Directing the launch of the company's second software platform and first LMS offering, eLogic Alchemy (a 3-year project). Leading weekly briefings for a team of 12+ designers and developers, fielding questions on new feature requirements and functionality for alpha clients such as the NV DWSS Childcare Joinder (an 8-figure contract).Supporting Product and DevOps teams by collaborating w/ senior business analysts, product owners, and QA managers to draft technical specifications, API documentation, and other internal documentation for developers. Managing documentation roadmaps and developing enhanced style guides as well as documentation KPIs to improve department workflow.

Drafted software specifications used to develop new features and briefed software engineers on desired functionality, bringing time to implement a minimum viable product down from an average of 8 weeks to an average of 6. Drafted design docs outlining UI/UX requirements for web and UX designers.Developed the company's first style guide and developer wiki in under 1 month, eliminating bottlenecks in the Technical Writing department and reducing the Software Engineering department's time spent interpreting technical specifications by approx. 20%.

Developed help-center content for the company's primary software platform, affecting a nearly 25% decrease in support tickets related to documentation issues. Proofread software specifications used to engineer new features. eLogic Genesis provides cloud-based, data management SaaS to over 100 private non-profit and public agencies in the health and human services sector across 6 states.

Published newsletters, technical blog posts and assorted copy detailing features of the company’s e-commerce software. Collaborated with graphic designers and software engineers to develop UI content for the company’s mobile app launch.

Authored microcopy and landing page content for brands like Lands’ End and L.L. Bean. Launched an updated catalog for the Omega Juicers brand with an eye toward SEO. Streamlined in-house style guides and documentation systems, increasing the writing team's weekly output by nearly 40%.

Researched and wrote performer and venue profiles with an eye toward SEO. Developed an in-house style guide introducing a consistent tone across content from 30+ writers. Led a high-priority-assignments team for performer and venue profiles with urgent deadlines.

Taught logic, bioethics, and the philosophy of technology to nursing and lab technician students. Facilitated writing workshops preparing students for writing in a professional setting.

Wrote how-to articles on PC hardware and software.