Craig Grant Email & Phone Number

Orlando, Florida, United States

Perform operations support for Intapp’s Financial Services Team. • Train new and existing team members on internal processes and systems. Maintain and update critical client and opportunity data within the financial services sales team. • Provide guidance to the sales team on account and contract complexity, as well as Intapp Deal Standards for all opportunities. • Tracking of all deal elements that may have revenue recognition implications.• Segment representative to Contracts… Show more Perform operations support for Intapp’s Financial Services Team. • Train new and existing team members on internal processes and systems. Maintain and update critical client and opportunity data within the financial services sales team. • Provide guidance to the sales team on account and contract complexity, as well as Intapp Deal Standards for all opportunities. • Tracking of all deal elements that may have revenue recognition implications.• Segment representative to Contracts and Revenue teams to ensure on-going visibility. • Assist sales team by creating and maintaining their deals in CRM, request new agreements from contracts and collaborate with teams to resolve questions/issues and ensure efficient processing of new requests. • Assist deal execution by coordinating with internal stakeholders to review, discuss, or approve non-standard deals as needed, and ensure accurate booking of transactions. • Perform data audits to continuously validate critical system information on clients and transactions and support a wide range of tasks utilizing strong organizational and analytical skills. Show less

Orlando, Florida, United States

Established an E-commerce business through Amazon Seller Central, negotiating pricing onproducts from distributors to increase profit margin on listings.• Research trends and algorithms to find products that sell consistently with +30% profitmargin• Proficient in the un-gating process of Amazon’s restricted products and sales categoriesto expand catalog• Track inventory, shipments, maintain pricing trends and generate reports to monitorproducts to grow offerings and… Show more Established an E-commerce business through Amazon Seller Central, negotiating pricing onproducts from distributors to increase profit margin on listings.• Research trends and algorithms to find products that sell consistently with +30% profitmargin• Proficient in the un-gating process of Amazon’s restricted products and sales categoriesto expand catalog• Track inventory, shipments, maintain pricing trends and generate reports to monitorproducts to grow offerings and keep sales consistentKey AchievementGrew the seller account to accommodate Amazon business accounts as well as consumeraccounts and converted the business from FBM to full FBA business, increasing overallsales and page views by +4000% from Feb 21 to Aug 21 Show less

Lake Mary, Florida, United States

Performed operations support for US Commercial, Canada, US Federal, Channel and GlobalSales Teams and supported quarter end close reconciliation of region results from forecastand finance.• Managed operational requirements including tracking, reporting, forecast planning,hygiene, CRM, sales process optimization, contract creation, and programimplementation for Sales Operations, globally• Provided insights to sales leaders through weekly team forecast and compensation… Show more Performed operations support for US Commercial, Canada, US Federal, Channel and GlobalSales Teams and supported quarter end close reconciliation of region results from forecastand finance.• Managed operational requirements including tracking, reporting, forecast planning,hygiene, CRM, sales process optimization, contract creation, and programimplementation for Sales Operations, globally• Provided insights to sales leaders through weekly team forecast and compensation calls• Acted as a liaison between management, representatives and supporting departmentsand trained, mentored, and allocated work to other team membersKey AchievementPerformed administrative/process audit checks and system enhancement testing to meetand launch reporting deadlines, leading to increased sales revenues and PO processing Show less

Heathrow, Florida Area

Maintained the management, relationship and retention/upsell, of large named Departmentof Defense Accounts, primarily the United States Air Force, including Army, Navy, Marines,and the Intelligence space.• Interacted with clients, end users, upper management, procurement, and a tier modelinvolving distributors and resellers for completion of renewals/sales contracts• Performed accurate and timely reporting and updates in CRM system for accounts andopportunities… Show more Maintained the management, relationship and retention/upsell, of large named Departmentof Defense Accounts, primarily the United States Air Force, including Army, Navy, Marines,and the Intelligence space.• Interacted with clients, end users, upper management, procurement, and a tier modelinvolving distributors and resellers for completion of renewals/sales contracts• Performed accurate and timely reporting and updates in CRM system for accounts andopportunities, including contacts, products, price, sales stage, and next steps to win• Utilized a sales linearity approach to forecast opportunity close dates accuratelyKey AchievementManaged the full renewal cycle, as well as end users, channel, field, distribution, andreseller partners to close business and meet team and company objectives, and sustainedthe Veritas footprint with timely delivery of quotes, contract, and price negotiations Show less

