Craig Smith Email & Phone Number

Birstall, England, United Kingdom

• Provide technical support for Daisy’s Enterprise and Service Provider customers, including monitoring, incident management, and service requests within agreed service levels.
• Troubleshoot and resolve issues related to Cisco routers, using diagnostic tools and techniques to maintain network stability and performance.
• Set up Meraki for network configurations and management.
• Document configuration changes for Cisco routers to maintain accurate records and facilitate future… Show more
• Document configuration changes for Cisco routers to maintain accurate records and facilitate future troubleshooting and audits.
• Configure Palo Alto firewall settings for network security.

Leeds, United Kingdom

• Designing and building promotional elements, including web banners, landing pages and HTML email templates.
• HTML, CSS and jQuery coding and development using responsive frameworks.
• Working with content management systems and database management tools.
• Building and managing relationships with customers and print suppliers.
• Deal with customer queries, incoming calls and emails from customers.
• Manage internal and external stakeholder expectations.

Birstall, England, United Kingdom

• Handle customer queries, incoming calls, emails and quotes from customers.
• Visit customers to report on products and installations.
• Build and manage relationships with external stakeholders and fitting suppliers.
• Support social media campaigns, online advertising and associated events.
• Create mobile responsive email templates with HTML and CSS.
• Create digital assets for online platforms, POS and CMS.

Leeds, England, United Kingdom

• Investigate customer reviews, Q+A’s and contact centre queries.
• Identify problems and guide clients through corrective steps.
• Troubleshoot common issues and direct clients towards the appropriate department.
• Make recommendations where necessary to optimise George.com.
• Maintain tickets, logs and other records relating to customer service and product reviews.
• Regularly liaise with suppliers to obtain all product content and image requirements.

Bsc, Multimedia Technology, Second Class Honours, Upper Division 2:1

The course was designed for people who wish to enter or strengthen their skills in the media and creative industries. The modules required.

Btec Nd Level 3, Interactive Multimedia, Merit

This course explored all aspects of digital media. I learned how to plan and design interactive media applications, combine creativity.

Gnvq Level 2, Ict, Merit

This course gave me insight into the world of computers and how to build and set networks. I learned about the hardware, software.

It, Art, Graphics, English, Maths, Science, Re