I am a seasoned technology service delivery leader with many years of expertise in Infrastructure and End User processes. I’ve successfully built and led teams, managed complex projects, and develop strong stakeholder relationships to consistently deliver high-quality, customer-centric solutions and services.With many years of experience, I have honed my skills as a senior technology service delivery leader. My focus lies in Infrastructure and End User processes and delivery. Throughout my career, I’ve navigated the complexities of many large organizations, including government, technology and financial services companies. I have been involved in all components of service management, including lifecycle and governance, risk and compliance, strategy, reporting and delivery. As a people leader, I’ve built and led teams across diverse locations. I mentor, coach and inspire team members to develop and grow to ensure successful delivery across a number of solutions and services. My expertise extends to managing complex projects, where I’ve overseen the successful implementation and transformation of many critical services, most recently transforming an application packaging team into a wider application lifecycle management team, where I designed and implemented processes for onboarding software, application vulnerability management, risk and governance requirements.My ability to foster strong relationships with internal stakeholders and external vendors has been a key asset of mine. Whether collaborating with colleagues or engaging with clients, I prioritize effective communication and alignment of outcomes.Beyond leadership, I am also technically skilled in a number of technologies, including Microsoft platforms, Atlassian products, ITSM tools, automation and coding, application packaging as well as frameworks such as Scrum, Kanban etc and other service frameworks like ITIL. My extensive experience and skill set positions me as a valuable asset in the technology space.