Craig Leger Email & Phone Number

Franklin, MA, US

• Providing executive-level oversight of operations, I deliver strategic leadership to ensure attainment of immediate and long-range objectives in growth, profitability, and customer satisfaction. To this effect, I.
• Elevating a company reputation for the provision of best-in-class logistics-based solutions for customers across the country, meeting every customer request while expanding the total business to upward of $18M annually.
• Fostering the expansion and sustainment of the agent network for up to 1K final mile contracts, enabling coverage to 100% of ZIP codes nationally while delivering 30%+ gross profitability.
• Boosting profit potential through improved pricing structures and more flexible execution options, better positioning the company to meet delivery requirements while maintaining a positive customer experience.
• Introducing cost savings for the company through the strategic utilization of a diverse resource mix, including contracted agents, over-the-road carriers, and logistics providers, to meet customer needs for.
• Improving the customer ability to remotely manage inventory populations through the development and maintenance of multiple return inventory warehouses.

Franklin, MA, US

• Leading a team of up to 15 in meeting domestic transportation requirements for all customers, I defined and communicated business standards, policies, and procedures to ensure compliance; set performance goals and.
• Achieving full national coverage for up-to 600 final mile contracts for the final mile program, ensuring a sustained position as the industry leader.
• Devising innovative solutions to contain costs while elevating customer satisfaction, including market-responsive pricing options, and driving a profit increase from 18% to 28% annually for business.
• Leading the expansion of the management group from four to 12 members to align with operational growth trajectory, ultimately guiding teams in overseeing $10M in an annual billable portfolio.
• Meeting and exceeding the expectations of customers as well as carrier and agent partners and other industry contacts.

Franklin, MA, US

• Managing all aspects of distribution services for final mile white glove services, I oversaw a network of delivery couriers and local warehouses with a national scope. I also trained, developed, and led a team of six.
• Championing the overhaul of company operations to extend service offerings, spurring $5M+ in new revenues year-over-year.
• Heading the development and negotiation of a contract to establish a relationship with 150+ final mile white glove agencies and 250+ less than truckload (LTL) freight shipping terminals.
• Readily meeting the demands of achieving the on-point fulfillment of more than 10K shipments per year, ensuring total customer satisfaction.
• Expertly analyzing market conditions to optimize pricing decisions to enhance revenue potential and improve profitability.
• Repeatedly earning company awards recognizing my top-tier performance and commitment to quality at all turns.

Franklin, MA, US