Craig Inglis Email and Phone Number
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I have extensive experience leading digital, customer experience, innovation, marketing, communications and sustainability.I'm a customer focused Board-level leader with a proven track record in P&L leadership and driving growth to deliver market-leading commercial and brand results. Adept at developing ambitious strategies that put the customer front and centre and translate into innovative, stretching plans, I combine commercial and customer insight with passion for brands and creative flair. I'm an open, human leader with a history of building highly engaged, strongly performing teams. Areas of expertiseP&L and budget leadership | Strategy development | Board stewardship | Key stakeholder relationship management | Digital | Customer experience | Marketing | Communications | Creative | Innovation | Sustainability | Store design & development | Leading agile teams | Coaching & mentoring
Merlin Entertainments
View- Website:
- merlinentertainments.biz
- Employees:
- 4878
- Company phone:
- +44 1202 666900
- Company email:
- pressoffice@londoneye.com
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Chief Customer OfficerMerlin EntertainmentsEngland, United Kingdom
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Chief Marketing OfficerMerlin Entertainments Jun 2024 - PresentPoole, England, GbAs Merlin's first-ever CMO, I am a member of the Executive team and lead brand, marketing and communications globally.My focus is on driving growth across our diverse portfolio spanning four continents, by elevating our brands, by engaging and inspiring our guests, and putting them at the centre of our decision making.
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Global ChairThe Marketing Society Jan 2018 - PresentLondon, GbNon-Exec Global Chair leading the Board of the Marketing Society in our mission to empower brave marketing leadership.- Lead the fiduciary Board and governance committees- Coach and support the CEO- Work with the Executive team to develop strategy and deliver key objectives- Spokesperson at flagship events -
FounderInglis Associates Ltd Jun 2021 - PresentIndependent consultancy focused on supporting businesses and investors, specialising in customer, digital, marketing and brand strategy.Currently consulting at TEAL Group Holdings, owners of The Entertainer and The Early Learning Centre, on customer, marketing and digital strategy.Previous projects- Conducted 6 month project for Indigo Inc., one of Canada’s highest profile and most loved retail brands, advising on their omni-channel customer and marketing strategy and structure- Conducted strategic analysis for a P/E investor for a potential acquisition in the UK home retail sector- Advised a global consultancy on customer centricity and business development strategy- Advised a leading health business on strategy & structure to optimise customer experience and innovation- Strategic & market analysis to inform business development for a start up in the marketing agency sector- Keynote speaker at multiple events and podcasts
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Executive Vice PresidentSage Jun 2022 - Sep 2023Newcastle Upon Tyne, GbLead on the development, implementation and optimisation of brand & marketing strategy across Sage globally -
Customer DirectorJohn Lewis Sep 2015 - Apr 2020London, England, GbMember of the John Lewis Management Board, leading a team of c.600 people across all aspects of the end to end customer proposition, P&L responsibility for all digital channels (>£2Bn annual turnover) and responsibility for £200m marketing and capital budget.Led all digital channels, consistently delivering double digit annual sales growth year after year.Played lead role in developing the John Lewis reinvention strategy, building agile teams to drive innovation, deliver new services and generate incremental revenue growth.Led the development of high profile, emotionally focused marketing campaigns over a decade. Created unprecedented media coverage, generated over 2.5Bn views, grew ad awareness to the highest in the UK, supported record Christmas sales & market share, increased customer numbers and delivered market beating incremental revenue profit ROI.Led all aspects of development, planning and launch to fully rebrand John Lewis & Waitrose.Developed strategy and plans to transform customer experience, reduce complaints, drive market leading NPS and move John Lewis to no.1 in the UK for customer satisfaction.Led re-platforming of johnlewis.com, dramatically improving digital experience and dramatically increasing flexibility and speed of release of new functionality. Developed and launched new Purpose and Values to all 89,000 John Lewis & Waitrose Partners.Developed stretching new vision and objectives for sustainability. Delivered multiple customer experiments and significant improvements against key targets. -
Director, MarketingJohn Lewis Mar 2008 - Aug 2015London, England, GbMember of the operating board. Led teams across marketing, communications, creative, customer insight and sustainability with responsibility for c.£100m marketing budget.Fully repositioned the John Lewis brand and revitalised creative output across all channels, to build strong emotional connection with customers and drive acquisition, advocacy and retention. Developed first ever customer strategy and segmentation for John Lewis.Launched first loyalty programme, my JohnLewis, growing from zero to 2.5m members and driving significant incremental annual profit.
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Head Of Brand CommunicationsJohn Lewis Mar 2008 - Oct 2010London, England, Gb
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Sales & Marketing DirectorVirgin Trains Oct 1997 - Dec 2007GbLed marketing, customer insight and e-commerce across Virgin’s two rail franchises.Led the development of virgintrains.com and the creation of thetrainline.com - which went on to be sold for a very significant return.Led the design and development of all parts of the customer experience for new trains.Launched ground-breaking marketing campaigns for new trains, driving record increases in brand awareness, consideration and sales growth. -
Product ManagerThomson Holidays 1992 - 1996Hannover, Lower Saxony, De
Craig Inglis Education Details
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The Marketing AcademyFellowship -
Edinburgh Napier UniversityBusiness Studies
Frequently Asked Questions about Craig Inglis
What company does Craig Inglis work for?
Craig Inglis works for Merlin Entertainments
What is Craig Inglis's role at the current company?
Craig Inglis's current role is Chief Customer Officer.
What is Craig Inglis's email address?
Craig Inglis's email address is c.****@****gin.net
What is Craig Inglis's direct phone number?
Craig Inglis's direct phone number is +4420793*****
What schools did Craig Inglis attend?
Craig Inglis attended The Marketing Academy, Edinburgh Napier University.
What are some of Craig Inglis's interests?
Craig Inglis has interest in Golf, Running, Snowboarding, Cooking.
Who are Craig Inglis's colleagues?
Craig Inglis's colleagues are Joshua Selvam, Caroline Foster, Laura Hughes, Liv Wells, Tom Scott, Eileen M Mcnamara, Esq., Sarah Wain.
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