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Craig Jackson Email & Phone Number
Vice President of Customer Success | AI for Enterprise
at
SoundHound AI
1 work email found
@ipsoft.com
2 phones found area 212
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Success | AI for Enterprise
Location
New York City Metropolitan Area, United States, United States
Who is Craig Jackson? Overview
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Quick answer
Craig Jackson is listed as Vice President of Customer Success | AI for Enterprise at SoundHound AI, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ipsoft.com, phone signal with area code 212, and a matched LinkedIn profile for Craig Jackson.
Craig Jackson previously worked as Vice President of Customer Success at Amelia and Director, Global Operations: Digital First at Ipsoft. Craig Jackson holds Coursework In Bachelor Of Liberal Arts from Temple University.
Company email context
Email format at SoundHound AI
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{first}.{last}@ipsoft.com
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AeroLeads found 1 current-domain work email signal for Craig Jackson. Compare company email patterns before reaching out.
Profile bio
About Craig Jackson
I'm an accomplished and top-performing executive, with over 13 years of experience in the Automation and AI Technologies with a proven track record of success in innovating solutions and opportunities for companies in Fortune 500.★ Digital Transformation Leader: Revamps and scales company's digital processes into an outstanding automated platform.★ Initiative Planning & Implementation Head: Ambitious in developing strategic initiatives that aim both short- and long-term productivity & effectiveness.★ Customer Success Operations Expert: Champions customer success initiatives with a heavy focus on customer adoption, IPsoft value, renewal risk mitigation and account expansion.★ Quality-focused and Concept-to-Execution Driver: Ensures quality and efficiency in implementing product solutions for client companies through up-to-date knowledge of current trends, needs, and specifications.★ Team Mentor & Motivator: Cultivates and strengthen relationships with high-caliber teams and members for continuous business development and growth.✉ craigjackson0501@gmail.com
Listed skills include Data Center, Itil, Disaster Recovery, Vendor Management, and 46 others.
Current workplace
Craig Jackson's current company
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9 roles
Craig Jackson work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Success
Current
Jan 2024 - Present
Director, Global Operations: Digital First
➤ Driving the transformation of the Global Operations into a “Digital First” delivery team that focuses on DevOps and empowers IPsoft technologies for numerous resources.➤ Successfully developing a customer-centric approach through several strategic initiatives that reorganize delivery teams to support customer and product segments.➤ Effectively.
Aug 2020 - Jan 2024
Director, Customer Success Engineering: Digital Workforce
➤ Established a top-caliber Customer Success Group from the ground up in a span of 30 days along with approximately 30 resources, which included key performance indicators (KPIs) and metrics.➤ Spearheaded the rapid deployment of cloud-based AI technology of IPsoft called “Digital Employees” for potential clients in accordance with the Amelia Cognitive.
Feb 2020 - Aug 2020
Senior Manager, Service Optimization
➤ Collaborated with team to drive customer experience improvements by tracking bugs across the deployed software as well as tracking user adoption through module and knowledge management usage. ➤ Continually analyzed response and resolution deployment times, monitoring the percentage of issues escalated and the overall value through automation.➤.
Oct 2016 - Feb 2020
Senior Manager, Global Customer Relationship Management
➤ Directly reported to the CEO, assuming tasks to manage over 60 staff involving one regional manager in charge of customer satisfaction across the IPsoft's entire install base.➤ Successfully developed several processes to integrate with our sales team in support of upsell and renewal initiatives, account health scoring, overall NPS and CSAT indicators, ➤.
May 2014 - Sep 2016
Senior Manager, Global Continual Service Improvement
➤ Led core automation value proposition for over 45 Fortune 500 customers, as well as for over 200 global accounts, while dealing with supervising 80 staff and 2 regional managers.➤ Executed various interdepartmental process efficiencies to sustain high-volume output in autonomic delivery.➤ Instigated electronic daily, weekly, and monthly reporting to.
Jun 2013 - May 2014
Senior Manager, Global Windows Management
➤ Delivered remote infrastructure management for Windows systems by directing services to over 100 enterprise customers➤ Assumed full accountability for service delivery, customer satisfaction, issue escalation, and resolution.➤ Built standards in operational data analysis to manage teams by exception, in which standards implementation happened globally.
Jun 2009 - Jun 2013
Noc Analyst Ii
Jan 2007 - Jan 2008
1 education record
Craig Jackson education
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Temple University
FAQ
Frequently asked questions about Craig Jackson
Quick answers generated from the profile data available on this page.
What company does Craig Jackson work for?
Craig Jackson works for SoundHound AI.
What is Craig Jackson's role at SoundHound AI?
Craig Jackson is listed as Vice President of Customer Success | AI for Enterprise at SoundHound AI.
What is Craig Jackson's email address?
AeroLeads has found 1 work email signal at @ipsoft.com for Craig Jackson at SoundHound AI.
What is Craig Jackson's phone number?
AeroLeads has found 2 phone signal(s) with area code 212 for Craig Jackson at SoundHound AI.
Where is Craig Jackson based?
Craig Jackson is based in New York City Metropolitan Area, United States, United States while working with SoundHound AI.
What companies has Craig Jackson worked for?
Craig Jackson has worked for Soundhound Ai, Amelia, Ipsoft, and Indymac Bank.
How can I contact Craig Jackson?
You can use AeroLeads to view verified contact signals for Craig Jackson at SoundHound AI, including work email, phone, and LinkedIn data when available.
What schools did Craig Jackson attend?
Craig Jackson holds Coursework In Bachelor Of Liberal Arts from Temple University.
What skills is Craig Jackson known for?
Craig Jackson is listed with skills including Data Center, Itil, Disaster Recovery, Vendor Management, It Service Management, Active Directory, Vmware, and Troubleshooting.
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