Craig Hooper Email & Phone Number

Ajax, On, Ca

Ajax, Ontario

Lead the Front of House service team in delivering outstanding personal service to guests.Perform table checks to ensure products and service are meeting expectations and immediately resolve any issue to the guest's satisfaction.Manage individual pre-shift meetings with servers to set goals and priorities, document issues, train supervise service standards.Complete all end of day reports and sales reconciliation.Communicate issues and successes to Regional and Head Office… Show more Lead the Front of House service team in delivering outstanding personal service to guests.Perform table checks to ensure products and service are meeting expectations and immediately resolve any issue to the guest's satisfaction.Manage individual pre-shift meetings with servers to set goals and priorities, document issues, train supervise service standards.Complete all end of day reports and sales reconciliation.Communicate issues and successes to Regional and Head Office management to continuously improve operations. Show less

Toronto, Canada Area

Lead event setup and service for meetings, trade shows and events for 700 people. Primary contact for conveners during their event, acting on every concern or request and following up to deliver personalized service and flawless execution of every detail of the BEO while adapting to changes on the fly. Manage coffee breaks and meal service for meetings and events in multiple rooms simultaneously to ensure timely service.Attend pre-con meetings and contribute to daily Catering planning… Show more Lead event setup and service for meetings, trade shows and events for 700 people. Primary contact for conveners during their event, acting on every concern or request and following up to deliver personalized service and flawless execution of every detail of the BEO while adapting to changes on the fly. Manage coffee breaks and meal service for meetings and events in multiple rooms simultaneously to ensure timely service.Attend pre-con meetings and contribute to daily Catering planning sessions, while working closely with Porters and Stewarding to ensure setup information is clear and accurately performed. Review all menus with Culinary and work closely with the Chef to time service and manage food recovery.Lead pre-shift discussion to inform servers and bartenders of the menu, special dietary requirements, choice menus and service enhancements. Full French service for all served meals.Responsibilities include reviewing the schedule to ensure adequate staffing levels, submitting payroll daily, invoicing and coordinating details with the Receiving, Purchasing and Security teams. Show less

Atlantis Pavilions, Ontario Place

Directly supervise a team of over 100 to exceed guest expectations in 24/7 Restaurant, Room Service, Lounge and Bar while assisting to create department Handbook and develop training criteria for new employees.

Toronto, Ontario

Utilized critical thinking and problem solving skills to support the operations of a financial institution. Managed Data Security projects where attention to detail and ability to prioritize tasks and communicate with senior management was essential to meet service agreements.

Banff, Alberta

Developed promotions and negotiated advertising to increase restaurant and bar sales. Communicated event orders with Chef, service staff, hotel manager,site contact for tour groups and special events.

Belleville, Ontario

Launched new Catering Department targeting corporate meetings, events and private functions. Planned and executed all Food & Beverage activities, Menus, obtained required permits, communicated with stakeholders and negotiated with suppliers.

Belleville, Ontario

Food Manager for 4 restaurants, created Theme Menus for each property, introduced PAR stocks, Inventory Controls and Purchasing guidelines, Menu Planning, Negotiated with suppliers to reduce the cost of sales.

Certificate, Convention And Meeting Management

Diploma, Web Design Ecommerce

Diploma, Hotel And Restaurant Management