Craig Clark Email & Phone Number

Quispamsis, Nb, Ca

Fredericton, New Brunswick, Ca

Satellite Beach, Florida, Us

An independent service delivery consultant, with engagements including collaboration with one of Canada's largest transportation companies to set-up and kick-off a Program Management Office for a four year IT Transformation initiative, as well as project manage multiple business focused IT initiatives.

Saint John, New Brunswick, Ca

• Member of the Senior Leadership Team, responsible for delivering innovative IT services and application support for corporate clients through ownership of service management• Coached and motivated a cross functional team of 45 professionals within a mix of technologies, processes and vendors• Ensured outsourced services were provided in accordance to the contracted service levels prioritizing quality and cost effectivenessKey Accomplishments:• As the Interim IT lead, reporting to the CFO, led and facilitated all representations of IT activities and services to the Executive Team for the Irving Oil organization during the talent management search for a new CIO• Successfully planned and implemented the IT team reorganization maximizing business engagement and enablement, project management, and service delivery for 75 IT professionals in a highly outsourced environment encompassing 130 application solutions and services• Provided strategic counsel during Information Technologies’ M&A assessment for the purchase of Ireland’s sole oil and gas refinery at Whitegate, representing IT’s interests to assess hardware and software compatibility, investigating contractual obligations/transfers, staffing requirements, integration costs, and opportunities of scale; resulted in the successful purchase from Phillips 66 in September 2016• Dedicated an IT project team to successfully transition IT services and technologies from Phillips 66 with aggressive timeliness\budget considerations culminating in an on-time and on-budget successful termination of Phillips 66 services in May 2017 with self-sustained technology operations within the Irving Oil organization• Performed a key executive role in a comprehensive reengineering of outsourced services with a key vendor, including helpdesk, deskside, data centre services, and security management with net savings exceeding $1.1 million annually, while increasing overall service offerings and on-site deskside resourcing by 35%

Toronto, On, Ca

• Member of the Senior Leadership Team for McCain APMEA (operations in Australia, New Zealand, Japan, China, SE Asia, India and the Middle East) contributing to overall business plans within a five year horizon• Provided IT direction and mentorship to 5 team members supporting the various operating companies and all Global Information Services required for the Operations, Finance, Legal, Human Resources, Sales & Marketing, Manufacturing, and Distribution functional areas• Enabled business integration through strong partnerships to support strategic business activities while creating, monitoring and adhering to IS operating budgets across all territoriesKey Accomplishments:• Led Information Services’ M&A assessment of Kitchens of Sara Lee Australia (with intellectual property also used throughout the Asia Pacific region), which were critical factors resulting in the CDN $85 million successful purchase from Hillshire Brands in 2013• Preceding the purchase of Kitchens of Sara Lee Australia, positioned and gained executive approval for the initial technology integration plan and subsequent annual operating budget by assessing hardware and software compatibility, investigating contractual obligations/transfers, staffing requirement impacts, and duplicate technology integration costs while identifying service opportunities of scale and potential IT staffing synergies • Represented Global Information Services in the creation of the executive team approved five-year operational strategic plans for regional business units with CDN $1.5 billion in annual sales• Facilitated on-time and on-budget delivery of 30+ application and business process improvement deployments, including travel and expense applications (Asia Pacific, Mexico and McCain International), external customer websites (Japan, China, Taiwan and India), EDI (Mexico and McCain International) and sales reporting business intelligence (Asia Pacific, Mexico and Caribbean)

