Hold responsibility for building and managing IT and Security departments globally. Provide strategic leadership and guidance to ensure efficient service delivery to support business objectives. Produce IT strategy, create and communicate roadmaps, manage business expectations, and ensure service delivery. Engage with key stakeholders to maintain strong relationships between IT and its users. Guide and execute ISO and Cyber Essentials+ certifications, ensuring compliance standards were achieved and enhanced. Enforce IT Governance, drive ITIL processes, and prioritise ISO audit recommendations.Key Achievements• Successfully led the company through an acquisition process, including the initial due diligence, system merging, and application integration. Managed senior stakeholder expectations and produced roadmaps for deliverables to ensure a smooth transition.• Implemented comprehensive information security measures, including a dedicated cybersecurity team with 24x7 monitoring and threat response, vulnerability management, and a user awareness program. Achieved and maintained ISO 27001 and Cyber Essentials+ certifications through annual audits and continual service improvement.

Led a multifunctional IT department of 21 with reports spanning EMEA, APAC and the Americas, reporting to the COO. Created a skilled Infrastructure team to support and enhance IT systems across AIRCOM’s offices worldwide. Ensured all team members were motivated and performing, including appraisals, development goals and meeting individual training needs. Identified and project-managed outsourcing of suitable processes and systems to increase efficiencies and reduce costs. Delivered IT projects for Tier 1 customers (AT&T, Huawei, and Base) while ensuring service-level agreement compliance. Part of initial dialogue with customers for technical input. Developed IT policies, including security, data classification and working standards to ITIL/ISO guidelines. Best practices implemented, including change management and project management documentation. Supported ISO processes and procedures, managed the audit process and ensured continual compliance and service improvement. Introduced KPIs and SLA, providing baselines to measure IT performance and success.Key Achievements• Built relationships with key vendors such as Dell, EMC, Cisco, Verizon, and Microsoft, procuring hardware, services and applications while negotiating favourable commercial agreements. • Created and managed an infrastructure team supporting IT systems across global offices.• Delivered IT projects for Tier 1 customers such as AT&T, Huawei, and Base while ensuring compliance with service level agreements.• Migrated UK data centre within agreed timescales, adding capability and enhancing resiliency and business continuity.• Project-managed large-scale global deployments, including data centre rollouts and office relocations in the USA, Europe, India, Dubai, Singapore, and South Africa, including UK HQ relocation.

Reporting to the IT Director, I have 3 direct reports and 4 regional reports spanning EMEA, APAC and the Americas. Serving 1500 users globally, I am accountable for all aspects of infrastructure internally and consulting on customer facing projects.

Reporting to the Infrastructure Manager, I worked as a member of the Infrastructure team, progressing to senior level engineer with leadership responsibilities within 12 months.

In my role as Network support analyst I reported directly to the IT Operations Manager and IT Director. Working as part of a 7 member team providing 1st, 2nd and 3rd line support to 500 users across 6 regional offices in the UK.