Craig Prater, Lssgb, Tcm Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia

-Lead Guest Services team in achieving a 93% overall service satisfaction score, which is the NFL league leader in stadium venues. -Supervise 35-person team responsible for event day operations and guest services, including ticket resolution, general information, and guest experience.-Cross collaborate with the ticketing department to coordinate and manage.

Greater Atlanta Area

Atlanta Metropolitan Area

-Managed portfolio of route to market and direct store delivery customers with total volume of $15,000,000 monthly in invoicing.-Executed daily/weekly reports in SAP and Microstrategy to manage outstanding receivables for portfolio.-Dealt directly with retail customers on payables issues presented by each bottler.-Increased rolling customer currency by 20%.

Atlanta, Georgia, United States

-Provide swift and accurate analysis of laws and regulations (H-2A and CW-1 visa programs) to assist employers applying for temporary agricultural worker visas and nonimmigrant short-term visas.-Analyze application progress using performance tracker for 40-50 open cases, processing 3-5 new applications daily; generate weekly reports for production; analyze.

Greater Atlanta Area

-Examined PERM program H-1B visa applications for foreign worker employment certification in compliance with applicable laws, regulations, standard operating procedures of the National Office of Foreign Labor Certification. -Analyzed over 100 appeals applications weekly using various programs (i.e., iCert, CMS, etc.).-Generated two reports weekly and one.

Greater Atlanta Area

-Created over 5,000 claimant files to be reviewed and processed by DOL Administrative Hearing Officers.-Created an original hard copy filing system for over 50,000 physical case files, eliminating the need and cost of additional storage space; updated data entry records for 25 claimant records per day on average.

Stockbridge, GA

-Developed and led an 8–12-week training with new hires highlighting KPIs, policies, and best practices for success. Coached associates to correct documentation and operations issues.-Performed a yearly audit analysis on vehicle purchasing signature time, which decreased customer wait time 35% the first year, then 22% the second year.-Audited over $25K in.

**Ranked top 5% in sales for my store for two consecutive years.**-Trained 10 new associates based on organizational strategy in sales techniques, loss prevention practices, and closing methods. -Managed and consolidated inventory of over 17,000 pieces of merchandise weekly. -Executed product markdowns, created window displays, and transformed floor.