Craig Harper Email & Phone Number

Toronto, ON, CA

OO

• Achieved results as as Scrum Master, Coach, and Product Owner for SAP Centre of Excellence balancing needs for Agile transformation and Technical/Currency roadmap delivery.
• Led deployment of Stage and Production environments, transitioning them to business as usual.
• Drove development and acceptance of Technical Delivery Roadmap for SAP products.
• Designed and operationalized Agile way of working for SAP S4 and BW technical stacks.
• Curated backlog in Jira and led service delivery for multiple Agile Pods concurrently.
• Introduced and formalized measurement of agile metrics – Lead time, Velocity, Churn.

OO

• Program manager Breach readiness – Realizing process and technology projects aimed at improving capabilities to respond to Cyber Breach scenarios.
• Network Access Control service global deployment, 3 year program – over 3M budget, 700 network switches and 20,000 clients onboarded globally - North America, Europe and Asia
• Endpoint Protection Quarantine and Response - Deliver enhanced threat protection and alerting to over 40,000 devices globally.

Whitby, Ontario, CA

Responsible for managing and coordinating all of the resources required to offer key services and/or complete key projects for Deighton clients. Coordinate, manage and oversee key Deighton projects and service delivery by interfacing with customers, vendors and colleagues Evaluate project strategies and deliverables (including client service) for.

Houston, Texas, US

• Accountable for projects and portfolio management within corporate IT supporting Finance, HR, Procurement, Infrastructure and Operations and M&A.
• Chaired the company wide IT resource demand management forum (Project Discovery), responsible for connecting projects with the appropriate resources from IT shared services
• Mitigated financial risks in corporate ERP system with over 600 users by deploying and operationalizing SAP Governance risk and controls module.
• Conducted an SAP technology stack and application refresh program which delivered modernization and standardization to a landscape of over 16 HP-UX and Oracle servers, also refreshed applications to current software.
• Lead the infrastructure work stream for SAP infrastructure and operations outsourcing project, provided networking connectivity and a virtual desktop environment.
• Lead the project management transition to new head office in Houston, providing knowledge transfer repository on process and toolset as well as on-site training and transition support.

Houston, Texas, US

• TPC converged multiple CIS and billing systems into a common platform and process for all customers in Texas, the largest initiative Direct Energy had delivered (+30M over 2 years).
• Streamlined, and simplified a complicated deployment plan consisting of over 800 tasks and over 100 resources.
• Built a set of tools to measure the state of preparedness leading up to deployment, identifying and communicating task dependencies, critical path, track/resolve issues and report progress.

Houston, Texas, US

• Delivered several high profile projects including
• Canada post Epost electronic bill payment and presentment for Alberta market
• Payment Card Industry compliance and risk remediation program– involved system integration to outsource credit card transaction handling for the high-volume (>1M transactions per year) Texas market.
• Vendor transition and system integration for Texas electricity market debt collections
• Development and training delivery for a companywide project delivery process

Houston, Texas, US

• Managed billing platform projects that delivered customer focused process improvements, call center vendor transitions and disaster recovery/high availability capability
• Managed software development release cycle for Web-based Energy/HVAC/facilities maintenance and monitoring solutions
• Created a standardized project collateral and process that enhanced and optimized project delivery

Houston, Texas, US

• Mentor 6-10 team members in planning, scheduling and execution of Software development lifecycle process,
• Managed external vendors and conducted local release management for off-shore developers.
• Defined, implemented and trained developers on new source code control processes in an effort to improve version control, quality and auditing of changes.
• Created a software compilation / build engine in order to improve existing configuration management process in a multi-developer environment.
• Enhanced project budgeting & tracking process, realigned code of accounts to match project processes and phases and capitalization rules.

Houston, Texas, US

• Coordinated implementation and support for a facilities management / computerized maintenance management software within the organizations national operations center
• Organized and provided professional services initiatives related to Business Process / Gap / Requirement analysis for enterprise customers
• Developed and delivered training for customers.

Calgary, AB, CA

Developed and supported customer facing web applications.

Cork, Ireland, IE

• Software design, testing and development and onsite product deployments for enterprise customer in early release beta program
• Training and technical sales support for the corporate flagship building automation product line: M3 / M5 and M-Web.
• Introduced hard disk imaging tools to increase efficiency in testing practices, reducing test cycles from days to hours

Masters Certificate, Project And Portfolio Management

Certificate, Project Management

Computer Programmer Analyst, Systems Analysis And Design