Craig Leger Email & Phone Number

Franklin, Ma, Us

Providing executive-level oversight of operations, I deliver strategic leadership to ensure attainment of immediate and long-range objectives in growth, profitability, and customer satisfaction. To this effect, I manage day-to-day activities across business lines while providing direct oversight to a team of 20+ cross-functional employees and ensuring effective support for operations and customers. I also promote effective customer relations, maintain business-critical partnerships, and monitor key performance metrics.Highlights of my contributions include:• Elevating a company reputation for the provision of best-in-class logistics-based solutions for customers across the country, meeting every customer request while expanding the total business to upward of $18M annually.• Fostering the expansion and sustainment of the agent network for up to 1K final mile contracts, enabling coverage to 100% of ZIP codes nationally while delivering 30%+ gross profitability.• Boosting profit potential through improved pricing structures and more flexible execution options, better positioning the company to meet delivery requirements while maintaining a positive customer experience.• Introducing cost savings for the company through the strategic utilization of a diverse resource mix, including contracted agents, over-the-road carriers, and logistics providers, to meet customer needs for wide-ranging services.• Improving the customer ability to remotely manage inventory populations through the development and maintenance of multiple return inventory warehouses.

Franklin, Ma, Us

Leading a team of up to 15 in meeting domestic transportation requirements for all customers, I defined and communicated business standards, policies, and procedures to ensure compliance; set performance goals and deployed initiatives to meet customer needs on a national scale; maintained customer relationships with a focus on long-term retention; and tracked, analyzed, and reported performance metrics.Highlights of my contributions include:• Achieving full national coverage for up-to 600 final mile contracts for the final mile program, ensuring a sustained position as the industry leader.• Devising innovative solutions to contain costs while elevating customer satisfaction, including market-responsive pricing options, and driving a profit increase from 18% to 28% annually for business.• Leading the expansion of the management group from four to 12 members to align with operational growth trajectory, ultimately guiding teams in overseeing $10M in an annual billable portfolio.• Meeting and exceeding the expectations of customers as well as carrier and agent partners and other industry contacts.

Franklin, Ma, Us

Managing all aspects of distribution services for final mile white glove services, I oversaw a network of delivery couriers and local warehouses with a national scope. I also trained, developed, and led a team of six logistics specialists in supporting a growing network of 400+ contracts.Highlights of my contributions include:• Championing the overhaul of company operations to extend service offerings, spurring $5M+ in new revenues year-over-year. • Heading the development and negotiation of a contract to establish a relationship with 150+ final mile white glove agencies and 250+ less than truckload (LTL) freight shipping terminals.• Readily meeting the demands of achieving the on-point fulfillment of more than 10K shipments per year, ensuring total customer satisfaction.• Expertly analyzing market conditions to optimize pricing decisions to enhance revenue potential and improve profitability.• Repeatedly earning company awards recognizing my top-tier performance and commitment to quality at all turns.

Franklin, Ma, Us