• I lead my team in technical deliveries and engineering improvements utilising efficient agile methodologies• I effectively prioritise and evaluate my own workload. Fulfilling immediate tactical requirements whilst progressing other strategic work items to completion whilst supporting and empowering my team to self-organise to execute deliveries and technical improvements• I own the technical, risk, people, and development agenda to maintain and enhance our application platforms in support of what is best for our diverse customer journeys• Build and maintain effective, collaborative and trust based working relationships, inside and outside of my team• Utilise my facilitation and collaboration skills, with the ability to being out the best in teams• Understand business problems and technical challenges, with strong stakeholder management to set priorities to mitigate or overcome challenges• Apply the group's project management methodologies and associated governance for change delivery

• Managed a high quality, cost effective IT delivery service for the Workplace Pension Schemes area, making a key contribution to the service as a business for the business• Contributed to a clear strategy with delivery partners for the Workplace Pension Schemes area including resourcing, capabilities, budgets, processes, delivery contracts, reporting, communication, acceptance and planning• Ensured that resource planning was effectively managed internally and externally to support release requirements• Actively managed budgets, with charging agreed with programmes prior to delivery. Promoted an environment incentivising value for money and efficiency• Maintained strong relationships with customers and partners through regular contact and support• Clearly communicated risk management plans and maintained accurate and up to date records on the risk register• Provided clear guidance, direction and leadership to people, setting an open environment encouraging individual ownership, constructive challenge and delivery accountability. Identified succession options and developed strength in depth of our wider team, ensuring development and continuity of the most important skill sets• Worked constructively and proactively with capability managers to ensure effective identification and fulfilment of expert, application and project assignments and effective communication of assignment expectations, outcomes and performance

• Coordinate with stakeholders to determine change windows, taking into account business impacts, change freeze dates and release dependencies• Release governance, such as schedules, implementation plans, technical deployment instructions & checklists including review by relevant stakeholders• Liaise with relevant areas to ensure that implementation processes are efficient, optimised and include any requisite level of verification testing• Facilitate Post Implementation Retrospectives• Stakeholder Management• Liaise with operations, project managers, developers and analysts to negotiate and confirm scope of software releases• Monitor late joiners and changes post code-cut date• Identify and communicate impacts of change to the business ensuring that customer expectations are met• Communicate release plans to our stakeholders by having regular meetings and producing regular status reports highlighting progress, issues and dependencies• Liaise with RoI and UK business Implementation Co-ordinators as necessary to ensure the release progresses smoothly and training needs are met• Review Release Plan with all key players to ensure they understand their roles within the release• Communicate Release Notifications once the deployment is complete• Process/Continuous Improvement• Research, evaluate, and recommend processes, metrics and tools to uplift productivity and efficiency within the release arena• Document internal release processes. Keep up-to-date any release or deployment checklists• Governance• Actively look to identify risks and ensures controls are put in place to reduce impact• Plan and monitor usage of our environments • Communicate, to a wider audience, the current and future state of our environments

• Manage a high quality, cost effective IT delivery service for assigned applications, making a key contribution to the service as a business for the business• Contribute to a clear strategy with delivery partners for applications assigned including resourcing, capabilities, budgets, processes, delivery contracts, reporting, communication, acceptance and planning• Maintain accurate and up to date records of all delivery requests and ensure that resource planning is effectively managed internally and externally to support release requirements• Actively manage budgets, with charging agreed with programmes prior to delivery. Promote an environment incentivising value for money and efficiency• Maintain strong relationships with customers and partners through regular contact and support• Actively manage and clearly communicate risk management plans and maintain accurate and up to date records on the risk register• Measure and drive improvement in productivity and output by setting clear targets, communicating clearly, working through people and partners• Provide clear guidance, direction and leadership to people, setting an open environment encouraging individual ownership, constructive challenge and delivery accountability. Identify succession options and develop strength in depth of our wider team, ensuring development and continuity of the most important skill sets• Work constructively and proactively with practice managers to ensure effective identification and fulfilment of expert, application and project assignments and effective communication of assignment expectations, outcomes and performance

• Responsible for two Agile Scrum teams (circa 25 team members on and offshore) using a servant leadership style whenever possible and lead by example• Work closely with Programme Managers, Product Owners, Test Managers, Change Managers and Business SMEs• Facilitate Sprint Planning, Daily Scrums, Retrospectives, Sprint Review meetings• Remove impediments and protect team members from interruptions and distractions to maximize productivity, allowing the team to maintain focus on Product Backlog and delivering Sprint Goals• Empower my teams to self-organise and grow cross-functionality• Prepare and maintain Project Plans for my Scrums• Improved Team Velocity by incorporating Capacity Planning into Sprint Planning sessions. This, amongst other things, increased our velocity by 57% over a 3 month period• Ensure that Dependencies are discussed, monitored and updated where appropriate• Implementation/Release Manager for three large software deployments

