Craig Martin Email & Phone Number

Australia

Brisbane, Queensland, Australia

Identify risks to the franchised businesses through a complete audit function, report and offer education on behalf of the Franchisor. The areas identified include Ticketing, Regulatory signage, identifying any (potential) misleading advertising & interviewing all staff to identify training opportunities. Reporting these risks to the Franchisee & the franchisor, my role was to also offer any support required as a result of identified risks to the franchised business.

Brisbane, Queensland, Australia

Retail Specialist Representative – Sabco & Scott SafetyState Trainer – Hardware & FMCG Sales rolesRegional Sales Management of Field TeamsAccount Management – Hardware IndependentsThe primary function of this role is to drive the field merchandisers/ rep’s KPIs and training outcomes facilitating Account Managers client specific requirements. Manage the sales for Ausrep’s clients and hardware retailers for a team of 15 across 35 stores in Qld. This role also involved sales representation into independent retailers throughout Queensland & Specialist Sales Representation into Bunnings on behalf of blue-chip clients.Responsibilities include territory financial management, client interaction & store negotiation, process & operational accountability together with recruitment & training management.

Brisbane, Queensland, Australia

State management of Not-for-Profit retail storesReporting to the Operations Manager, my prime objective is to support a number of volunteer Managers with their business plans at sites spread across Queensland. Each Manager created individualised actions for their operation and the primary responsibility of this role was to guide and support each Manager to achieve sales targets and key performance indicators such as sales activity. I was responsible for 12 stores in Queensland.

Brisbane, Queensland, Australia

State Sales Manager – Field Teams – Sony AustraliaAccount Manager – Lion NathanArea Retail Account Manager – BrightpointState Sales Manager – Dell AustraliaMultiple roles within this organisationSony AustraliaManage in-field teams across Queensland on behalf of Sony Australia including:Field Sales Reps, Education Specialists, Vaio Specialist, Recordable Media Specialist, Sony Store in StoreTactical / Strategic MerchandisingManage a Merchandising team across Queensland successfully executing merchandising activity for Sony Australia, Proctor & Gamble, Activision Blizzard, PlayStation, 7-Eleven, Mobile Muster & Strategic Clients including Mo’s Mobile, Nokia, Aerobed & TomTomLion Nathan - Client Services Manager Negotiation of a strategic in-field Merchandising team setting up XXXX campaigns across (For Example) retailers, State of Origin, Beach Cricket, and V8 SupercarsBrightpoint - Retail Account ManagerArea Retail Account manager representing high profile brands such as Navman, Nokia, Blueant, Vodafone on behalf of Brightpoint calling on major retailers including WOW, Harvey Norman, Retravision, Dick Smith, OfficeworksDell (Australia) Retail - State Manager – Dell Kiosk ProgramState Management of 5 stores throughout Brisbane, accountable for recruitment, training, sales results & Add-on components as set by the client (Dell)Driving Edge National Execution Manager - management & education of brand ambassadors & state rolesDriving Edge is a leading brand engagement marketing company – part of the Creative Activation group. . At their core is their ability to represent clients through innovative and creative ideas that deliver high engagement outcomes that inspire purchase through activating campaigns in many ways - in pop-up retail environments, events, public venues and on the street

Cleveland, Queensland, Australia

Sales Manager – Consumer ElectronicsActivitiesOversee the day-to-day operations of the store, employ, train and motivate Team Members. Maintain high standards in customer service & maintain high standards of visual merchandising and store presentation. Develop local marketing and in-store promotional activitiesAnalyse store reports and budgets, rostering and Payroll. Conduct Team Meetings and performance reviews. Constant communicate with the Store Owner (John Klose)OutcomesAfter arrival into Australia & 2 weeks in a sales position, the owner identified my potential & created a new position as Sales ManagerIn line with the Operations Manager, created consistent events to help inject consumer spendingIntroduced Performance Improvement methods through effective measures, Innovative closing tools & Results based Remuneration

New Zealand

I understood what drives retail sales growth and what makes customers keep coming back. That was the key to success in this competitive industry. I have a clear understanding of what exceptional customer service is, how to deliver it and how to get the team to deliver it.Being a natural leader, coach and mentor, I lead a team of individuals, encouraging them to meet and exceed sales targets and personal goals. All aspects of employee related requirements fell under my direction - recruitment, payroll, training, and performance improvement and employee relations.I was able to point to a successful retail management career which demonstrated sound business acumen and an ability to look for opportunities to maintain and improve market position. I managed branch expenses within budget and submitted weekly management reports with ease. A competitive leader, I did not settle for second best, but instead always strived to be number one.I ensured the store I managed was always well presented according to company merchandising and marketing standards, retail best practice, however this was second nature to me.OutcomesI thoroughly enjoyed this opportunity as the introduction to the skills I developed to progress my career within Retail.Youngest retail Manager in the company through persistent motivation, outstanding results & outcomes experienced within troubled storesNominated “National Retailer of the Year” by numerous suppliers as recognition of my outstanding ability

Certificate

Activities and Societies: Includes the following content and individual certificates: • Train the Trainer certification • Interpersonal.

High School/Secondary Certificate Programs, Year 12

Completed School Certificate