Craig Marolf Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Conducted full-cycle development, optimization, management, and support of WordPress and cloud-based hosting environments for marketing agencies and global enterprises. Analyzed marketing campaign effectiveness to refine and improve consumer-facing assets through effective use of test tools and analytics software, gaining key insights to consumer behavior to improve conversion rates.Conceptualized and implemented multi-tenant managed WordPress cloud hosting environments across multiple regional data centers, ensuring fast, reliable, service for developers, marketing agencies, and high-profile clients, maximizing profits while reducing instances of support requests.Developed comprehensive Managed WordPress service plans for 300+ websites, implementing automated backups, malware scanning; supported all aspects of advanced WordPress environments, reducing and optimizing vendor relationships to decrease website operation expenses.Established and managed a CRM and automated billing system to streamline monthly payments and support for marketing agency clients. Worked with agencies to take ownership of 100+ client billing and support relationships, strengthening trust and generating new opportunities to collaborate and generate revenue.Developed and managed a network of multilingual WordPress sites for a customer experience (CX) company. Demonstrated extraordinary adaptability and flexibility by working with global leaders and marketing teams to maximize sales and contact center recruiting campaign effectiveness, indirectly contributing to client’s 165% stock price increase from 2014 to 2021.Led efforts to incorporate new services into the enterprise website network during major brand acquisitions totaling $500M over a seven year period. Implemented comprehensive redirect strategies to mitigate potential conversion loss. Analyzed visitor metrics and advised content creators on effective and cohesive data driven content strategies, increasing conversion rates.

St. Petersburg, Fl

Conceptualized, planned, produced, and maintained website packages to support client marketing and advertising efforts. Oversaw the development and implementation of digital media campaigns centered around websites and landing pages. Mentored and trained staff in web development, graphic design, and account management.Established accounts and developed service plans for websites and digital media packages, driving customer growth for over 30 companies in the Tampa Bay Area.Developed white-label hosting and WordPress management packages for local agencies and developers, transforming competitors into partners and fostering a collaborative environment with team-oriented objectives and sales goals.Created 100 WordPress websites, including WooCommerce stores, event ticketing systems, and food delivery services. Provided comprehensive consulting and development support for WordPress websites and third-party integrations to enhance marketing efforts.Advised and assisted on the user experience (UX) and user interface (UI) design of a SaaS product for predictive analytics software bringing a minimum viable product (MVP) to market in 90 days.

Tampa, Florida, United States

Supported the JMISC Research & Analysis Division by preparing, validating, and submitting time-sensitive Signals Intelligence (SIGINT) collection requirements, solving problems including identifying collection gaps in overhead SIGINT missions.Pioneered the first SIGINT collection requirement in support of MISO, leveraging national assets to provide situational awareness regarding the influence of government agencies and terrorist organizations on the population.Authored and coordinated internal and external JMISC SIGINT requirements, managed Requests for Information (RFI), monitored intelligence collection evaluation feedback, and tracked customer support mechanisms to ensure responsiveness to Military Information Support Operations (MISO) planners and operators.

Tampa, Florida, United States

Supported the Intelligence, Surveillance, Reconnaissance Division by preparing, validating, and submitting time-sensitive Signals Intelligence (SIGINT) collection requirements.Maintained metrics to assess the efficiency and effectiveness of SIGINT collection requirements. Coordinated closely with senior collection managers at NGA, NSA, DIA, CIA, and US Navy, directly contributing to the success of the US CENTCOM mission.Fostered dynamic working relationships and collaboration on collection capabilities. Enhanced the development of requirements by assessing collection posture and capabilities against intelligence needs, partnering with collectors to promote organizational requirements while anticipating the needs of upcoming operations.Confidently communicated SIGINT collection requirements, contributing to efficient and thorough airborne and overhead taskings optimized to collect critical data for intelligence analysts.Selected as the SIGINT Subject Matter Expert (SME) for a highly-sensitive Operation Plan critical to the national security of the United States and the international community. Authored the SIGINT appendix, outlining the intelligence cycle for SIGINT collection from end to end, should the US and it’s allies need to implement.Developed a standard operating procedure for an integral collection management publication and briefing, providing Intelligence Directorate with vital mission summaries and daily SIGINT collection operation projections based on tactical and strategic asset status.

Demonstrated the ability to manage by leading a team of intelligence analysts conducting research on high value targets and their networks. Gathered, analyzed, and interpreted intercepted messages and geospatial data. Endeavored to take full ownership of mission critical reporting.Identified targets and determined communication patterns. Managed and updated multiple mission databases and daily operations statistics.Selected as the Noncommissioned Officer in Charge (NCOIC) of an Aerial Reconnaissance Support Team, supporting combat operations during Operation Iraqi Freedom; awarded the Army Achievement Medal (AAM) and Iraq Campaign Medal (ICM).Prioritized and distributed over 350 time-sensitive reports with a 96% accuracy rating keeping tactical and strategic intelligence consumers apprised of the rapidly-changing battlefield landscape during ground operations during Operation Iraqi Freedom; awarded the Army Achievement Medal (AAM).Served as Traffic Identification Operator, establishing policies for prioritizing and distributing reports, resulting in increased timeliness of actionable intelligence. Unit awarded the Meritorious Unit Commendation; awarded the Army Achievement Medal (AAM).Drafted over 1,000 time-sensitive intelligence reports with an accuracy rate of 97% in support of ground operations during Operation Enduring Freedom; awarded the Army Achievement Medal (AAM).Developed an innovative intelligence product bridging the gap between Guardrail Common Sensor (GRCS) and national-level SCI products, focused on informing commanders of imminent threats and exploiting new insurgent groups at the collateral level.Established a SIGINT reporting cell for the National Security Agency in support of combat operations during Operation Enduring Freedom, provided consistent translated messages and articulate reporting to key stakeholders, demonstrating strong team leadership skills.