Craig Hider Email & Phone Number

Wellington, Florida, United States

Stuart, Fl

Wellington, Florida

Effectively leads the development of others through hands on coaching and training. Analyze historical sales and create sales projections. Manage P&L. Work with other directors to ensure all operations and facilities scheduling is up to date.

• Managed dispatch service representatives, customer service representatives, customer contracts, complaints, service and installation scheduling.• Automated primary dispatch scheduling template increasing service and dispatch productivity by 300% • Interfaced with multiple departments to facilitate project and maintenance scheduling• Established goals and objectives for customer service and dispatch representatives o Set KPI’s for service technicians, CSR’s, and DSR’s• Monitor performance and prepare reports for evaluations o Weekly meetings o Monthly employee evaluation• Recruit, hire, and provide training for new employees

Easton, Ct

Earthmint/DuctMint specializes in providing complete Geothermal advanced heating and cooling solutions for residential and light commercial buildings in Fairfield and New Haven Counties in Connecticut.Imagine a renewable geothermal energy, heating and cooling system for your home that would keep you cool in the summer and warm in the winter, cut your heating and air conditioning bills up to 70%, and help save Planet Earth, all at the same time.Excellent return on investment (ROI) - Investing in geothermal makes good economic sense. After tax ROI’s can easily exceed returns expected from investments in stocks or bonds.

-Managed more than $500,000 of inventory for 23 locations-Created and implemented strategies to maximize asset utilization for the company-Maintained budgetary and quality control across all locations-Oversaw vendor sourcing and negotiating-Managed $300,000 annual Co Op advertising fund