Craig O. Email & Phone Number

Lavon, Tx, Us

Dallas, Texas, United States

Travel to local Healthcare Facilities each week. to scan/upload the assigned medical records using Datavant equipment and processes.

Monitored and evaluated departmental processes, including care complaints and medical records assessments, and formulate recommendations to address risks and vulnerabilities. Execute review of clinical quality studies, industry trend data, national benchmark assessments, and best practice interventions to devise quality improvement strategies. Collect data and create work plan metrics for monthly trend reports. Follow leads and perform networking to secure business growth. Engage current and prospective customers. Apply technical ability in troubleshooting investigations.

Dallas-Fort Worth Metroplex

Orchestrated sales demonstrations and training for over 300 physicians and clinical staff. Executed exceptional customer service and cultivated customer relationships. Participated in trade shows, conventions, training, and onboarding of new Clinical Specialist, and Area territory Managers to the GentleWave procedure and console operation. Developed the “test drive” procedure for the endodontist device onboarding process, allowing a quick overview of technology offered to facilitate learning and application. Spearheaded a successful onboarding rate of 90% of new medical devices. • Surpassed consumables sales goals by 112% in 2018 and 59% in 2019.• Ranked as #3 Clinical Specialists (out of 19) in 2018 and #2 (out 19) in 2019.• Conducts sale coordinated demonstrations and trainings for physicians, clinical staff, and education series. • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.• Supports the development of marketing and training materials.

Dallas-Fort Worth Metroplex

Orchestrated device implementation, issue management, and patient challenges, reporting to upper management. Directed clinical study sites on application and introduction of investigational device. Collaborated with physicians and clinical staff, building rapport to uphold communication in training, discussion, and implementation of new products. Collected data during patient procedures and drafted reports. Assisted in staff development and created employee training initiatives for new products. Successfully guided 5 clinicians to completing over 500 clinical patients during the testing of the GentleWave System. Devised an inventory tracking system to improve tracking of patient supplies for procedures. This created a 30% reduction in procedure slowdown.

University Of Miami Medical Center

Led implementation of training initiatives for physicians and staff on operations, physiological principles, and safe application of new medical devices. Advised clinical staff and aided in troubleshooting and issue management. Executed evaluations of product implementation, created reports, and formulated improvement strategies. Operated and maintained computer maintenance management system (CMMS). Performed daily preventive and scheduled maintenance for medical equipment. Improve team response time to repair time by 35%, by instituting an improved call and employee tracking template. Increasing customer satisfaction by 15% over the previous year. Increased billable revenue by 15% after discovering a flaw in the way employees were billing customers. Increasing quarterly revenue by 20K.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: NBMBAA- LOS ANGELES CA, NSN National Sales Network- LOS ANGELES, CA Recognize and solve problems systematically.

Bsit, Information Technology

Activities and Societies: AMII The Bachelor of Science in Information Technology/Software Engineering (BSIT/SE) program provides.

Biomedical Equipment Technician, Biomedical Technology/Technician

Vision is to be the world-class leader in Biomedical Equipment Maintenance Technician (BMET) education and training. The instructional.