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Accomplished senior executive with demonstrated success delivering high quality solutions, on-time and budget as well as solving complex business problems through innovative solutions. Excellent track record delivering services from offshore delivery centers with high quality.Key technical resource working with sales and account managers on new business development, contract negotiation and large account management.Experience working with C-level executives leveraging industry expertise as well as cross border and cross culture experience using global teams. Experience working with talent pools from different geographies (China/India/US).Client Management – Managing client relationships to drive growth within the existing account by expanding the relationship within the client’s organization. Manage relationships at different levels within the client’s organization.Executive Management – Internal and ExternalPeople Management – Managed and mentored direct and indirect teamsGlobal Delivery (Delivery Center Set-up and Optimization) – Working with clients and multiple departments within the organization to set-up Global Delivery Centers (GDCs) in China. Successfully led the operation with strong governance, productivity and profitability optimization for the GDC.35+ years of IT Services Industry experience working with different clients in multiple verticals – Financial Services, Travel and Hospitality, Automotive, e-Retail and Mid-market ($100M to $3B). Creative manager who uses process and methodology to improve organizational performance. Implemented delivery excellence processes across all accounts Co-created Offshoring Best Practices handbookSpecialties: Consulting Global IT Outsourcing and Governance Continuous Improvement GDC Management and Operations Project and Program Management CxO Relationship Management Solution Selling Operational Improvement
Silverwood Entertainment, Llc
View- Website:
- silverwoodentertainmentllc.com
- Employees:
- 3
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Silverwood Entertainment, LlcCary, Nc, Us -
Chief Technology OfficerSilverwood Entertainment, Llc Oct 2022 - PresentSacramento, Ca, Us -
Director Of Software DevelopmentPleio Inc. Jun 2020 - Oct 2022New York, Us -
Vp Operations And Global DeliverySymbio Nov 2013 - Mar 2020San Jose, California, UsFollowing the merger of Symbio and Freeborders in November 2013, responsible for the delivery of IT services to all Symbio and Freeborders US customers. -
Sr. Engagement DirectorFreeborders Apr 2005 - Nov 2013San Francisco, Ca, UsResponsible for the startup of all new engagements as leader of the Transition Team in order to ensure consistency across all new accounts. Hired onsite personnel, trained / mentored them on Freeborders’ delivery methodology. Implemented governance and delivery best practices. Onsite a minimum of 3 months until transitioned to steady-state. Create/enforce development guidelines and standards for use by offshore development teams. Modified Rational Unified Process (RUP), Rapid Application Model (RAD), Scrum.Perform technology assessments and research in order to determine how best to incorporate new technology into existing applications.Assisted in the development of Global Outsourcing Partner Guideline Process Documentation for engagement with $3B Travel Company. • Pre-Sales engineer. Present software development methodology. Prepare SOWs. Prepare proposals, articulating the development approach, timelines and sizing.• Specify/Design the architectural framework for .Net applications to be implemented by offshore development teams.• Project Manage offshore development projects.o Mentor/train offshore and junior developers in the development methodology.o Perform requirements analyses with clients and work with the Product Management team to validate requirements.o Help the offshore development teams interpret and implement requirements during the development process.o Working with both onshore and offshore teams to deliver an initial version of a web textile marketplace application for DuPont using the SaaS model. This project eventually led to Freeborders winning the Forbes award for Outsourcing Excellence in 2006. Best EU – Freeborders and Invista. o Delivered a Java/Oracle Litigation Application that replaced an old DOS based Paradox application in order to meet a SOX mandated delivery date on time and on budget. Overcame many technical obstacles and customer mandated change requests in order to achieve compliance. -
Sr. Systems AnalystFreeborders Apr 2000 - Mar 2005San Francisco, Ca, UsDeveloped a suite of Lotus Domino based web applications implemented as a SaaS model for a Product Lifecycle Management (PLM) product. Designed the architectural framework and the offshore development processes for the rewrite of the applications using .Net to be implemented by offshore development teams.Managed a project consisting of onshore and offshore development teams to deliver a web-based textile marketplace application using a SaaS model that led to Freeborders winning the Forbes award for Outsourcing Excellence in 2006. -
Is Client ManagerNortel 1997 - 2000CaFiscally managed Public Carrier Networks (PCN) Year 2000 Program, $38M over 2 years. Part of technical evaluation team evaluating Clarify eFrontOffice 8.0, ClearSales SFA module from a usability, maintainability, and technical architecture perspective.Project managed the global implementation of ClearSales. Responsible for the Account Planning and Opportunity Management customizations and their deployment. Interfaced with PCN VPs into Information Services (I/S) to ensure client expectations as well as I/S deliverables were being met. Assisted in the development of Business cases for both E-Commerce and application development projects. -
ConsultantPrima Consulting 1996 - 1996
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Senior AnalystDyncorp International 1992 - 1996Mclean, Virginia, Us -
Senior Systems AnalystProgram Resources Inc. 1985 - 1992
Craig Schwartz Skills
Craig Schwartz Education Details
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Pace UniversityComputer Science -
University Of ConnecticutBiology -
Norwalk High
Frequently Asked Questions about Craig Schwartz
What company does Craig Schwartz work for?
Craig Schwartz works for Silverwood Entertainment, Llc
What is Craig Schwartz's role at the current company?
Craig Schwartz's current role is CTO.
What is Craig Schwartz's email address?
Craig Schwartz's email address is cr****@****eio.com
What is Craig Schwartz's direct phone number?
Craig Schwartz's direct phone number is +191961*****
What schools did Craig Schwartz attend?
Craig Schwartz attended Pace University, University Of Connecticut, Norwalk High.
What are some of Craig Schwartz's interests?
Craig Schwartz has interest in Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Health.
What skills is Craig Schwartz known for?
Craig Schwartz has skills like Outsourcing, Offshoring, Program Management, It Service Management, It Outsourcing, Global Delivery, It Strategy, Consulting, Crm, Sdlc, Business Analysis, Software Project Management.
Who are Craig Schwartz's colleagues?
Craig Schwartz's colleagues are Neil Mcconville.
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