Craig Nagovan Email & Phone Number

Elmhurst, Illinois, United States

• Project Management: Led the transition to a self-serve model, allowing new users to independently sign up and start generating leads, reducing time-to-lead flow and increasing onboarding efficiency.
• Financial Accuracy & Revenue Recovery: Regularly resolved multi-year invoicing, accounting, and audit issues, ensuring financial accuracy and recovering substantial revenue.
• Automation & Sales Efficiency: Managed CRM automation—overseeing workflows, sequences, email campaigns, and task creation for the sales team—to boost efficiency and improve customer outreach.

Norwalk, Connecticut, United States

• Provided targeted sales leads and optimized campaigns to support solar panel installers, enhancing their sales outreach.
• Guided end users through software integration with existing CRMs, ensuring smooth adoption and effective usage.
• Analyzed customer data to increase engagement and drive higher sales conversions.

• Enhanced sales team efficiency by 900% through strategic use of software integrations and automation.
• Crafted customer-centric communication approaches that served as a foundation for revamped sales processes.
• Introduced a daily analytical workflow to identify real-time opportunities, driving year-over-year improvements in sales team performance.

• Established KPIs to enhance support team processes and improve task prioritization.
• Identified and investigated a billing system error, recovering significant monthly recurring revenue.
• Evaluated current and proposed pricing structures to assess long-term viability, leading to company-wide implementation.

Greater Minneapolis-St. Paul Area

• Assistant coached ~30 college students through mock trial process.
• Attended and observed regular weekend tournaments to identify strengths and weaknesses for team members.
• Developed individually tailored lesson plans based on individual student progress.

Eagan

• Managed the training of 1300 law firm accounts through effective and ongoing communication.
• Re-structured and managed best practices repository for account management.
• Mentored multiple incoming employees; served on advisory panels for new hires.

At REV Solutions, I helped facilitate communications between clients and developers - recording requirements, managing defects, and training clients on the use of our products.

Greater Minneapolis-St. Paul Area

As an assistant coach for the University of St. Thomas School of Law AAJ Trial Advocacy Team, I reviewed students' opening statements, direct and cross examinations, and closing arguments, providing thematic and content direction and critique.

I helped manage client relations and expectations through phone and in-person communication. I assisted with depositions and client meetings, and compiled specials reports and settlement brochures in anticipation of litigation.

J.D., Law

Chair: Peer Mentor Program Chair: Social Committee Captain: Trial Advocacy Team

Ba, Management Information Systems

Resident Adviser Peer Assistant Mock Trial (competitor and coach) Theater Choir Lorian Newspaper Intramural soccer