Craig Oldfield Email and Phone Number
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MBA qualified and with a leadership philosophy of coaching, mentoring and building high performing teams, I have an extensive history of consistently delivering on and above budget across a range of sales, customer and people metrics. My success has come from a strict focus on understanding my markets and community, then networking with the right people and negotiating and influencing winning outcomes by remaining steadfastly customer-centric.Expert in the use of multi-channel marketing techniques to influence and engage a wide range of stakeholder groups and consumer markets, including press, radio, TV, digital, social and mobile platforms.Demonstrated success in designing and implementing marketing strategies to align people, culture and business objectives. This includes forecasting, sourcing, ordering, advertising, sales techniques and CRM.Proven track record across the full spectrum of HR operations including ER/IR - Running multiple department teams across multiple sites. Passionate about achieving great outcomes for people and the business, I connect people, teams, clients and even suppliers to the vision and purpose of an organisation, aligning strategy to execution and bringing a collaborative spirit to delivering the toughest challenges. My value add is in developing people, generating buy-in and bringing out the best in teams so they can deliver on goals and grow a business.Excellent skills in communication, influencing, stakeholder managed client relationship building. Demonstrated success in mentoring, teaching and implementing customer satisfaction protocols and KPIs - continuously improving customer survey results above target.Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. I am a culturally astute, inspirational and empowering leader who applies strong business acumen to drive transformational change and deliver growth and profit. Having led large scale, complex operations across multi site distribution, with combined revenues of $160m across multiple departments. In these roles I delivered strategies that put our customers and their needs at the heart of the business.Thirty years as a business leader and a life-long love of basketball have taught me a lot about how great teams win. They start with diverse, complementary talents each team member brings, and they are propelled by unity, when team members work in concert toward a purpose that all understand is greater than the sum of their individual strengths.
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General Manager And Dealer PrincipalNova FordCleveland, Qld, Au
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General Manager & Dealer PrincipalNova Automotive Pty Ltd Jul 2023 - PresentBrisbane, Queensland, AustraliaGeneral Manager of Nova Ford & Dealer Principal of Nova MGReporting directly to the owner, Michael Bonnici. Controlling full P&Ls for the Group, some $55mill turnover for FY23-24.Overseeing all departments (38 Staff):- New Car Sales Ford & MG- Used Car Sales- Service Department- Parts Department- Finance & Aftermarket -
Sales Director - Ford, Mg & Used CarsNova Automotive Pty Ltd Sep 2021 - Jul 2023Caboolture, Queensland, Australia- Increased MG output from 25 per month to 50 in the first 3 months, now average 60 per month for Q4 of 22FY. Currently 95 contracts in orderbank despite continual supply/logistics issues.- Increased Ford output to capacity and beyond, currently 240 sold contracts in orderbank.- Increased Ford CVP Survey result to 95.5% and achieved Category 3 Dealer Status.- Awarded Ford Dealer Club Award for 2021 - Two sales consultants with President's Awards. -
Founder/Director/Treasurer & PresidentRedcity Roar Basketball Inc Sep 2019 - Jun 2024Redland City, QueenslandResponsible for the establishment of a strategic plan, implementing the financial systems to ensure the start up is financially stable and operationally capable to grow basketball in the Redlands,• Created and evaluated the business plan to takeover the Redlands PCYC Basketball Club – Started with some 460 and now have over 1850 players/members• Created seasonally detailed cashflow forecast used to pitch viability of BQ affiliated Club model to investors, suppliers, committee group and stadium owners for launch• Introduced new matrix organisational plan with clear roles and responsibilities to enhance processes while ensuring service quality and regulatory compliance• Clear vision communicated to engage players, referees, coaches and spectators alike - focusing all stakeholders on the common goal, to enter QSL/QBL by 2022• Investigated and addressed business development challenges to proactively mitigate problems• Established and administered annual budget with effective controls to prevent budget shortfalls, minimise downtime of stadium use and support the Club's sustainability objectives• Established, optimised and enforced business policies to maintain consistency and high-quality standards across basketball operations• Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new committee membersAssumed President role from March 2021. Entered NBL1 North for inaugural Season in 2021. 3 Men and 4 women from NBL1 were selected to represent Australia in the 2022 Asia Cup including our own Will McDowell-White, making the league a true pathway to international competition. -
