Consolidate, Implement & Manage Learning Technology Solutions creating systems synergies that led to 100k annual cost savings while improving the employee experiences increasing traffic & usage by 90% and decreasing overall bounce rate by 15+% Manage a team of three instructional designers to support the learning content strategy to support the Gannett sales organization that helped achieve an increase in ARPU & Digital Product sales of 20% in 2019.Planned and managed annual million dollar learning budget.Provided ongoing leadership, research and solutions to develop a defined set of process to support organizational M&A.

Manage a team of three instructional designers to support the learning content strategy to support the Gannett sales organization that helped achieve an increase in ARPU & Digital Product sales of 20% in 2019.Research, identify and implement Learning development & technology tools to build an internal On Demand library of content to support the learning opportunities available to employees.

Stand up a new centralized learning organization with the development and delivery of a New Hire Onboarding Training program to prepare 30-50 new sales reps per month to sell Print and Digital Advertising.

Manage LMS. Responsible for hosting organizational training content including course history.Train new hires and current employees on product knowledge and process and procedures to help Phone Representatives assist customer with their needs. Develop and update training materials and modulesCreate Computer based learning modules to aid employees in skills necessary to complete their job duties.Train New Hires on how to apply training room knowledge to actual phone customer service environment. Major focus on Quality Assurance CoachingAssist customer in setting up Hosting Packages and resolving issues that may arise with the account

Assist with training of New Hire's with A-Bay Support and Monitoring of current job performance.Answer incoming phone calls from customers who need help maintaining their deposit accounts, CD's, IRA's and other banking products. Advise customers of accounts that best fit their financial needs.Answer incoming phone calls from customers who've applied for an installment or home equity loanDuties included: Advising customers of all information needed for completion of underwriting process and assisting the customer with any problems that may have arose during the application process SKILLS and SPECIALITIESApplication Software: Microsoft Word, Access, Power Point, Front Page, Visio, Project, First Class, Angel, SQL 7, Adobe, Macromedia Captivate, Articulate Presenter, Microsoft SharePoint, Moodle SnagIt.Operating Systems: All Windows, MACProgramming Languages: C++, HTML, SQLDatabases: SQL, AccessE-learning DesignDistance LearningCurriculum DesignTraining Delivery and Content DevelopmentADDITIONAL AND ADVANCED RELATED SUPPORTInside the Classroom: