Craig Harrod Email and Phone Number

Delivering NSPCC Mobility Project - Specialist in EMM, MAM, MDM. Project management.Requirements gathering.

Capita provide the IT recruitment platform for the Royal Navy, Army and Royal Air Force as part of the Recruiting Partnering Project (RPP). Worked as a Business Analyst as part of a team of four, analysing and documenting requirements as part of the design-phase of a project to implement an applicant tracking solution based on Kinexa.Ran several user workshops with HR representatives from the Royal Navy and RAF:Gathered the ‘As-Is’ and ‘To-be’ processes.Produced a range of documentation including swim-lanes, use-cases and flowcharts.Produced detailed product design documents (PDD) and screen designs (wireframes), working closely with the users and 3rd-party supplier to agree the product specification and functionality.Used an Agile approach for project delivery.Used Sharepoint for document management.

Analysed client requirements as part of the team responsible for the Zenprise mobile device management system.Worked with clients, the pre-sales and technical teams to develop bespoke proof-of-concepts to meet business needs.Developed a series of regular Webex marketing seminars to provide customers with detailed product information.

Armadillo is a leading security solutions integrator with a portfolio of security solutions for the financial services, online gaming, legal, retail and public sectors.Championed the FireEye product, a cutting-edge product providing real-time threat protection against cyber-attacks.Managed new and existing accounts, gathered business requirements, developed proposals, managed new product launches and developed proof-of-concepts.

Carried out sales activities to generate new leads for industry contributors to the Euroasia Industry magazine as well as selling advertising space.

Embarked on a series of training and self-development courses..

Provided 3rd-line support in the firewall escalation team, supporting Checkpoint VPN-1 on Nokia IP chassis.Supported a number of high-profile customers including investment banks and law firms, meeting demanding SLAs.Provided out-of-hours support and managed escalations.