Craig Konas Email & Phone Number

Calabasas, California, United States

• Run mainframe operations and processes for 3 distribution centers supporting 600+ stores• Resolve failures in production applications• Manage tape rotations for daily backups, including storing on-site and off-site tapes• Oversee ActiveBatch processes, triggering jobs as needed• Special assignment projects, such as on-site A/V presentations and events• Member of the Employee Emergency Response Team and team-building Events Committee

• Assist Asset Management with computer and peripherals inventory tracking• Resolve employee issues regarding hardware, software, and firmware conflicts• Assist employees with software implementation and installation• Provide support to employees via phone, email, and in person• Create, update, and maintain technical guides to address procedures and installation• Provide both on-site and remote support and training for software applications• Build, configure, and update computer configurations as needed• Install and configure new computer hardware, including network configuration

• Inventory Reconciliation (perishable stock, FIFO, Fair Trade Certified, Certified Organic)• Process customer, wholesale, and distributor orders received from Quickbooks• Weigh and dispense loose bulk product in Clean Room• Establish weekly inventory reports to management• Manage material shipments utilizing FedEx software application• Receive and inventory pallet freight shipments, utilizing various freight companies, including Estes and Dominion• Keep perishable stock rotation using FIFO• Produce marketing materials and kits for outside salespersons• Create, update, and maintain product labeling for quality control, including SKUs and UPCs• Maintain 2,000 sq ft warehouse• Keep up to date with forklift certification and routine maintenance• Develop and maintain procedure documentation• Manage seasonal employees

• Act as liaison between sales managers and technical support• Resolve customer issues regarding hardware, software, and firmware conflicts• Assist customers with software implementation and installation• Provide support to customers via phone, email, and Internet-based chat• Provide on-site support and training for software products• Create, update, and maintain user guides to address procedures and troubleshooting• Provide internal software testing for Quality Assurance• Published technical articles on best-practice methods for backup software application• Coordinate production materials and build new products for order fulfillment• Manage inbound and outbound material shipments utilizing FedEx and UPS software applications• Increase efficiency of ordering, production, and shipping processes• Handle international customs shipments and documentation via UPS software application• Update and maintain office procedure documentation• Respond to customer pre-sales and order fulfillment inquiries• Provide and coordinate order fulfillment and direct sales technical support• Maintain office supplies and provide light maintenance• Distribute sales leads received from business marketing to assigned sales managers• Provide training to new employees on company products and procedures