Craig Johnston Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Pacific Life Re work with clients in Europe (UK & Ireland), Asia, Australia and North America, specialising in risks associated with Life, Critical Illness, Income Protection, Hospital Cash, Underwritten Annuities and Longevity products. Their clients are insurance or reinsurance companies looking for a new and innovative approach to taking risks.Major Duties and Accomplishments Include:•Acted as point person on various project work streams, working with vendors and internal employees to drive solutions and ensure timelines and requirements were met.•Internal subject matter expert on the collections and disbursements module of SAP, consulting on additional requirements and overseeing testing activities as needed.•Seen as a mentor to more junior employees, providing guidance, training and escalations as necessary.

Toronto, Canada Area

Pacific Life Re work with clients in Europe (UK & Ireland), Asia, Australia and North America, specialising in risks associated with Life, Critical Illness, Income Protection, Hospital Cash, Underwritten Annuities and Longevity products. Their clients are insurance or reinsurance companies looking for a new and innovative approach to taking risks.Major Duties and Accomplishments Include:•Worked as part of a task force charged with creating detailed process documents, flowcharts, and workflows to map new system processes and procedures for use post-implementation.•Supported requirements gathering and documentation for the functionality of various SAP modules, working with all aspects of the business to translate high-level brainstorming into succinct functional requirements.•Conducted new system on-boarding sessions to current employees on the adaptation of current-to-new world system processes and procedures, ensuring understanding and providing follow-up support. •Managing the test phase activities related to the collections and disbursements as well as technical accounting SAP modules, including developing test plan requirements, functional and scenario testing development, and overseeing test case execution activities for all stages of testing.

Toronto, Canada Area

Pacific Life Re work with clients in Europe (UK & Ireland), Asia, Australia and North America, specialising in risks associated with Life, Critical Illness, Income Protection, Hospital Cash, Underwritten Annuities and Longevity products. Their clients are insurance or reinsurance companies looking for a new and innovative approach to taking risks.Major Duties and Accomplishments Include:•Managed a diverse portfolio of Canadian, American, and European clients, handling all aspects of their accounts quickly and efficiently. •Worked collaboratively with representatives from other functional areas to analyze, document, and implement interdepartmental process changes aimed at realizing efficiencies and economies of scale.•Looked on to mentor and work with many of the new hires, delivering various training programs to educate them on internal processes and systems used to effectively manage clients.

Toronto, Canada Area

Smart Talent Services is a full-service recruitment firm specializing in fulfilling the hiring needs of company's across a diverse spectrum of industries. We count a number of major firms as our clients, and specialize in recruiting all levels of sales, operations, and IT roles.Major Duties and Accomplishments Include:•Spearheaded the creation and implementation of a customized recruitment process outsourcing program comprised of software integration, innovative pricing structures as well as high-quality tools and strategies for the client. As a result, the IT department signed 5 net-new clients within the first four months of implementation totalling 12 new roles for the company.•Designed KPI’s, dashboards, and reporting tools for use in tracking and managing business development, lead generation, and overall recruitment activity monitoring.

Toronto, Canada Area

Foresters is an international financial services provider with a difference. We are not driven by the demands of outside investors. Instead, we are a membership-based fraternal benefits organization.Major duties and accomplishments included:• Demonstrated expertise in managing a multidisciplinary team of vendor as well as internal developers, designers, testers, and architects. Applied sound communication skills within a team-oriented environment that resulted in the successful delivery of 3 major projects over a 9-month period. • Created and managed project budgets, ensuring resources were correctly allocated and according to incurred costs. Utilized self-created custom budget tracking tools guaranteeing project budgets were kept within planned expenditure levels.• Developed and maintained project documentation as defined by accepted SDLC roadmap and enterprise architecture. Facilitated quick project transition to the business and prevented documentation issues during internal audit.• Managed the corporate enhancement portfolio while ensuring the successful delivery of 37 enhancements over a 9 month period. Utilized project planning and monitoring skills which increased savings within corporate business areas totaling over $200k per annum.

Toronto, Canada Area

Foresters is an international financial services provider with a difference. We are not driven by the demands of outside investors. Instead, we are a membership-based fraternal benefits organization.Major duties and accomplishments included:• Managed project portfolios via analysis and prioritization to ensure all projects adhered to organizational governance structures. Supervised the withdrawal of two large and 16 small initiatives to release ~$250k for use on other initiatives.• Supported all new project business casing to guarantee positive ROI and project uptake by conducting in-depth cost-benefit analyses.• Developed and presented comprehensive project dashboard reports to executive leadership team on a monthly basis. Provided executive leadership team with in-depth knowledge and visibility into project portfolio health.

Toronto, Canada Area

Foresters is an international financial services provider with a difference. We are not driven by the demands of outside investors. Instead, we are a membership-based fraternal benefits organization.Major duties and accomplishments included:• Documented and analyzed various processes across diverse business areas resulting in improved overall efficiencies with a 5-year estimated savings of ~$242k. • Functioned as Lead Analyst for a number of large initiatives including a $250k applicant identity verification project. Contributed to the expulsion of 15 suspect producers and a 20% decrease of fraudulent producer business submitted in the first month of production.• Worked with front-line office staff to analyze day-to-day processes in order to determine ways to be more effective. Created a variety of ad-hoc reports and tools and recommended more efficient ways to conduct day-to-day operations across multiple business areas; most reports and tools still in use today. • Acted as subject matter expert for projects that impacted all aspects of Insurance Operations. Took ownership of production issues while serving as a central point of contact for status and resolution.

Toronto, Canada Area

Foresters is an international financial services provider with a difference. We are not driven by the demands of outside investors. Instead, we are a membership-based fraternal benefits organization.Major duties and accomplishments included:•Utilized business process reengineering techniques to identify pain points in US Sales & Marketing’s metrics and reporting. Directed the creation and implementation of a comprehensive and interactive Producer Metrics Tool, offering more accurate and in-depth producer sales and performance metrics tracking.• Developed and delivered multiple organization-wide training programs that were designed to enable employees to work more effectively with the programs they use on a daily basis. Realized a 75% employee uptake that allowed for efficiency improvements within all business areas.

Seoul, Korea

Sogang Language Program (SLP) is an English language program founded by Sogang University to achieve children's sound education.Major duties and accomplishments included:• Completed a one-year contract with SLP as a Staff English Teacher instructing classes of 8-14 children from ages 7-15. Planned lessons, developed and delivered curriculum, conducted parent-teacher interviews, and managed classrooms of various sizes on a day-to-day basis. Facilitated a 98% pass rate among all students, the highest in the school.

Certified Safe Agilist, Agile Project Methodologies, 91%

A Certified SAFe® Agilist (SA) is a Scaled Agile Framework® (SAFe) enterprise leadership professional who is part of a Lean-Agile.

Associate, Life Management Institute, Insurance

Certificate In Project Management, Project Management Professional Certification Course

Completed the University of Toronto's School of Continuing Education Certificate in Project Management Course

Honours Bcomm, Commerce

Activities and Societies: President and Co-Founder - MacHack Footbag Club, Heart & Stroke Foundation - Event Coordinator, Captain.