From my earliest days, being Deaf has shaped how I navigate and understand the world, pushing me to break barriers and create inclusive spaces. This personal journey reached a turning point at an airport, where a frustrating experience highlighted the systemic gaps in customer service for the Deaf community. This became the catalyst for founding 360 Direct Video.With over 25 years of hands-on experience, I have consistently led diverse teams to success in competitive and fast-paced industries. My career is a tapestry of strategic planning, business development, and innovative product management, where I have driven accessibility and created extensive job opportunities for the Deaf and hard-of-hearing community. As a co-founder of 360 Direct Video, I am pioneering a new standard in customer service, offering live Deaf-to-Deaf support, signing avatars, and a state-of-the-art widget for seamless communication.My roles have been instrumental in integrating AI to benefit the Deaf community further, reinforcing my commitment to accessibility. My work has been featured in Forbes and CNN, and I have successfully navigated three business exits, including a near $1 billion acquisition.Beyond the boardroom, I am passionate about sports and coaching. Leading the USA Deaflympics basketball team to gold and silver medals remains one of my proudest achievements, reflecting my belief in teamwork and perseverance.360 Direct Video is more than a business; it's a mission to set a new standard for customer care, ensuring every Deaf individual can communicate effectively in their language. As we expand globally, my commitment to creating a more inclusive world remains steadfast, driven by the belief that everyone deserves respect and equity.