Craig Smith Email & Phone Number

United Kingdom

Birstall, England, United Kingdom

• Provide technical support for Daisy’s Enterprise and Service Provider customers, including monitoring, incident management, and service requests within agreed service levels.• Troubleshoot and resolve issues related to Cisco routers, using diagnostic tools and techniques to maintain network stability and performance.• Set up Meraki for network configurations and management.• Document configuration changes for Cisco routers to maintain accurate records and facilitate future… Show more • Provide technical support for Daisy’s Enterprise and Service Provider customers, including monitoring, incident management, and service requests within agreed service levels.• Troubleshoot and resolve issues related to Cisco routers, using diagnostic tools and techniques to maintain network stability and performance.• Set up Meraki for network configurations and management.• Document configuration changes for Cisco routers to maintain accurate records and facilitate future troubleshooting and audits.• Configure Palo Alto firewall settings for network security.• Monitor system performance and manage alerts using specialized tools like LogicMonitor.• Support engineers remotely using tools such as CLI and SSH for troubleshooting and assistance.• Perform proactive maintenance to maximise system availability, including patching, configuration backups, and capacity management with documented and automated processes.• Maintain and enhance technical skills to stay current with relevant technologies.• Engage in the Change Management process, including creating and updating CAB Requests and attending CAB meetings as needed.• Establish and maintain effective working relationships with internal stakeholders and external suppliers, fostering high-quality collaboration through effective communication.• Monitor for potentially fraudulent activity and report security incidents as necessary using corporate procedures.• Adhere to security responsibilities and integrate Daisy Group Security Policies into daily operations.• Exhibit problem-solving skills to address and resolve issues promptly and efficiently.• Maintain a customer-focused approach, ensuring that support is delivered with a high level of professionalism and responsiveness. Show less

Leeds, United Kingdom

• Designing and building promotional elements, including web banners, landing pages and HTML email templates.• HTML, CSS and jQuery coding and development using responsive frameworks.• Working with content management systems and database management tools.• Building and managing relationships with customers and print suppliers.• Deal with customer queries, incoming calls and emails from customers.• Manage internal and external stakeholder expectations.• Maintaining the… Show more • Designing and building promotional elements, including web banners, landing pages and HTML email templates.• HTML, CSS and jQuery coding and development using responsive frameworks.• Working with content management systems and database management tools.• Building and managing relationships with customers and print suppliers.• Deal with customer queries, incoming calls and emails from customers.• Manage internal and external stakeholder expectations.• Maintaining the SQL database and managing web backup solutions.• Maintaining the eCommerce website, pricing calculator and social media channels. Show less

Birstall, England, United Kingdom

• Handle customer queries, incoming calls, emails and quotes from customers.• Visit customers to report on products and installations.• Build and manage relationships with external stakeholders and fitting suppliers.• Support social media campaigns, online advertising and associated events.• Create mobile responsive email templates with HTML and CSS.• Create digital assets for online platforms, POS and CMS.• Process sales opportunities, quotes, orders etc

Leeds, England, United Kingdom

• Investigate customer reviews, Q+A’s and contact centre queries.• Identify problems and guide clients through corrective steps.• Troubleshoot common issues and direct clients towards the appropriate department.• Make recommendations where necessary to optimise George.com.• Maintain tickets, logs and other records relating to customer service and product reviews.• Regularly liaise with suppliers to obtain all product content and image requirements.• Attend website demos… Show more • Investigate customer reviews, Q+A’s and contact centre queries.• Identify problems and guide clients through corrective steps.• Troubleshoot common issues and direct clients towards the appropriate department.• Make recommendations where necessary to optimise George.com.• Maintain tickets, logs and other records relating to customer service and product reviews.• Regularly liaise with suppliers to obtain all product content and image requirements.• Attend website demos and work with the customer experience and technology teams.• Conduct regular site audits and proactively seek improvements for George.com.• Collaborate with designers on user experience and user interface design. Show less

Bsc, Multimedia Technology, Second Class Honours, Upper Division 2:1

The course was designed for people who wish to enter or strengthen their skills in the media and creative industries. The modules required.

Btec Nd Level 3, Interactive Multimedia, Merit

This course explored all aspects of digital media. I learned how to plan and design interactive media applications, combine creativity.

Gnvq Level 2, Ict, Merit

This course gave me insight into the world of computers and how to build and set networks. I learned about the hardware, software.

It, Art, Graphics, English, Maths, Science, Re