A Director of operations with over 30 years’ experience across the financial services industry with extensive knowledge in institutional and corporate banking. Experience is defined from various roles in large multinational organisations with a strong commitment to the Business success, transformation, customer experience, operational optimisation, governance, leadership, teamwork, and mentoring.Demonstrated leadership skills navigating medium to large departments delivering on critical processes and services under high pressured operating environments. In underpinning my successes and align to business strategy, I focus on transitioning operating models to be efficient and future fit, resource planning, system adaptability and stability.As a department head, I partner with local and regional executive teams driving cost reduction and operational efficiency programs. My key objectives in delivering on customer service is to build high performing teams, talent management, organic growth, streamlining and automating processes while reinforcing roles and responsibilities, 3LOD and a focus on operational risk culture.