Assists in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution. Assists in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution. Respond and handle customer issues by using good judgment and logic in solving problems and making decisions when called for.

Black Turtle Services offers outsourced contact client services and multi-channel optimization consulting. As a contact center supervisor I coach and develop a team of 16 customer service agents. I manage activities with the contact center that include workforce management, recruiting and retaining talent, training, employee development, and quality assurance. I also conduct regular performance evaluations and ensure that productivity goals are met. I have extensive experience in… Show more Black Turtle Services offers outsourced contact client services and multi-channel optimization consulting. As a contact center supervisor I coach and develop a team of 16 customer service agents. I manage activities with the contact center that include workforce management, recruiting and retaining talent, training, employee development, and quality assurance. I also conduct regular performance evaluations and ensure that productivity goals are met. I have extensive experience in creating a startup contact center. I assisted with the development of policies and procedures that met the requirements of the statement of work provided by the client. I assisted in the hiring and training of 1200 employees to meet an aggressive launch date. Show less

C3/CustomerContactChannels employs time tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. C3 is a trusted partner in outsourced customer management solutions. As a manager I managed teams to meet or exceed client metrics. I coached for performance and encouraged each employee to develop to their fullest potential. I conducted regular performance evaluations and managed quality assurance while maintain adherence to policy and procedures. Show more C3/CustomerContactChannels employs time tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. C3 is a trusted partner in outsourced customer management solutions. As a manager I managed teams to meet or exceed client metrics. I coached for performance and encouraged each employee to develop to their fullest potential. I conducted regular performance evaluations and managed quality assurance while maintain adherence to policy and procedures. Show less

• Manage teams in meeting Key Performance indicators that have been set by clients as well as C3.• Charge of hitting team metrics on a daily basis benefitting both client and company.• Responsible for upward and downward communication both internally and externally as required by the client.• Create and maintain a Culture that aligns with C3 core values• Keep a positive handle on daily functions in order to keep performance at its top and morale peaked. • Managed daily… Show more • Manage teams in meeting Key Performance indicators that have been set by clients as well as C3.• Charge of hitting team metrics on a daily basis benefitting both client and company.• Responsible for upward and downward communication both internally and externally as required by the client.• Create and maintain a Culture that aligns with C3 core values• Keep a positive handle on daily functions in order to keep performance at its top and morale peaked. • Managed daily reports to keep C3 in line with the goals set by the company as well as the clients. Show less

PARC has provided leadership as a non-profit organization with the unique mission of advancing the employment opportunities of individuals with disabilities using job coaches who specialize in career advancement for individuals with disabilities. Working with the community in finding employment for individuals with disabilities was a reward, not a challenge. The motivation was seeing the smiles on individuals after employment was secured for them. Business owners were always willing to assist… Show more PARC has provided leadership as a non-profit organization with the unique mission of advancing the employment opportunities of individuals with disabilities using job coaches who specialize in career advancement for individuals with disabilities. Working with the community in finding employment for individuals with disabilities was a reward, not a challenge. The motivation was seeing the smiles on individuals after employment was secured for them. Business owners were always willing to assist in this endeavor to help these individuals in fitting into the public sector's workforce. Show less