, devices, clouds and online systems.Defined the corporate vision, strategy, and technical roadmap for tracking employee time and resource utilization; created easy-to-understand dashboards, drill-down capabilities, and drag-and-drop command control to enable businesses with high-level visibility with location-based contextualization. Leveraged an expansive network for Fortune 500 business leaders to land key meetings and product demonstrations. ▷ Instrumental in the acquisition of Apisphere by 2M in 2012.▷ Turned around an empty sales pipeline to landing a key deal to build the 1st Avasta data center.

Capitalized on a gap in the market and founded a value-added reseller which consulted with Enterprise firms from tech to healthcare and provided a portfolio of services from ITSM to infrastructure monitoring. Developed a repeatable, high margin service engagement model. Managed and negotiated contracts and partnership agreements. Led the design of internal infrastructure, creating scalable systems and processes. Revitalized relationships between Engineering and Sales teams to align operations and communications.

Avasta was one of the original Cloud Computing companies. It created the paradigm of infrastructure-on-tap for business applications. Avasta managed the stack from the network to the database layer, and in some cases manage the operations side of the applications. Avasta raised a total of $100M in equity and and equipment financing from HP, American Express, Convergence Partners, and Sandhill Capital.▷ Named one of the Top 50 IT Executives at xSPs by Infoworld magazine.▷ Drove the business through negotiations and acquisition by Navisite.▷ Advanced Technology Group tasked with developing generating PRASMA and maintaining the patent portfolio.▷ Headed the infrastructure team tasked with continuing buildout of data centers around the US, creation of Secure Network Operations center, development if ITSM structures and overseeing all facets of IT operations. ▷ Owned all Enterprise Application Technology, including CRM and ERP systems.

Led strategy, vision, and business development for the currency trading company.

Master Of Business Administration - Mba, Channel Elite Mba

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Quantitative Economics & Decision Sciences (Qeds)

Education record

Education record