I’m a fundamentally results-focused and collaborative General Manager, specialising in Warehouse, Distribution and Fulfilment. I’m someone who takes pride in my own performance and the performance of the team, and believe in leading by example. I put people first, whether that’s the customer or my team.For me, good culture and high-performing teams go hand in hand and are inextricably linked. In this respect, I work on the principal that every day is day 1, so that we never rest on our laurels. Clear communication is always the key to success, which means listening as well as talking. I make myself available to the team to answer their questions, empowering them to make decisions and to strive to be the best they can be.LEADERSHIP & STRATEGY● 20 years leading multi-cultural, high-performing teams to deliver outstanding results.● Instilling best practice, increasing productivity, cost efficiency and revenue growth.● Clear communication with the team, mindful of their welfare as well as what they deliver.● Key drivers are always safety, people, cost and quality, providing the data to back this up.● Always recognising the team’s successes as being the result of their hard work, not mine.OPERATIONAL DELIVERY & IMPROVEMENT● 9 years within Warehouse, Distribution and Fulfilment, focused on continuous improvement.● The capacity to handle high volumes of work, responding quickly to changing priorities.● Setting clear objectives in terms of performance improvement and fixing issues.● Delivering projects, including reducing costs while enhancing service delivery.● Reducing absence rates by creating a culture where everyone cares about their work.● Decisions based on working from the customer backwards, delivering the highest standards.I’m proud to bring a strong work ethic while working with a smile; you can work hard, but still have fun. I’m someone who brings a calm, level head when things get tough, able to keep the team on track. I know first-hand that speed in business matters, but never put speed above quality.Having worked for industry-leading organisations including Amazon, Bakkavor and Gousto, I know what good looks like, and exactly how to achieve this.