Craig Kiser Email & Phone Number

Mckinney, TX, US

Irving, TX

Happy to be leading eight engineers in one of the Dallas Diamond Service teams providing support to 30+ Fortune 100 companies. Tracking metrics and mentoring to maintain quality, achieve engineer growth and develop customer relations. By serving our customers daily with an attitude of service excellence and awareness of business impact, delivered with.

Irving, TX

Delivered technical support, researched security related issues with technology, protocols and applications to a limited set of customers subscribing to "Diamond Service Engineering". Helped customers to implement Check Point appliances using Best Practices and applying tuning steps to optimize configurations. Presented weekly reviews and quarterly.

Plano, TX

Led a business development team for 7 products through all aspects of product marketing development for Networking managed services delivering routing, switching, load balancing, WAN optimization, IP Address Management, Internet and carrier access, advanced client support and application performance management. Direct responsibilities: Researched market.

Plano, TX

Supported clients as a network engineer implementing data center and client site LAN and WAN network Moves/Adds/Changes. Met with client to derive requirements, proposed solutions, wrote implementation plans, test plans, scheduled changes, reviewed performance metrics, performed troubleshooting.- Implemented client VPNs across EDS Network Interconnect.

The Woodlands, TX

Primarily supported a service development team working on Integrated Access Devices (IADs), defining requirements, selecting a vendor, lab testing, authored technical documents for installation and configuration, and cooperated with Operations team to implement Network Management tools, automate systems and implement service reporting portal.Secondarily.

Colorado Springs, CO

Managed a team of 7 people responsible for proactively finding and resolving network performance issues, capacity planning, and overall health of the network. This primarily involves research, planning, reporting, coordination and cooperation with other engineers, help desk, change management staff and users.- Calculated productivity losses due to incident.

Colorado Springs, Colorado Area

Led a staff of 8 supporting a distributed and redundant Network Management System consisting of 24 UNIX and 3 NT servers collecting and alarming on fault, performance, capacity, accounting and security data across 2500+ routers and 3500+ switches across 1000+ sites and multiple datacenters.- Established Service Level Measurements (SLMs) to trigger.

Tulsa, Oklahoma Area

Network Engineer responsibilities ranged from pulling cables, network design, installation, maintenance, troubleshooting, migration, and integration with networks of acquired companies.- Architected the LAN and WAN for MCI WorldCom’s 350,000 square foot office and datacenter in Clinton, MS- Installed and maintained the new WorldCom office and datacenter in.

Ponca City, OK

Job: Engineer I, Telecommunications department, OperationsInstalled and supported corporate LAN transporting TCP/IP, AppleTalk, DECnet, Novell IPX, and SNA protocols for two buildings in a campus environment. Development and implemented CONOCO’s AppleTalk network addressing and naming conventions. Installed Distributed Sniffer Servers and established LAN.

B.S, Engineering Technology

Activities and Societies: Oklahoma State University, Waterski Team

Non-Degree / Continuing Education, Computer Science, 4.0

Introduction to UNIX (3 hr) Advanced UNIX System Administration (3 hr)

Telecommunications Management