Craig L. Leonard Email and Phone Number
Craig L. Leonard work email
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Craig L. Leonard personal email
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Strategic and results-oriented executive leader with over 30 years’ solid background in compliance and operations, with a proven track record of mitigating risks in support of achieving organizational goals. Implements organizational initiatives and improves financial and operational performances. Innovative thinker who identifies and capitalizes on growth and improvement opportunities, while introducing practical solutions to operational needs. Dedicated servant leader with a commitment to diversity. Develops, mentors, and motivates teams to excel in dynamic and deadline-driven environments. Highly adept at continuous improvement processes, business operations, process improvements and relationship management. Strong interpersonal, presentation, written and verbal communication skills. Organized and analytical with strong attention to details. Knowledge of numerous lines of insurance.• Compliance• Claims Handling• Marketing & Sales• Complaint Handling• Quality Management • Underwriting & Rating• Business Development• Training & Development • Relationship Development• Operations & Management• Requests for Proposal (RFP)• Employee Relations & Morale• Budgets & Profit & Loss (P&L)• Data Analysis & Trends Analysis• Expense & Revenue Management• Continuous Process Improvements• Change Management & Teambuilding • Processes & Procedures Development• Policies & Procedures Implementation• Standard Operating Procedures (SOPs)• Quality Assurance & Performance Metrics• Program Management & Project Management • Servant Leadership & Operations Management • Cross-Functional & Remote Team Management
Examination Resources, Llc
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Senior DirectorExamination Resources, Llc Dec 2024 - PresentAtlanta, Georgia, Us
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DirectorExamination Resources, Llc Dec 2014 - Nov 2024Atlanta, Georgia, Us• Spearhead planning and execution of market conduct examinations and market regulation projects for various Federal and State clients, and make recommendations regarding regulatory actions. • Lead project management initiatives for large, multi-year/multi-company projects and examinations. Increased efficiency by 30%.• Hire, manage, coach and mentor over 25 remote team members, implementing and promoting team cohesion and shared vision in support of achieving strategic and operational goals. • Build strategic and trusting relationships with Commissioners and key insurance department staff; execute organization-wide market regulation projects leveraging solid relationships and detailed RFPs responses.• Liaise as firm’s representative at the International Association of Insurance Supervisors (IAIS) meeting.• Oversee development of work plans, tools and training materials to support market regulation projects and market conduct examinations. Increased productivity by 20%. • Develop and facilitate several presentations to Federal and State agencies; and develop, oversee and present numerous compliance projects training sessions to stakeholders. • Strategized, co-developed and executed marketing plans with stakeholders; oversaw marketing materials development. • Performed needs analysis and recommended solution to insurance regulators.
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Assistant Director – Market RegulationNational Association Of Insurance Commissioners 2008 - 2014Kansas City, Mo, Us• Analyzed industry trends and best practices, and recommended policy strategy to Commissioners and NAIC Committees, task forces and working groups.• Provided strategic direction to Market Actions Working Group (MAWG); co-developed working group processes and multi-state exam procedures.• Developed and sustained strategic relationships with Commissioners, senior insurance department staff, industry representatives, trade associations and consumer groups in support of championing market regulation reforms.• Drove high-profile market regulation initiatives, including centralization of the Market Conduct Annual Statement (MCAS) that resulted in participation increase from 19 to 46 jurisdictions.• Represented the NAIC at the International Association of Insurance Supervisors (IAIS), delivering expert market regulation guidance as a member of the Standards Observance Subcommittee. • Oversaw over 13 employees including five direct reports.• Created and presented over 80 classroom and on-line training sessions pertaining to market analysis, collaboration, uniformity, and other regulation reforms to international jurisdictions.• Co-wrote key white papers on topics including The Use of Social Media in the Insurance Industry.• Received 2008 NAIC’s Outstanding Contribution Award for the development of a work plan used by NAIC staff and state regulators in assessing the effectiveness of producer licensing processes nationwide. -
Market Analysis ManagerNational Association Of Insurance Commissioners 2004 - 2008Kansas City, Mo, Us• Created market analysis processes and procedures, and drove development of automated tools to assist states in providing more efficient and effective consumer protection. • Conducted national data calls on behalf of states, and presented analysis and findings to NAIC Working Groups.• Earned 2005 NAIC Star Award for Outstanding Manager during the development of an automated Market Analysis Review System (MARS), which was implemented nationwide.
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Market Conduct Examiner-In-ChargeMissouri Department Of Insurance, Financial Institutions & Professional Registration 2001 - 2004Jefferson City, Mo, Us• Led 3-5 person market conduct teams in determining compliance with statutes, regulations and company practices at insurer locations nationwide.• Developed efficiencies with the examination process for implementation across all teams. • Discovered thousands of violations of statutes, regulations and company practices; collaborated with companies to make applicable refunds and change processes to eliminate future consumer harm. • Earned a reputation as an outstanding examiner with the ability to tackle complex issues and resolve issues in a short amount of time, resulting in reduced costs to the company. -
Manager Of Regulatory Compliance & Market ConductArthur Andersen 1998 - 2001• Recruited based on market conduct examination expertise, drawing upon relationships with regulators and companies to grow the insurance regulatory practice and generate over $3m revenues for the firm. • Led several market conduct examinations, including a 13-state examination of a large workers’ compensation insurance data provider which resulted in improved data collection, enhanced reporting to states and the establishment of classifications in the rate-making process. • Groomed team into a talented group of examiners known companywide for their excellence and commitment.
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Senior Market Conduct ExaminerMissouri Department Of Insurance, Financial Institutions & Professional Registration 1991 - 1998Jefferson City, Mo, Us• Managed over 40 insurance company examinations, resulting in numerous changes to companies’ operational, marketing, sales, underwriting and rating, claims handling, and complaint handling practices.• Ensured the return of over $200k in overcharges and underpayment to consumers.• Designed automated process to verify automobile rating territories; reduced time required to review files by 90%.• Developed budgeting system to account for time and costs; captured all components of examination costing to improve the management of examinations and provide increased efficiencies.
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Insurance Broker | Office ManagerLeonard'S Insurance And Real Estate 1983 - 1991• Sold and serviced all lines of Property, Casualty, Life and Health Insurance.
Craig L. Leonard Skills
Craig L. Leonard Education Details
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Rockhurst UniversityExecutive Semester -
Missouri Southern State UniversityGraduated Cum Laude
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Center For Creative LeadershipLeadership Development Program Participant
Frequently Asked Questions about Craig L. Leonard
What company does Craig L. Leonard work for?
Craig L. Leonard works for Examination Resources, Llc
What is Craig L. Leonard's role at the current company?
Craig L. Leonard's current role is CPCU, CIE, CCP, ARC, FLMI, ARM, AIAF, MCM ♦ Senior Director | Regulatory Compliance | Government Relations | Internal Audit.
What is Craig L. Leonard's email address?
Craig L. Leonard's email address is cr****@****ail.com
What schools did Craig L. Leonard attend?
Craig L. Leonard attended Rockhurst University, Missouri Southern State University, Center For Creative Leadership.
What skills is Craig L. Leonard known for?
Craig L. Leonard has skills like Insurance, Analysis, Policy, Management, Risk Management, Market Analysis, Leadership, Property And Casualty Insurance, Strategy, Training, Regulations, Underwriting.
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