General Manager Of Community & PartnershipsRspca Queensland Feb 2020 - Jul 2021Brisbane, AustraliaStrategic Direction • Develop a corporate partner growth strategy focused on strategically partnering with corporates to align and further the cause of the RSPCA QLD, deliver financial gain for the RSPCA QLD and corporate partner satisfaction. • Build a yearly plan and operating rhythm that delivers on key business outcomes and KPI’s. • Manage department performance to budget across revenue, expenses and corporate customer metrics. • Identify key strategic corporate partners and set in place a plan to acquire a partnership presence with each of the targeted corporate partners. • Nurture and develop relationships with existing corporate partners into new areas of support including Workplace Giving, and other potential revenue streams. • Develop innovative strategies and partnership concepts to grow, solicit and steward a portfolio of corporate partners.Promotion • Work with Marketing and Fundraising to develop promotional strategies for raising awareness of Corporate Giving programs like Workplace Giving and in kind donations amongst the existing supporter base and the broader Queensland community. • Identify and attend networking community events that present the opportunity to raise awareness of Corporate Giving programs. • Ensure the appropriate acknowledgement and recognition of all corporate supporters of RSPCA QLD. • Drive Community Awareness through regular events, community engagement, talks etc Relationship Management • Oversee the coordination of a structured annual engagement/communication program including: personal visits, phone calls, group events and written/email communications to both existing and potential corporate partners across Queensland with the goal of developing, nurturing and maintaining these relationships. • Execute agreed partnership obligations on behalf of RSPCA including reporting requirements, promotions and other activities. -
General Manager MitsubishiBartons Group Sep 2018 - Jan 2020Capalaba, Queensland, AustraliaFull P&L responsibility for the Mitsubishi and Nissan properties with a $162m annual turnover. This role had leadership and full accountability across sales and marketing, add on sales, finance, after sales service and administration.Accountabilities:• Full operational responsibility of the Mitsubishi Vehicle Departments; • Determine allocation of resources to deliver against strategic milestones and budgets• Utilise regular CRM and process audit reports to evaluate performance, adjust strategies and maintain agile, sustainable operations that continuously delivered results above target • Deliver a customer centric business model to drive increase in customer satisfaction and company performance• Ensure compliance with industry regulations and company policies• Lead change and transformation across all business areas to deliver benefits and align company resources during rebuildsAchievements:• Drove year on year volume increases of 12% to 1,350 new vehicles annually & over 750 used vehicles annually• Delivered increase in Finance income to over $3 million annually• Increased Customer Satisfaction Index to over 90% across the business up from 76% Sales and 54% in Service• Delivered savings of $35k in expenses per month through marketing• Developed and pitched plan for innovative wholesale-to-public product centre, securing $37,500 additional income monthly - adding over $450k annually off extremely efficient additional cost base• Reduced employee turnover by 22% while successfully managing 70 employees through the relocation and rebuild of 2 different sites -
General Sales ManagerBartons Capalaba Feb 2017 - Sep 2018Capalaba• Within 3 months, result increased 47% in earnings, for retailed units, accessories, finance and service - delivering 2,200 vehicles annually• When the Holden business was acquired at Capalaba in May 2016, I was tasked with managing the new car team and leading entire site through the transition period• Various changes have needed to be made to the process chain, staffing requirements and culture• Holden volume was increased 18%. Holden site income has increased 31%. Securing 5th position in Queensland• Customer Satisfaction Index was increased over the Masters Group target - from 62% to 87.5%• Chairman of the Innovation Committee - facilitated the entire QR Codes Project launched into multi-channel marketing• Member of the Sponsorship Committee - maintaining the key relationships with our 9 sponsor groups• Member of the Branding Committee - working closely with marketing and advertising teams to ensure consistent message• Lead Member of the Fundraising Committee - Event Coordinator for the Matthew Stanley Event 2017• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans• Captured and completed sales with customer-savvy quotes, proposals and contract management strategies -
Chairman Innovation CommitteeBartons Capalaba Oct 2015 - Dec 2017Wynnum & CapalabaHelping Bartons set the benchmarks for delivering a service level above our customer's expectations..!! -
Senior Sales ManagerBartons Capalaba Aug 2015 - Feb 2017Capalaba, QueenslandFrom May 2016 - Sales Manager for Holden Capalaba. Working with sales team to enhance and grow the customer focus strategy, giving this premium brand the lift that it deserves in the Redlands!New buildings, great brands, great team - keep an eye open for updates..!! -