• Manage a high quality, cost effective IT delivery service for assigned applications, making a key contribution to the service as a business for the business• Contribute to a clear strategy with delivery partners for applications assigned including resourcing, capabilities, budgets, processes, delivery contracts, reporting, communication, acceptance and planning• Maintain accurate and up to date records of all delivery requests and ensure that resource planning is effectively managed internally and externally to support release requirements• Actively manage budgets, with charging agreed with programmes prior to delivery. Promote an environment incentivising value for money and efficiency• Maintain strong relationships with customers and partners through regular contact and support• Actively manage and clearly communicate risk management plans and maintain accurate and up to date records on the risk register• Measure and drive improvement in productivity and output by setting clear targets, communicating clearly, working through people and partners• Provide clear guidance, direction and leadership to people, setting an open environment encouraging individual ownership, constructive challenge and delivery accountability. Identify succession options and develop strength in depth of our wider team, ensuring development and continuity of the most important skill sets• Work constructively and proactively with practice managers to ensure effective identification and fulfilment of expert, application and project assignments and effective communication of assignment expectations, outcomes and performance

• Conduct readiness assessment, evaluate results and present findings in a logical manner• Support the execution of plans by making myself available for Pre-Production & Production implementations whether during working hours, evenings or weekends• Manage numerous changes and communications simultaneously whilst liaising with IT, Technical Services, Offshore & Management• Raise Change Requests and present for discussion to the Change Authority Board and Key Stakeholders on a regular basis• Resource Management of five colleagues within my own area and other internal areas within the Group• Manage a Training Budget of £60,000 on behalf of Imaging & Records Management• Track changes and risks on a daily basis to ensure that deadlines are met using a tool I created• Overall Colleague Engagement Representative for 500+ staff in Imaging & Records Management• Track and escalate Risks for the Sighthill South and Middlesbrough records sites on the Operational Risk System

• Worked with internal Information Technology and Risk teams on a large document migration project. This involved working with external teams based in India including requirements gathering, fileplans, cautioning, testing and any other preparation work• Produced and updated various pieces of documentation for the FileNet Pega Replacement Project including Design, Business Requirements, User Guide and Test documentation.• Planned testing for the FileNet Pega Replacement Project and trained colleagues from the Document Reception Centre on how to use both Kofax and Livelink• Drafted a paper on the Electronic Solutions Team which was used as part of an introduction for new starts, other departments and management• Actively involved in a metadata and documentation migration from one platform to another. This involved testing, working with Third Parties and co-ordinating various other tasks• Liaised with external parties to discuss system issues, potential solutions and troubleshooting

• Produced documentation for Exchange Traded Options project including Business Requirements, Implementation Plan, Test Strategy, Morning Load Requirements and a Guide• Regression and Acceptance tested new version of thinkFolio post requirements gathering• Analysed over 30,000 Over-rides cases from thinkFolio and ICON before putting forward various solutions to stop these Over-rides re-occurring in the future• Drafted up a Request for Proposal document for a new Electronic Management System. This involved representing Aegon Asset Management at meetings with 3rd Party Suppliers/Vendors• Kept stakeholders informed during each phase of the project discussing risks, actions, issues and decisions

• Produced documentation for Charles River Compliance Project including Business Requirements, Test Strategy and Defect Management documents• Acceptance tests defined working with business users making sure the company adhered to Financial Service Authority regulations• Trained new starts on Charles River System, Test Director and Testing Procedure• Quality assured colleagues on tests completed and defects logged• Produced and analysed Management Information reports using Test Director & MS Suite

• Provided first-line operational support to Fund Managers and Dealers• Produced monthly reports on Investment rates and highlighted trends• Co-ordinated the rollout of Windows XP within the company (approx. 500 staff)• Preparation of Management Information reports using Microsoft Excel, Visio & Business Objects

• Highlighted a problem to IS Division identifying 62,000 cases that needed manual or system intervention prior to implementation of Commission Future State (CFS) project • Selected to lead a group of business testers during the business critical Customer Fund Management project. The project was successfully delivered on time and to budget• Created a training pack using Lean Methodology to be used by the Commission Department when changes to the Interface Solutions Database were implemented

• Rewrote Commission processes using Lean methodology• Gathered feedback from customers on process changes both pre and post implementation• Worked closely with Senior Analysts from Systems Improvement Division and Information Systems Division on Zero Schedule and Protected Commission as well as various other projects