Craig Ledebur Email & Phone Number

Vila Nova De Famalicão, PT

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

• As the helpdesk team grew, took on more of a semi-management role supporting the engineers working alongside me. Trained my fellow engineers, and handed off project tasks to them as needed.
• Continued to develop relationships with clients
• Led major projects and deployments for many of our clients, including Microsoft Intune, Addigy and Jamf Now for mobile device management (MDM)
• Successfully conducted migrations between email systems (i.e.: Microsoft Exchange to Google Workspace, Google Workspace to Microsoft 365, etc.)
• Assisted clients with developing onboarding and procurement processes, ensuring that new employees' first days go smoothly

San Francisco, California, US

• Primary person of contact for Sentant's clients seeking technical assistance. Worked with our earliest clients and developed working relationships with them, building trust in Sentant as a brand in the MSSP industry.
• Trained and mentored Helpdesk and Systems Engineers and worked alongside them on trouble tickets.
• Assisted the Systems Architect with projects such as Okta, OneLogin, Addigy and Fleetsmith rollouts for our clients.

Dallas, Texas, US

• Designed and deployed the office network infrastructure
• Served as on-site technician for the employees and management
• Liaised with the IT team in Beijing, China to maintain and troubleshoot Exchange and Active Directory servers
• Led the migration of Exchange 2010 to Office 365 for the entire office
• Maintained relationships with vendors for product and service procurement

New York, NY, US

• Led a team of six technical support engineers, as well as coordinated special projects and acted as a liaison for domestic and international customers.
• Administered and supported 1300+ workstations and 100+ servers for dozens of small to large enterprises and multinational corporations in the United States, United Kingdom and Israel
• Deployed and monitored Fortinet FortiGuard intrusion prevention systems
• Engaged with international vendors to provide solutions to problems affecting our customers
• Set up and managed Windows Server 2003, 2008, 2008 R2 and 2012 R2 Active Directory including onsite and offsite replication, deploying group policies and terminal services
• Administered Microsoft Exchange Server 2003, 2007, 2010 and 2016 across dozens of domains as well as Blackberry Enterprise Server 4.0, 4.1 and 5.0

• Designed, deployed and enhanced a law firm’s network
• Supported attorneys’ workstations and networked printers
• Maintained and secured a Windows Server 2008 R2 server
• Operated and maintained a Voice-over-IP phone system with Cisco equipment

Mesa, AZ, US

• Troubleshot hardware, optimized computers and performed one-on-one training withcustomers
• Recovered data from hard drives, compact discs, flash memory and floppy disks
• Designed, deployed and administered networks in clients’ homes and place of business
• Troubleshot systems and trained customers in clients’ homes and place of business

Miami, Florida, US

Troubleshot and repaired customers’ systems and documented the repair steps. Also performed software and hardware installations as well as malware cleanup. Maintained customer contacts and kept them informed as to the status of equipment repairs.

Sold merchandise on eBay and in person. Performed maintenance on company property, including but not limited to computers, networking and POS equipment.

Melbourne, Florida, US

Spent summers of 2000 and 2001 interning at Florida Institute of Technology. My duties included technical support on school computers, and preparing backup units for emergencies. Oversaw network and ensured servers and other networking elements were in proper running condition.