Craig Hixon Email and Phone Number
Noblesville, IN, US
Craig Hixon's Location
Noblesville, Indiana, United States, United States
Craig Hixon's Contact Details
Craig Hixon work email
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Craig Hixon personal email
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Craig Hixon phone numbers
About Craig Hixon
Marine Corps veteran with over 20 years of client relationship management and customer retention experience. Skilled in Sales, Management, Business Development, and Client Success. Very passionate about building strong relationships with my clients and ensuring their success.
Craig Hixon's Current Company Details
Ultimate Technologies Group
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Director of Supply Chain | Co-Founder
Noblesville, IN, US
- Website:
- ultimatetechnologiesgroup.com
- Employees:
- 41
Craig Hixon Work Experience Details
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Ultimate Technologies GroupNoblesville, In, Us
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Co-Founding Partner, Director Of Supply ChainUltimate Technologies Group Nov 2019 - PresentFishers, Indiana, Us -
Director Of Business Development And Construction ServicesUltimate Technologies Group May 2017 - Nov 2019Fishers, Indiana, UsLooking only at our launch date, we are a young company, but each one of us has a range of 10 to 20 years of experience with this industry. We are specialists in audio/visual, automation (i.e. "Smart Home") and security technology for homes and businesses.
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Project ManagerUltimate Technologies Group May 2017 - Nov 2019Fishers, Indiana, UsOn-site project manager for audio-visual technology implementation during commercial new construction and remodeling. Responsibilities include being the point of contact for weekly construction meetings and owner meetings while working alongside our installation technicians to ensure proper execution of our projects.Currently pursuing the Project Management Professional (PMP) certification.
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Board MemberWisdom And Grace Ministries Jan 2014 - PresentVision: Create an educational system that promotes physical and spiritual excellence that prepares the student for this life and for eternity.Mission: Provide holistic education based on the Word of God while taking into consideration the needs of the spirit, soul and body.http://wisdomandgrace.org/
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OwnerHixon And Sons Handyman Services Jan 2001 - PresentPart-time work on Hamilton County/North Indy homes doing handyman projects to repair or accent homes."A" rating on Angie's List and Super Service Award Winner in years 2010, 2011, 2012, 2013 and 2017.
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Area Director, Franchise OwnerN2 Publishing Oct 2010 - Dec 2018Irving, Texas, UsPublisher of "Brookside Living", a private magazine for the neighborhoods of Brookside and Woodshire in Westfield. Working along side other local Area Directors in the Indianapolis area, we provide 18 of the most affluent neighborhoods with their own private magazine custom to their neighborhood. We help turn our neighborhoods into communities. In the process, for some select companies in town, we provide them with a very intimate way of being in front of these residents each month by allowing them to be sponsors of the magazines, as well as meeting families at neighborhood social events. -
Technical Operations Manager, Managed ServicesApparatus Feb 2009 - Apr 2010• Hired to manage the Infrastructure Services team. Responsibilities grew to managing two additional teams with a total of 10 direct reports.• Responsibilities included: Weekly review/approval of client billable timesheets, annual employee reviews, interview potential candidates, provide leadership and guidance to the teams, manage weekly/monthly client meetings, and ultimate responsibility for uptime/stability of both internal and customer environments. • Organized the management of the company’s software licensing for Microsoft, VMware, IBM, and Oracle, including monthly report to Microsoft on volume licensing usage.• Developed a vendor management protocol for maintenance renewals of necessary hardware components such as F5 load balancers, Nokia and Checkpoint firewalls, Juniper, Dell, and the local datacenters of IQuest and Blue Lock.• Created and implemented a change control work flow for making changes and updates in customer environments.• Implemented a weekly review process for customer and internal projects to ensure progress toward necessary deadlines.• Implemented an asset management application for internal and customer specific hardware to streamline management of those environments. • Successfully completed my role in the sales process to help close proposals for prospects and clients purchasing the services offered by Apparatus’ Managed Services team.
