Craig Kiel, Ii Email & Phone Number

Indianapolis, Indiana, United States

Muncie, Indiana, United States

Pendleton, Indiana, United States

Indianapolis, Indiana

Indianapolis, Indiana

Indianapolis, Indiana Area

-Reviewed and approved open work orders before issuing payment to vendors-Assisted in locating and establishing new vendors-Reviewed and gave authorization to coordinators to approve tows for broken down equipment-Reviewed and followed up on all down trucks at non-terminal repair facilities in the United States and Canada-Responsible for supervision of coordinators on shift-Worked with engine, OEM, and other component manufacturer representatives on dealership issues, product trends, and billing concerns-Created, distributed, and carried out training to the Road Maintenance department coordinators on new and existing equipment within the fleet-Documented and carried out disciplinary actions when necessary within the departmentEnsured failures that occurred while under warranty were covered by the components manufacturer to prevent unnecessary costs to the company-Responsible for locating, submitting, and ensuring payment of policy requests to manufacturer support representatives-Located and set up repossession arrangements of equipment when necessaryDetermined internal warranty coverage of lease trucks

Maintain over the road repairs of our fleet of heavy duty trucks. Also insure that warranty is filed on repairs and seek other means of assistance when needed.

Columbus, In

As a Repair Logistics Support (RLS) Engineer:-Experienced in the use of IMS, GOMS, Discoverer, INSITE, and Quick Serve Online (QSOL)-Assist major fleets lower repair event cycle time (companies such as Swift Transportation, J.B. Hunt, and USA Truck) -Assist in locating repair facilities for customers-Assist repair facilities with troubleshooting, finding part numbers, sourcing parts, and opening/closing warranty claims-Work with the Memphis Distribution Center and Jamestown Engine Plant to expedite partsAssisted Territory Managers and distributor Warranty Administrators to submit policy requestsAs a RapidServe Engineer:-Frequent use of wiring diagrams and troubleshooting trees (symptom and faultcode based trees)-Directed troubleshooting to dealers and reviewed their readings-Directed most cost effective repairs-Processed warranty claimsAs a Catastrophic Engineer:-Supported all warrantable catastrophic engine failures on all Cummins engines-Directed troubleshooting to determine root cause of failure-Determined warranty status of the engine based on failure-Determined most cost effective repair for warrantable failures-Worked with various branches of the company to determine build times for major components-Released engines for use in warranty repairs

Business Administration, Management And Operations

Nursing Education