Toronto, On, Ca

Dual Roles:Mentoring 21 Business Analysts to support all functional disciplines engaged in global blue printing and proof of concept during ERP and surround systems replacement to SAP• Responsibility for strategic alignment of business and IT organization driving value realization of Global Business Process Owner model• Responsibility for ERP methods and tools aligning the organizational structure around the five major processes being implemented (Forecast to Stock, Hire to Retire, Order to Cash, Procure to Pay, and Record to Report)• Responsibility for ERP resource management and professional development, ERP annual planning and financial management, and support and operations management• Providing implementation services along with technology and platform expertise utilizing a professional services delivery model• Managing expectations / solutions assigned to key ERP areas, including Data, Development, Integration, Deployment, Business Intelligence and Technology teams• Managing executive relationships with customer community, internal organization that support / lead service delivery, IT demand functions, other shared service centres, and strategic software and third party service providers• Developing and owning ERP roadmap and release plan• Responsible for Support and Operations Management• Managing Centre of Excellence service level agreements, quality assurance and customer satisfactionSAP APO Demand Planning Business Process Expert defining best practices and global blue print, facilitating global leadership buy-in and initiating first phase of global SAP implementation • Driving the development of functional and systems specifications • Requirements gathering from in-country business owners • Assessment of business and application requirements • Conducting Fit / Gap analysis and business / process modeling • Actively performing knowledge transfer to employees • Working with BI teams to integrate APO data with BI reporting

Toronto, On, Ca

• Leading team of 9 Product Managers / Business Analysts for 27 global and regional application deployments, including warehouse management systems, auto pallet labeling and automatic shipment notifications, strategic network optimization, production distribution planning and production scheduling• Identifying opportunities for improvement within the enterprise; articulating business case justification, soliciting support and driving initiatives to achieve increased corporate success. Presenting ideas to Senior Staff to drive consensus and common understanding for mutual success• Team was accountable for tier-II application support and ongoing business process improvements• Mentoring and coaching people; providing input and guidance into the staffing process; actively participating in staff recruitment and retention activities; providing leadership and support for delivery teams and staff• Managing executive relationships with internal and external customers, IS demand functions, shared service centres, strategic software providers and third party services• Identifying opportunities to partner with external vendors to deliver business results; lead selection, funding, and direct management of vendors to successfully deliver projects and mitigate risks in working with external vendors

Toronto, On, Ca

• Leading team of 5 Product Managers / Business Analysts for 16 global and regional application deployments, including strategic network optimization, production distribution planning and production scheduling• Identifying opportunities for improvement within the enterprise; articulating business case justification, soliciting support and driving initiatives to achieve increased corporate success. Presenting ideas to Senior Staff to drive consensus and common understanding for mutual success• Team was accountable for tier-II application support and ongoing business process improvements• Mentoring and coaching people; providing input and guidance into the staffing process; actively participating in staff recruitment and retention activities; providing leadership and support for delivery teams and staff• Identifying opportunities to partner with external vendors to deliver business results; lead selection, funding, and direct management of vendors to successfully deliver projects and mitigate risks in working with external vendors

Austin, Texas, Us

• Acting as SME and functional process expert with Oracle Demantra's demand management, trade promotions and forecasting functions for mid-size and enterprise customers to utilize advanced technology to improve their planning process• Implementing multi-million dollar projects for clients in consumer goods and manufacturing industries• Communicating requirements and industry best practices to the client's central product group, with involvement and interaction from the executive IT and business levels through middle management to the ultimate business users with the ability to manage expectations at each level in between• Reporting to Consulting Practice Director, Demantra Practice

Austin, Texas, Us

• Acting as SME and functional process expert with Oracle Demantra's demand management, trade promotions and forecasting functions for mid-size and enterprise customers to utilize advanced technology to improve their planning process• Implementing multi-million dollar projects for clients in consumer goods and manufacturing industries• Communicating requirements and industry best practices to the client's central product group, with involvement and interaction from the executive IT and business levels through middle management to the ultimate business users with the ability to manage expectations at each level in between• Reporting to Consulting Practice Director, Demantra

Toronto, On, Ca

• Product Manager for Demantra's demand planning software and subsequent global business processes and utilization• Identifying, analyzing, planning and leading multiple global core solution implementations• Managing multiple concurrent implementations, ensuring projects were on-time and within budget• Scope of responsibilities including utilization of analytical and technical aptitude together with business knowledge and experience to identify, analyze, plan and lead the implementation of ‘Core’ solutions to global McCain Foods companies• Communicating both verbally and in writing to McCain IS / Business Management to encourage buy-in for proposed business process solutions• Managing multiple implementation projects concurrently while meeting (or exceeding) client’s expectations• Identifying business needs and prepared functional requirements documentation• Reporting to Information Services Director, Supply Chain Management

Ibm As/400 Application Development

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