Apopka Fl

Supported/coordinated with 3 major account executives for the Tallahassee and Fort Walton Beach Florida sales offices. Interacted with existing and new customer base by creating sales proposals, PowerPoint presentations; negotiated contracts, quotes, and up-selling existing accounts. Assisted customers with design of voice, data networks, and phone systems with engineers in a timely manner to ensure customer satisfaction and loyalty. Accounts ranged in size from small, medium to large… Show more Supported/coordinated with 3 major account executives for the Tallahassee and Fort Walton Beach Florida sales offices. Interacted with existing and new customer base by creating sales proposals, PowerPoint presentations; negotiated contracts, quotes, and up-selling existing accounts. Assisted customers with design of voice, data networks, and phone systems with engineers in a timely manner to ensure customer satisfaction and loyalty. Accounts ranged in size from small, medium to large Government and County customers. Maintained and audited information to track revenue, forecasting, accounts, and opportunities using Salesforce.com. Acted as primary point of contact for consulting, maintaining, and growing customer accounts when Major Account Executives were unavailable. Acted as team lead/interim manager when Sales Manager was out of office. Trains tenured and new account managers on existing, new procedures, and products to maximize results and efficiency. Strong belief in activity with results. Ranked number 3 in the country for the National Business Inside Sales team for 2010, with end of year stats at 169.60% for Data, 76.84% for Voice, 108.70% for equipment, and 172.15% for new revenue. Superstar Sales and Service appreciation award 2009. Rising Star Award 2009. Earned attendance to Centurylink’s Circle of Excellence honoring top sales performers at the Ritz Carlton, Laguna Niguel, Dana Point, California April of 2011. Show less

Embarq - Developer Markets - Maitland Florida

Acted as direct lead between sales teams and management for activities such as creation of sales promotions, presentations, training, coaching, channel needs assessment and technical development. Resolved escalations while manager was out of office. Coached, motivated and inspired agents to exceed expectations to meet company objectives.Embarq Employee Champion May 2006. Embarq Coach Appreciation Award September 2006. Promoted in October of 2006 to National Sales.

Maitland, Florida, United States

One of two representatives selected to help upstart Sprint/Embarqs Developer Markets Call Center.Handle calls in a select queue for bulk billed properties.Increase the number of subscribers while maintaining and up selling existing customer base.Achieved diamond club status 2005 YTD sales 203.80% before promotion to resolution support administrator

Altamonte Springs, Florida, United States

Handle calls in a select queue for the Integrated Services Digital Network (ISDN) and Digital Subscriber Line (DSL) customers nationwide. Increase the number of sprint subscribers while maintaining and up selling existing customer base. Handle requests for mobile, landline, long distance, DISH network, transfers of service, rates, billing inquiries, treatment of accounts, and service complaints.Consistently exceeded sales quotas. Achieved diamond club status 2nd quarter of 2003, 2nd quarter… Show more Handle calls in a select queue for the Integrated Services Digital Network (ISDN) and Digital Subscriber Line (DSL) customers nationwide. Increase the number of sprint subscribers while maintaining and up selling existing customer base. Handle requests for mobile, landline, long distance, DISH network, transfers of service, rates, billing inquiries, treatment of accounts, and service complaints.Consistently exceeded sales quotas. Achieved diamond club status 2nd quarter of 2003, 2nd quarter of 2004, and 3rd quarter of 2004. Awarded in august of 2003 for product focused in cellular sales.Participated in Sprints new hire mentor program and trained new agents. Selected to participate in all focus groups for market research and compensation. Sprint MPV for Jan 2004. Achieved 122% of quota 2002, 148% 2003, 147% 2004. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.4

Economics

Graduated

Activities and Societies: Tv Production and Radio Station club. Member of METCO