Fleet Sales ManagerSouthside Toyota Oct 2013 - Aug 2015Woolloongabba• Managed the 2nd largest Toyota Fleet Department in Queensland, 14 employees over 3 sites achieved $42Million turnover 2014 - just shy of 120% of volume target• Evaluating businesses and reviewing the suitability of their vehicle fleet, offering efficient and dynamic solutions that were designed and ratified on a case-by-case basis• Having been sought out specifically for the role, my approach has been to coach the team to evolve their business development skills and utilise modern techniques for target marketing, prospect research, proposal design and referral lead management• Earned Toyota's Silver Knight Award 2014 for consistent performance above target for the Key Performance Indexes in sales volume, team training and customer satisfaction• Earned Toyota's Gold Leader Management Status 2015 and awarded 2nd Largest Volume Over Target for Australia 2015.• Trained and mentored the Sales Teams through the launch of Toyota For Life, the new guest experience program used by Toyota globally. Increased our CSI result from 76% to 92.3% within 3 months of launch• Worked with other select management staff on the launch of OneToyota, the initiative created to see all of Toyota's supply chains working together to better serve their fleet client portfolio• Monitored sales team performance, analysed sales data and reported information to area managers• Provided recommendations to promote brand effectiveness and product benefits, resulting in securing over 40 long-term accounts in the 2014 financial year• Created and launched new online marketing strategies, resulting in 26% enquiry increase -
General Sales Manager - KiaMotorama Group Mar 2013 - Sep 2013Moorooka Magic MileTaking over the premier Kia dealership in the Group, brought the Used Car business back on to the site for immediate success.• Managed entire Sales dealership – included procurement, staff, stock & marketing.• Prospected and Market for New Clientele, Retain & Protect Client Base.• Trained and Developed Product Demonstration and Presentation Techniques.• Personnel Control (Hiring, Training, Setting Sales Targets, etc).• Reached 108% of Manufacturer’s Volume Target output during my appointment. -
Business ManagerMotorama Group Jun 2012 - Feb 2013Moorooka, Springwood & HillcrestTaken the challenge of learning Finance & Insurance. Now accredited with Esanda, Toyota Financial Services., Suncorp Insurance and Motor Traders Automotive Insurance. -
General Sales ManagerMotorama Group Oct 2011 - Jul 2012Hillcrest, BrisbaneLaunching Kia at Hillcrest from fresh start-up. November 1, 2011 - no building, no stock & no staff! This has been an incredible "greenstick" project to manage.• Open new site from scratch – branded Kia – proper building to start in Jun 2012.• Managed entire start-up project – including procurement, staff, stock & marketing.• Prospect for New Clientele, Retain & Protect Client Base.• Train and Develop Product Demonstration and Presentation Techniques.• Personnel Control (Hiring, Training, Setting Sales Targets, etc).• Reached Manufacturer’s Target output in first month of operation. -
Sales ManagerMotorama Group Aug 2006 - Oct 2011Woolloongabba, BrisbaneSales Manager with Bartons Group before the Gabba site was sold to Motorama Group on Aug 1, 2010. Trading company remained unchanged.• Developed Re-branding Campaign for Bartons Group (through 2008)• Analyse and re-develop the complete Online Presence of Bartons (through 2008)• Earned Holden Sales Manager of the Year – Queensland (for 2008)• Developed and Implemented New Lead Management Procedure (through 2009)• Train and Develop Product Demonstration and Presentation Techniques• Negotiate and Close Sales via Financial Package Presentations and Solutions• Prepare Quotations and Corporate Leasing Packages• Personnel Control (Hiring, Training, Setting Sales Targets, etc)• Reached Manufacturer’s Target output 51 of 58 months employed (114% of target ave)• Completed Deloitte’s “Academy of Excellence” Course. -
Service Advisor, Sales Consultant, Sales ManagerOldfield Holden 1991 - 2006CapalabaStarted as a Service Advisor for 2 years. Then Sales Consultant for nearly 10 years. Sales Manager for 3 years.
Craig Oldfield Skills
Craig Oldfield Education Details
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Gpa 5.944 -
Deloittes Acadamy Of Excellence - BrisbaneAutomotive Management -
Alexandra Hills High SchoolYear 12 Studies
Frequently Asked Questions about Craig Oldfield
What company does Craig Oldfield work for?
Craig Oldfield works for Nova Ford
What is Craig Oldfield's role at the current company?
Craig Oldfield's current role is General Manager and Dealer Principal.
What is Craig Oldfield's email address?
Craig Oldfield's email address is cr****@****.edu.au
What is Craig Oldfield's direct phone number?
Craig Oldfield's direct phone number is 61 7 3843*****
What schools did Craig Oldfield attend?
Craig Oldfield attended Queensland University Of Technology, Deloittes Acadamy Of Excellence - Brisbane, Alexandra Hills High School.
What are some of Craig Oldfield's interests?
Craig Oldfield has interest in Marketing And Business, Basketball, Health.
What skills is Craig Oldfield known for?
Craig Oldfield has skills like Sales Management, Customer Satisfaction, Negotiation, Crm, New Business Development, Business Strategy, Leadership, Strategy, Strategic Planning, Business Development, Building Relationships, B2b.
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