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Catalyst for Omnichannel solutions that create customer delight and multimillion-dollar profits.Expert in building customer-centric, self-sustaining, agile organizations with: ✔ Quick-to-Market Ideas✔ Data-Driven Strategies✔ Rapid Execution✔ Culture of Collaboration✔ Holistic Perspective✔ Outside-the-Box Vision✔ Continuous Improvement ■ More than 16 years of success in customer-focused technology from direct contributor to executive management. Balance technical and business insights to chart the best path forward for organizational growth. ■ Pioneer for industry-first IT capabilities that delight customers and are smart for business. Champion for holistic change inclusive of people, processes, and systems to facilitate earlier adoption of emerging technology. ■ Empowering management style; cast a compelling vision, build consensus for action, and entrust teams to quickly deliver value by transforming ideas into reality. Foster safe environment to “fail fast” and deliver high-capacity results. ■ Passionate, energetic, adaptable, down-to-earth leader known for creating “can do” atmosphere, disrupting conventional thinking, and guiding discovery of new ideas. Analytical, inquisitive, and witty; enjoy challenge and learning. Areas of Expertise: - Technology Strategy Planning, Roadmaps & Execution- On-Time, On-Budget, Incremental Enterprise Project Delivery- Talent Hiring, Development, Management & Retention- Application Development, Support & Management- Omnichannel, Digital, Mobile & Cloud Technologies- P&L Control, Budget & Resource Management- High-Performance Development Operations- Agile Development & Delivery Methodologies- Ecommerce, Point-of-Sale & Retail Systems- Data Collection, Analytics & Customer Insights
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Director Of Dev Ops CocAmerisourcebergen Feb 2018 - May 2023
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Vice President Of Information TechnologySnack Street Sep 2016 - Sep 2017Houston, Texas, UsLead all IT initiatives for this exciting, new retailer. Responsible for full end to end technology selection and implementation, including: Corporate systems (payroll, phones, HRIS), Infrastructure, Merchandising and customer facing systems (POS, eCommerce). -
Sr. Director, Omnichannel TechnologyAcademy Sports & Outdoors Apr 2011 - Sep 2016Katy, Texas, UsChampion and execute the Technology Omnichannel roadmap by integrating online, offline, and mobile capabilities to create a truly seamless and faster shopping experience.Manage all aspects of strategy/execution, development, operations, and support of systems (ecommerce, order management, product fulfillment, product content management, mobile, cloud, tax and shipping, point-of-sale). Drive development of new technology vision and roadmaps. ■ Empowered launch of new online sales channel and rapid ecommerce business growth. ■ Delivered innovations previously considered “impossible” using current POS including digital receipts, mobile POS, and lookup receipts by credit card. ■ Architected fulfillment strategy (“Shared Inventory”) and "Ship From Stores" system to enable inventory ecommerce sourcing and order fulfillment from brick-and-mortar distribution centers. ■ Change leader for organizational transformation through introduction of Agile product development methodology to enable fast-paced delivery organization. ■ Fostered accountable, customer-focused, collaboration-based culture and empowered teams. ■ Sped time-to-market for technology delivery from release every 6 months to at least 1x per month, to quickly deliver business value, reduce project delays, and ensure on-budget rollouts. ■ Spearheaded infrastructure migration to cloud services as the future vision for digital interactions, positioning company on the leading edge of retail cloud adoption. ■ Led cross-functional business and technology teams to launch solution in 6 months. ■ Conceptualized and executed customer-focused mobile solution to rescue sales in instances of sold-out products (common retail problem that historically causes customers to leave unsatisfied). ■ Delivered mobile technology to serve as full credit/debit cash registers to generate higher sales, increased customer satisfaction. -
Group Manager, Ecommerce Strategic InitiativesCollective Brands, Inc. Apr 2008 - Apr 2011Directed development for ecommerce platform across 7 brands operating worldwide.Led build-out of development organization (offshore and onshore resources). Managed roadmap development, digital strategy, tactical execution, global brand launches, and ecommerce platform support. Tapped to create common ecommerce platform for Payless and Stride Rite following corporate M&A. ■ Drove development of first-in-kind, ecommerce framework capable of running multiple websites, empowering economies of scale while delivering unique presence for each brand. ■ Slashed per-site deployment costs and enabled rollout of entirely new website in 3 months (with launch of additional 6 sites in 2 years for multiple brands). ■ Leveraged multi-tenant site into new functionality enabling existing brand sites to launch region-specific settings as part of campaign to create digital sales channel in Europe. ■ Launched first site (integrated with B2B fulfillment center) in 6 month with future rollouts in 3-month cadences, fueling expansion of CBI brands into Europe. ■ Championed and instilled Agile methodology into software development lifecycle (SDLC). ■ Built onshore/offshore development processes and drove continuous improvements in software development. ■ Cut variance on budget/timeline from +/-20% to as low as +/-5%, evidence of overall stabilized project health. ■ Enabled IT to shorten time-to-market for new websites from ~7 months to 3 months while meeting tight budgets. ■ Garnered team recognition during annual corporate awards for ability to deliver business value to market. ■ Partnered with other technology executives to architect virtual development environment and model optimized for both onshore and offshore resources, enabling rapid delivery of IT projects at lower cost. ■ Recognized with CBI Award of Excellence as first manager in the company to go offshore. Program served as offshore resourcing model for other IT groups within CBI. -
Director Information TechnologyBright Tiger Llc Mar 2006 - Jan 2008Architected technology vision/roadmap and directed tactical execution. Sourced technology and managed direct reports and contractors. ■ Pioneered industry-first innovation with doctor-patient and self-help mobile applications that continuously collected real-time data from patients. ■ Led development of innovation that has been replicated in numerous current-day success stories for mobile technology in healthcare.
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Sr. DeveloperKansas State Department Of Education 2004 - 2007Topeka, Ks, UsProject Management, Architect, Developer -
Programmer AnalystMulti Service 2001 - 2003Overland Park, Kansas, Us
Craig Maddux Skills
Craig Maddux Education Details
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Kaplan UniversityInformation Technology
Frequently Asked Questions about Craig Maddux
What is Craig Maddux's role at the current company?
Craig Maddux's current role is Digital Transformation IT Executive.
What is Craig Maddux's email address?
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What is Craig Maddux's direct phone number?
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What schools did Craig Maddux attend?
Craig Maddux attended Kaplan University.
What are some of Craig Maddux's interests?
Craig Maddux has interest in New Technology, Project Management, Ecommerce, Horseback Riding, Fishing.
What skills is Craig Maddux known for?
Craig Maddux has skills like E Commerce, Resource Management, Budgeting, Business Analysis, Program Management, Strategic Planning, Vendor Management, Process Improvement, Team Building, Software Development, Agile Project Management, Team Leadership.
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