Craig Head Email & Phone Number

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

In this role as Head of Customer Experience I was responsible for leading and coaching a team of 25 Wellington communication experts. The team was accountable for ensuring our customers were successful everyday by solving their business, customer experience or communications pain and challenges. Most of our customer base are large Government and Enterprise clients.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington

Management of a number high spend Government and Enterprise Accounts with a focus on;Relationship management - in-depth understanding of client’s industry and segment challenges, current and future objectives and strategies to drive transformation programmes.Generation of revenue growth by developing strategic, meaningful and qualified business opportunities which leverage NZ Post capability and service offerings.To ensure continued retention of all existing revenue. To identify, understand, challenge and influence client customer experience and communication strategies to ensure NZ Post relevance to overall business objectives and outcomes.

Wellington

Datam prints and mails 60% of all business mailings in NZ, is the largest Business Process Outsourcing Company and provides over 40 Government and Corporate clients with their Customer Online Self Service application (CX Suite).Required the management of high spend Government and Enterprise Accounts: To develop strategic relationships with senior management within the portfolio.Generation of revenue growth by developing strategic, meaningful and qualified business opportunities which leveraged Datam’s solution and IT capability and wider service offerings. To ensure continued retention of all existing revenue. Development and execution of strategic client account plans to drive growth, engagement, and elevation of Datam’s relevance to their business objectives and outcomes. Contractual management – negotiation, maintenance and renewal.

Wellington

To establish and provide leadership for five Export Shipment Account Managers with accountability for the global freight requirements, trade lane growth and existing revenue protection of the Fonterra Co-Operative Ltd account - circa USD$50 million pa.