Provide comprehensive, efficient and effective management of non-clinical business operations for health and social care services delivered across Arran as required. Lead, plan and manage business operations ensuring they are aligned to the strategic development of services delivered by clinical and social services teams. Responsible for managing, developing and administering an effective business services function, making continuous improvements and delivering best value in a proactive manner. Developing and evaluating improvement initiatives ensuring a quality service, provided at all times, through strong leadership and through the development of a professional non-clinical team. Exploit technology to deliver bespoke and ad-hoc business solutions/data models where required/appropriate.

Deliver efficient and effective Hospital administration including finance, IT, health & safety, training, HR support, facilities management, patient records, and staff records. Managing and developing the administration team to provide a service to support NHS clinical and non clinical professionalisms.

Focused on developing and supporting small and medium businesses through the efficient and effective use of available desktop information technology

Supporting and developing student learning on certificated, non-certificated and open learning ICT and non-ICT business courses.

Supporting the Arran Manager, Arran War Memorial Hopital, to deliver efficient and effective Hospital administration including finance, IT, health & safety, training, HR support, facilities management, patient records, and staff records. Managing and developing the administration team to provide a fast and effective service to support NHS clinical professionalisms.

Design, develop, implement and maintain technical solutions to support operational requirements utilising technology including: Microsoft Access, Microsoft Excel, ASP.NET, Business Objects XI, SAP, Northgate ResourceLinkLead member of numerous full cycle system implementations including SAP, Northgate ResourceLink, bespoke solutions: Due diligence, scoping and process documentation Managing configuration, testing, training and role out Responsibility for legacy data extraction and migration Implementation of bespoke reporting solutions and supporting applications to interrogate system data Manage user acceptance testing, design, deliver and role out of end user trainingDevelop web presence on the corporate intranet and internet web sites. Provide consultancy for editors and publishersResponsible for the extraction, preparation, and presentation of data to the Management Board, management teams and business partners using Business Objects XI and bespoke data solutionsCoach business partners and the Management Team in the use of system functionality including data extraction and interrogation techniquesWork to continuously improve data integrity through cyclical review

Designed and delivered corporately adopted Best Value management system – solution upheld as model of good practice. Responsible for development of 3 year Service Plan for department of Strategic Services. Developed and reported on statutory and departmental performance indicators and reporting to Member Committee. Represented Strategic Services on working parties. Assisted in Strategic Services implementation of a quality service strategy – based on EFQM model.

Coordinating and reporting on the Councils performance management systemProducing departmental performance profilesProducing and developing performance indicators and analysisResearching and writing copy for corporate literatureMonitoring the implementation of Service Plan key actions