Craig Cook Email & Phone Number

Windsor, Ontario, Canada

Our Store Human Resources Managers act as a business leader who builds an engaged workforce that meets current & and future needs in response to our business trends using the Home Depot values to guide all actions/decisions.Associate Engagement* Role model for living our values everyday and fostering a high level of associate engagement* Oversee consistency, fairness and detailed completion of key positive associate relations practices: regular town halls, investigations, performance management, compensation, health and safety, recognition, open door policy and communication processesWorkforce Planning* Complete an annual workforce plan for the store including talent, recruitment and cross training strategies and ensure the store workforce reflects the diversity of the local community* Identify current/future staffing needs; Initiate, coordinate and participate in Store Job Fairs* Build and Edit Weekly Staffing Schedules* Lead the store quarterly talent discussions and succession planning processStrategic Priorities and Business Support*Support leaders implementing change initiatives and responding to challenges*Share and apply industry trends to critical initiatives*Review customer satisfaction scores to identify trends in key focus areas of opportunity*Participate in Weekly Business Walks to support and coach leaders to enhance selling and service behaviours

Windsor, Ontario, Canada

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.* Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top- ine sales with strong merchandising and product knowledge* Ensuring department staffing levels meet business needs* Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback* Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross-merchandising in order to drive sales* Maintaining 100% in stock and overhead organizational plans* Investigating, resolving and escalating customer issues as appropriate* Communicating store sales, event, and promotional activities through rallies and weekly department meetings* Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

Windsor, On

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.* Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top- ine sales with strong merchandising and product knowledge* Ensuring department staffing levels meet business needs* Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback* Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross-merchandising in order to drive sales* Maintaining 100% in stock and overhead organizational plans* Investigating, resolving and escalating customer issues as appropriate* Communicating store sales, event, and promotional activities through rallies and weekly department meetings* Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

Chatham, On

Support the HR function in the store in the areas of staffing, associate training, associate development, and WSIB/WCB administration and reporting, scheduling, and administrative functions.* Reviewing sales and hours forecasts with Store Manager (SM) and SHRM for the time period being scheduled* Planning, inputting, producing and posting weekly schedules* Ensuring associate availabilities meet minimum requirements as per business needs and partner with Department Supervisor/Assistant Store Manager (DS/ASM) should they not*Scheduling of quarterly associate performance review process* Coordinating and maintain training calendars showing available courses each month* Tracking training completed on a monthly basis through T2* Reviewing the schedule with the Store Manager for final sign-off before posting the final schedule, ensuring to communicate any areas where gaps in customer service coverage occur* Sourcing candidates using KENEXA and pre-screening internal and external candidates for hourly positions ensuring process compliance* Following appropriate process for submission of BACKCHECK for all candidates* Supporting HRM as needed with the writing and compiling of offer packages* Coordinating and distributing associate service awards* Assisting store leadership team in supporting the Open Door policy to ensure positive associate relations* Ongoing liaison to SHRM for associate relations concerns and understanding when to escalate associate concerns to SM and SHRM* Completing WSIB/WCB administration and reporting* Creating entries in Human Resources Information System (HRIS) with regards to employee maintenance, actions, and AIMs entry* Administrative function of filing and distributing paperwork* Coordinating and participating with the on-boarding of new associates* Coordinating the Orientation program; scheduling both new associates and presenters

Windsor, Ontario

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.* Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top- ine sales with strong merchandising and product knowledge* Ensuring department staffing levels meet business needs* Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback* Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross-merchandising in order to drive sales* Maintaining 100% in stock and overhead organizational plans* Investigating, resolving and escalating customer issues as appropriate* Communicating store sales, event, and promotional activities through rallies and weekly department meetings* Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

Windsor, On

* Develop and implement a human resources plan that supports the organization’s strategic objectives. * Ensure performance feedback is an integral part of the organization’s business process. * Gather and analyze information on organizational context (climate, culture) in order to highlight key issues. * Develop and implement programs for employee involvement. * Oversee the organization’s recruitment and staffing policies and procedures (recruitment, selection, and orientation). * Develop, implement, and ensure the application of policies, regulations, and standards relating to occupational health and safety.

Barrie, On

Provided leadership to a sales team and created an environment where they felt empowered, valued and had growth opportunities. Successfully coached and developed a sales team who consistently delivered exceptional customer service as measured by a Mystery Shop Program. Maintained operational excellence by consistently reinforcing established store policies and procedures. Analyzed sales metrics and created strategies to increase store performance month over month. Shared my knowledge of the Canadian Wireless Industry with customers to suggest the best mobile solution for their needs.

Windsor, Ontario

Windsor, Ontario

Windsor, Ontario

Windsor, Ontario

Certificate, Occupational Heath And Safety

The Certificate prepares students for employment as Technicians in the field of Occupational Health and Safety. Students gain.

Postgraduate Certificate, Human Resources Management/Personnel Administration, General, 4.0

This graduate certificate program is appropriate for people who are working in the field of human resources management or those who wish.

Bachelor Of Commerce (Honours Business Administration), Business Administration, Management And Operations