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Regional Manager, Managed Services And SaasInteractive Intelligence Jan 2008 - Dec 2008Indianapolis, Indiana, UsInteractive Intelligence is a global provider of Voice over IP (VoIP) enterprise telephony solutions, enterprise unified messaging, and call center automation. • Effectively led a team of technical support engineers that provided proactive system management and support to large companies such as Motorola and Eli Lilly and Co.• Responsibilities included all aspects of staffing, training, customer service, processes, support delivery and organizational efficiencies for a team of nine engineers specializing in the network technologies associated with Voice over IP technology and server operating systems.• Provided responsible budget management for the region based upon $1M in revenue and $250,000 in expenses, including payroll. • Maintained a personnel turnover rate of only 11%.• Created and implemented an effective change control work flow for properly approving and tracking software/hardware updates to all customer environments. -
Technical Account Manager (Relationship Manager)Interactive Intelligence Mar 2002 - Dec 2007Indianapolis, Indiana, Us• Provided management direction to the team of 15+ Support Engineers.• Established customer priorities and problem escalation management; employed the use of project management skills to resolve such sensitive issues and escalations in a timely manner.• Pushed internal business units to realize both the corporate objectives in place and that of our customers. • Created a reporting matrix used by the company for 2 years to show Interactive’s executives how well the company was performing in all aspects of customer satisfaction. • Identified growth opportunities with resellers and direct customers for the increased use of Interactive Intelligence’s various software offerings within their organizations.• Accepted added responsibilities for increased territory coverage to include Latin America, Asia-Pacific and South Eastern United States.• Employed the use of project management skills on a weekly basis.
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Account ExecutiveEtapestry Jul 2001 - Mar 2002• Increased corporate revenue of assigned territory consisting of multiple states throughout the U.S.• Performed “needs assessments” to discover the client’s current situation and needs• Created seminars that were delivered both over the web and in public speaking engagements in high population cities within key markets.• Executed client proposals and contracts for establishing a business relationship between eTapestry and the client.
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Wzpl 99.5 Morning Show Producer And Weekend DjEntercom 1996 - 2002Philadelphia, Pa, Us -
Sales Executive And Relationship ManagerCa Aug 1999 - Jan 2001San Jose, California, UsAbbreviated:May 2000-January 2001—Sales Executive• Promoted to the position of Sales Executive.• Responsible for strategic development and growth of the sales territory to achieve an annual sales quota of three million dollars.• Presented CA’s solutions to top-level executives, directors, and business managers.• Maintained a strong working knowledge of both CA’s and competitors’ products in the areas of business intelligence, data warehousing, CRM, application development, enterprise management, security and lifecycle management.Client Relationship ManagerAugust 1999-May 2000• Non-quota position within the Sales organization that involved assistance in product pricing, contract renewals, developing statements of work, and contract negotiations.• Met regularly with clients to help them resolve invoicing issues, software licensing management, and obtaining product upgrades.• Co-developed product seminars for customers with the team of Client Relationship Managers. -
Sales ExecutiveWaypoint Global, Llc (Formerly Powerway) 1998 - 1999Indianapolis, Indiana, Us -
Sergeant (E-5)United States Marine Corps Jun 1989 - Jun 1995Washington, Dc, Us
Craig Hixon Skills
Leadership
Management
Crm
Saas
Strategic Planning
Sales Process
Sales Management
Marketing
Customer Service
Account Management
Vendor Management
Sales Operations
Direct Sales
Solution Selling
Team Leadership
Sales
Veterans
Business Development
Home Automation
Home Audio
Commercial Audio/visual
Craig Hixon Education Details
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Indiana Wesleyan UniversityBusiness -
Indiana University BloomingtonSpanish (Minor)
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Carmel High School
Frequently Asked Questions about Craig Hixon
What company does Craig Hixon work for?
Craig Hixon works for Ultimate Technologies Group
What is Craig Hixon's role at the current company?
Craig Hixon's current role is Director of Supply Chain | Co-Founder.
What is Craig Hixon's email address?
Craig Hixon's email address is cr****@****pub.com
What is Craig Hixon's direct phone number?
Craig Hixon's direct phone number is +131793*****
What schools did Craig Hixon attend?
Craig Hixon attended Indiana Wesleyan University, Indiana University Bloomington, Carmel High School.
What skills is Craig Hixon known for?
Craig Hixon has skills like Leadership, Management, Crm, Saas, Strategic Planning, Sales Process, Sales Management, Marketing, Customer Service, Account Management, Vendor Management, Sales Operations.
Who are Craig Hixon's colleagues?
Craig Hixon's colleagues are Darcie Ringis, Mark Hough, Austin Grabowski, Tommy Stansbury, Carie Williams, Jeremy Gotthardt, Cameron Walters.
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