Craig Mcpherson, Ph.D. Email and Phone Number
Craig Mcpherson, Ph.D. work email
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Craig Mcpherson, Ph.D. personal email
A successful Health Care Leader and Professor, with a proven track record of implementing measures to mitigate costs and risks, enhance savings and productivity, resource planning, and achieving essential goals. A driven and insightful leader, who fosters growth for dynamic organizations. Extensive experience related to business management, virtual team leadership, operational excellence, customer experience, process improvement, project management, mission integration, marketing services, strategic planning, production analytics, stakeholder relations, human resources, hiring, and staff mentoring. Excels at providing structure, resources, and support to drive organizational effectiveness in the short and long term.Technical Experience: Microsoft Word, Excel (Pivot Tables), Access, PowerPoint, Outlook, Publisher, Teams, SharePoint, Visio, and Project Management; EPIC (Cadence, Ambulatory, Slicer Dicer, Reports and Template Builds); Lotus Notes; QuickBooks; Windows; Jabber; Smart Board; WebEx; Zoom; and Lean Six Sigma, Agile, and Waterfall concepts.
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Assistant Professor, Tenure TrackSouthern Illinois University, CarbondaleHerrin, Il, Us
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Assistant ProfessorSouthern Illinois University, Carbondale Aug 2023 - PresentCarbondale, Illinois, United StatesHealthcare Management and Informatics
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Regional Director Of NeurosciencesSouthern Illinois Healthcare Dec 2021 - Dec 2022Carbondale, Illinois, United States•Maintained effective communication with physicians, staff, and Operations VP. Monitored compliance with established standards, practices, and regulatory requirements. Oversaw activities of business office functions. Provided leadership to direct reports in the execution of work plans and long and short-term goals. Implemented site level infrastructure and changes to supporting processes and systems. Implemented and completed site goals. Drafted initial requests for capital, operating and staffing budgets. Monitored, measured, assessed, and improved site performance using patient satisfaction data and reports of budgeted vs. worked hours. -
Practice Manager Of NeurosciencesSouthern Illinois Healthcare Jul 2021 - Dec 2021Carbondale, Illinois, United States
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Senior Manager, Production Support For Payment SolutionsHealth Care Service Corporation A Mutual Legal Reserve Co Jun 2018 - Mar 2020Marion, Il•Supervised and managed virtual team of two senior supervisors and 26 analysts, reviewing current health insurance claim issues, networking with IT counterparts to determine system solutions, and providing business support as needed. •Maintained processes for goal-setting, direct reports review, process reviews and updates, production analytics, and strategic stakeholder partnerships.•Monitored project funding, implemented system fixes and upgrades, and reviewed outcome of production enhancements.
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Senior Supervisor/Project Delivery Specialist For Access Channels Web OperationsHealth Care Service Corporation A Mutual Legal Reserve Co Jun 2014 - Jun 2018Marion, Il•Managed virtual automation technician and business analyst teams. Drove efforts regarding goal-setting, reviewing direct reports, prioritization of work, process reviews, automation team oversight, production analytics, and integration with member application. •Oversaw team responsible for daily business support production and maintenance, and project-related upgrades for core application.•Responsible for automation of test cases, resulting in a 40% increase in automated test-case scenarios.
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Business Analyst Ii & Iii, Reverse EligibilityHealth Care Service Corporation A Mutual Legal Reserve Co Aug 2011 - Jun 2014Marion, Il•Worked with internal and external business partners within reverse eligibility to align technology solutions with business strategies. Guided efforts in eliciting, documenting, and refining business requirements. •Guided testing based on SDM Protocols. Acted as liaison between business community and ITG organization to provide technical solutions to meet user needs. •Created and managed all new business support unit to support technology team and be the face to the customer, better analyzing and identifying key user needs, and driving creation of business liaison relationships with the customer.
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Supervisor Subscriber Services, Cobra AdministrationHealth Care Service Corporation A Mutual Legal Reserve Co Jul 2006 - Aug 2011Marion, Il•Supervised exempt and non-exempt employees. Acted as a strategic member of the operational decision-making arm for the department. Monitored improvements and implementation of various projects for the department, resulting in system upgrades. Acted as integral part of day-to-day operations of COBRA administration. •Served as lead for project implementations, including Lean Six Sigma process review, dashboard, cash receipts, COBRA call center, VoIP, and COBRA customer advocate transition.•Created process improvement initiative, resulting in an annual savings of $75,000 and the re-purpose of two full time employees.•Researched and created a new job grade level for a dedicated customer service team.
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Coordinator, Cobra AdministrationHealth Care Service Corporation A Mutual Legal Reserve Co Jun 2005 - Jul 2006Marion, Il•Led efforts in designing, developing, and conducting technical training programs to help marketing representatives successfully sell COBRA administration services to new and existing accounts. •Served as liaison to marketing, group administrators, and other business partners, resulting in positive customer experience.
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Customer Service Representative I & Ii, Provider Tele-CommunicationsHealth Care Service Corporation A Mutual Legal Reserve Co Dec 2003 - Jun 2005Marion, Il•Provided benefit quotes, claim information, and adjusted claims for professional providers.
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Adjunct InstructorBowling Green State University Aug 2017 - May 2019Bowling Green, Kentucky, United StatesEWDF 5630 - Teaching and Learning Strategies for Adults - Fall 2017; Fall 2018EWDF 6010 - Foundations of Workforce Education and Development; Created the curriculum for the course - Fall 2018; Spring 2019EWDF 6020 - Curriculum Development - Spring 2017; Summer 2018; Fall 2018 -
Graduate Research And Teaching AssistantSouthern Illinois University, Carbondale Aug 2012 - Dec 2015Carbondale, Illinois, United StatesTaught WED 381A – Technical Communication, WED 382 – Developing Your Career, Wed 381B – Training Proposal and Report Writing, WED 398 – Special Problems Research Paper, WED 470 – Trends and Issues in Quality Systems Management. Gathered and presented research regarding online programs. Assisted with compliance to offer online courses in all 50 states. Created handwashing curriculum and training delivery components.
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OwnerCtm & Associates / Classic Marketing May 1993 - Nov 2004Du Quoin And Marion, Il•Networked with marketing research companies to perform data-gathering requests throughout Midwest, obtaining requested information in desired format through phone, on-site traffic pattern, and new product studies. •Trained and supervised 30 employees to conduct surveys for large fast-food company that required adherence to requirements of study. •Drove sales of $500,000 annually. Maintained strong emphasis on customer service, client needs, product development and improvement, developing and implementation of marketing plans, personal interviews, telemarketing, advertising, public relations, and research design for national accounts throughout Midwest.•Managed and owned Blimpie Subs and Salads Restaurant from 1999 to 2001.
Craig Mcpherson, Ph.D. Education Details
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Marketing
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Workforce Education And Development
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Workforce Education And Development
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Health Care Administration
Frequently Asked Questions about Craig Mcpherson, Ph.D.
What company does Craig Mcpherson, Ph.D. work for?
Craig Mcpherson, Ph.D. works for Southern Illinois University, Carbondale
What is Craig Mcpherson, Ph.D.'s role at the current company?
Craig Mcpherson, Ph.D.'s current role is Assistant Professor, Tenure Track.
What is Craig Mcpherson, Ph.D.'s email address?
Craig Mcpherson, Ph.D.'s email address is cr****@****sih.net
What schools did Craig Mcpherson, Ph.D. attend?
Craig Mcpherson, Ph.D. attended Southern Illinois University, Carbondale, Southern Illinois University, Carbondale, Southern Illinois University, Carbondale, Southern Illinois University, Carbondale.
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