• Takes customer calls dealing with appointment scheduling, satisfaction and complaints.• Inventory and part management. Ordering, shipment tracking, quality assurance and organization• Works with various warranty companies on billing, research, authorization forms and processing.• Handles employee hiring’s, workman’s compensation claims and payroll in Quick Books.

• Updated policies and directives.• Assisted with payroll and healthcare transitions.• Created external communications to be sent to over 20 area employers asking for volunteer and donation assistance.

Management, Supervision & Training• Command introductory weapons trainer responsible for accurate instruction of all incoming staff• Manager for all range scheduling, operations, and balancing the needs of multiple subordinates.• Lead Instruction of 41,000 recruits and staff annually in the proper use of firearms and safety• Flawlessly directed and supervised 72 courses of live ammunition fire with 11 staff members and 18 recruits per evolution• Immediate Supervisor of 36 senior instructors• Supervisor for corrective and preventative maintenance of 150 small arms weapons, and primary instructor which directly contributed to the qualification of over 400 staff in small arms handlingAdministrative• Advised executive staff, service chiefs, managers and supervisors of their responsibilities towards effective personnel management and sound employee / labor relations• Provided assistance regarding appeal rights and procedures, labor management, grievances, and equal opportunity / diversity cases• Accounted for $107 million worth of ammunition, weapons, and classified publications with 0% discrepancies as the retail ordinance logistics database program manager• Drafted and reviewed performance appraisals, mediations, retirements and workers compensation programs.