Craig P. Email & Phone Number

Denver, CO, US

Waltham, MA, US

• Manage a portfolio of ~20 customers with an ARR totaling $7.3M, ensuring their success and satisfaction with Dynatrace solutions
• Lead Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs), highlighting value stories and promoting expansion opportunities to drive growth and deepen customer relationships
• Maintain healthy customer engagement levels and mitigate churn by proactively identifying low utilization through data insights to provide solutions that improve customer sentiment
• Document short- and long-term goals for all customers in separate Success Plans to be reviewed during weekly, bi-weekly, or monthly engagements
• Mentored young professionals in the summer internship program, providing guidance and support to help develop their skills and advance their careers

Westminster, CO, US

• Fostered strategically significant customer relationships by demonstrating commitment to partnership, customer advocacy, and continual progress on critical action items
• Acted as single point of contact for customers by managing day to day operational aspects of projects and scope for 30 high-touch Enterprise clients with ARR ranging from $100,000 to $650,000
• Performed large scale demos (50 – 100 attendees) for customer stakeholders ranging from operations personnel to C-Suite individuals to drive product adoption and ensure clients leveraged solutions to achieve.

Chicago, Illinois, US

• Directed logistic operations and owned overall customer service expectations for a diverse portfolio of customers
• Implemented cost saving transportation solutions for customers by identifying and capturing incremental sales opportunities from new and existing accounts
• Negotiated freight rates to customer clients, in both transactional and contractual situations, while balancing profit to Coyote UPS and customers
• Facilitated the movement and management of 10,000 + shipments from 2018-2019

Chicago, Illinois, US

• Developed a diversified network of 36 freight transportation companies through selling over the road freight as well as dedicated lane opportunities.
• Sourced new business opportunities through daily phone and email outreach to 150 + freight transportation providers
• Managed all logistical planning including: Strategic capacity forecasting, federally mandated regulations, information flow between drivers, dispatchers, operations/customer teams to reduce human related incidents
• Exceeded quota expectations by 20% 10 out of 12 months on the carrier sales floor
• Consulted previously high grossing carriers through a number of compliance related incidents, which resulted in the revival of carriers in the Coyote UPS network.

Greenwood Village, CO, US

• Compiled lead generation research and industry competitive analysis reports for all areas of airport logistics and daily airport operations
• Acted as initial point of contact for company recruiting efforts by contacting universities/colleges, posting on various job boards and leading initial interview process for prospective employees
• Redesigned the overall layout of company website and added new updated project history records
• Assisted Manager of Operations and other members of technical engineering team in completing tasks to ensure on time project proposal delivery